PNC Bank, Rockford East State Branch

Name:PNC Bank, Rockford East State Branch
Full Service Brick and Mortar Office
Review:387 client reviews
Location:4615 East State Street
Rockford, IL 61108

Winnebago County
View Other Branches
 
Phone:815-395-3629
Office Hours:Mon: 9:00 AM - 5:00 PM
Tue: 9:00 AM - 5:00 PM
Wed: 9:00 AM - 5:00 PM
Thu: 9:00 AM - 5:00 PM
Fri: 9:00 AM - 6:00 PM
Sat: 9:00 AM - 12:00 PM
Sun: Closed
FDIC Cert:#6384
Established:1945-06-14


The Bank

Name:PNC Bank
Concentration:Commercial Lending Specialization
Established:1804-01-01
FDIC Insurance:1934-01-01
Holden By:Pnc Financial Services Group, Inc., The
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2576, view all, view on map
Website:www.pnc.com
Total Assets:$363,680,674,000
Total Deposits:$266,871,557,000
Total Equity Capital:$38,329,606,000
Total Domestic Office Deposits:$258,889,649,000
Net Income:$2,557,356,000
Quarterly Net Income:$900,237,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%
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Client Review

387 client reviews of PNC Bank scored 2.5 out of 5.

Mrs.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by January9, Jan. 10, 2018

The customer service representative was rude and brusque.  She appeared immediately annoyed and frustrated. She  promptly announced to the elderly customer and the professional accompanying him,that she only had 15 minutes. She glared at the customer in disgust, stating she had already been through this with him numerous times.She demeaned the customer by calling attention to his dementia that she considered a potential factor for his financial mismanagement. She yelled from her desk to the teller line instead of using the phone. Overall,VERY UNPROFESSIONAL BEHAVIOR, especially for a bank official.     

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Dunn Branch at Dunn, NC
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i am a regular client
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by agoodguy, Dec. 18, 2017

excellent staff very well trained with alt of experience really happy to bank here thank you Team

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Championsgate Branch at Davenport, FL
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SERVICE
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by NOTHAPPY22, Dec. 08, 2017

I have been dealing with PNC bank for years and I love it. But the PNC branch on Liberty Rd is the worst.  Poor customer service, long lines, not enough help, the drive through says open, but no one helps you. I have had to get out the drive thru line after waiting for 20 minutes serval times and go inside only to find a line going out the door and one person waiting on the people. This was not a one time experience at this bank branch. I refuse to go back there. I have never had any of these experiences at any other PNC Branch.   

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Liberty Road Branch at Windsor Mill, MD
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