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PNC Bank, Review
PNC Bank, Review
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Excellent service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by jhelms, May. 25, 2013
I love my PNC (Rossville, PA). Everyone greets me by name. They take time to talk to me, learn about my interests etc. When I have a question they do whatever it takes to answer it. The interest rate is awful, but that's true at all banks. I am pleased with my free business checking. I have never had any fees attached to it, like other reviews mention. The atmosphere inside the bank is friendly and family like.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Rossville Plaza Branch at Wellsville, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jhelms, May. 25, 2013
I love my PNC (Rossville, PA). Everyone greets me by name. They take time to talk to me, learn about my interests etc. When I have a question they do whatever it takes to answer it. The interest rate is awful, but that's true at all banks. I am pleased with my free business checking. I have never had any fees attached to it, like other reviews mention. The atmosphere inside the bank is friendly and family like.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Rossville Plaza Branch at Wellsville, PA
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Unreal!
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by Sandy1001, May. 24, 2013
Bank manager at the PNC Bank in Canonsburg, PA is RUDE, ARROGANT, and NASTY! I attempted to use the ATM, and he came out SCREAMING at me that I was holding up balancing the machine. Who in the world does this???? I think someone needs a drug test!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Canonsburg Branch at Canonsburg, PA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Sandy1001, May. 24, 2013
Bank manager at the PNC Bank in Canonsburg, PA is RUDE, ARROGANT, and NASTY! I attempted to use the ATM, and he came out SCREAMING at me that I was holding up balancing the machine. Who in the world does this???? I think someone needs a drug test!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Canonsburg Branch at Canonsburg, PA
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Rude Manager
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by bvincent914, May. 16, 2013
Branch Manager was rude and arrogant.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, New Haven Avenue Branch at Melbourne, FL
1 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby bvincent914, May. 16, 2013
Branch Manager was rude and arrogant.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, New Haven Avenue Branch at Melbourne, FL
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by Jaybird11 2013-05-18 07:06:49
The PNC bank in Brunswick Oh. is terrible!! All they do is nickel and dime you with fees. Then when you complain about it, they are trained to try to make you look like the idiot! Plus I was in there week after week after week for business and they STILL gave me crap about wearing my prescription sun glasses inside, even though they know me very very well. Then, I had some fraudulent activity on my account. When I called to have it stopped immediately, they wanted 35 bucks from me, when the fraudulent charge was only 21.59!!! I do NOT recommend this bank for they are a very fine print bank, with every intention of fining you until you're broke. STAY AWAY FROM PNC!
Worst Bank Service Ever!
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by DoctorKhan, May. 14, 2013
PNC Dr. Phillips in Orlando, you’d think this location would be prestigious offering quality customer service and products. But WRONG….Worst BANK EVER!
I thought I was the only customer that is experiencing such horrible service. Sheryl, Jasmine and Dotti are the worst in customer service. Their service is rude, unprofessional, they know little about PNC products. I’m a medical doctor with two branch location one in DP and the other in Clermont, and I had both my personal and business account with this branch and it was the worst service ever.
Do not use this PNC especially this branch unless you want rude and unprofessional service from the tellers and managers.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Dr. Phillips Branch at Orlando, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DoctorKhan, May. 14, 2013
PNC Dr. Phillips in Orlando, you’d think this location would be prestigious offering quality customer service and products. But WRONG….Worst BANK EVER!
I thought I was the only customer that is experiencing such horrible service. Sheryl, Jasmine and Dotti are the worst in customer service. Their service is rude, unprofessional, they know little about PNC products. I’m a medical doctor with two branch location one in DP and the other in Clermont, and I had both my personal and business account with this branch and it was the worst service ever.
Do not use this PNC especially this branch unless you want rude and unprofessional service from the tellers and managers.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Dr. Phillips Branch at Orlando, FL
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by searay240 2013-05-22 12:28:18
I hate PNC. They added fees to my account and never told me. By the time I figured it out there were 4x more fees. They lie and tell you that they send a statement in the mail, well I didn't get it until 2 weeks later and by then there were even more charges. They suck their customer service sucks and they rare out right thieves to their customers. Fk PNC
by searay240 2013-05-22 12:29:47
I believe it. PNC is horrible and thieves. They steal their customers money and call them fees. I hope they all close due to lack of customers. GREEDY MOFOS at PNC
Greenwood Corner Branch
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by rainabow, May. 11, 2013
This Branch is very inviting and the tellers and staff are so so nice !! I have nothing but good things to say and wouldn't bank anywhere else !!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Greenwood Central at Greenwood, IN
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby rainabow, May. 11, 2013
This Branch is very inviting and the tellers and staff are so so nice !! I have nothing but good things to say and wouldn't bank anywhere else !!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Greenwood Central at Greenwood, IN
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Poor customer service
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by NoPNC, May. 07, 2013
Oh, just put me out of my misery. Attempted a small transaction at this bank - open an account for a child away at school The bankers got everything wrong. When I complained, they told me to go elsewhere, closed the account.
I can accept errors. Mistakes are understandable. Lying is not.
But for the fact that they had a branch near my child's school, I would have avoided them. Am going to a credit union.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Exton Branch at Exton, PA
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby NoPNC, May. 07, 2013
Oh, just put me out of my misery. Attempted a small transaction at this bank - open an account for a child away at school The bankers got everything wrong. When I complained, they told me to go elsewhere, closed the account.
I can accept errors. Mistakes are understandable. Lying is not.
But for the fact that they had a branch near my child's school, I would have avoided them. Am going to a credit union.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Exton Branch at Exton, PA
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Unprofessional tellers
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by mtester1, May. 06, 2013
Left work early tonight to go to this PNC branch to deposit a check into my business account. I pulled in to the drive through lane at 5:56. The drive-through closes at 6PM so even though I was cutting it close, I was on time. The sign said OPEN in bright green letters.
I was 3 or 4 cars away from it being my turn. At 6pm on the nose, the Open sign changed to Close. But I was there for 4 minutes already so I paid no mind. I'm now second in line and there are ZERO cars behind me. The teller in the drive through who was not servicing other customers waved me down, at first I thought she wanted me to pull up to her window so they could cut out a minute or too sooner. Boy was I wrong. As I pulled out of line and up to her, she points to the ATM machine telling me to make my transaction on there. I pulled back to the ATM like a bumbling idiot not knowing where to begin. I didn't have my PNC card on me so I went right back in line where I was, behind the same car.
So now it's my turn in line. The man behind the counter took his dear old time to acknowledge me and when he did he said they were closed and I need to use the ATM. Even though I was there before 6PM that didn't seem to matter to him. I even asked him to look at the camera clock, I was there on time. He said "our clocks probably are not set the same. " I can't make this stuff up, that was his response. Keep in mind, there is no one else behind me in line and I was there before closing time.
Again, he tells me I have to use the ATM and I tell him I cannot as I do not have my card with me and I shouldn't have to use the ATM as I was there before 6. He told "I'm trying to give you an option here" I told him that option blows because he took my options away. As he barely made eye contact with such a matter of fact attitude, this guy was not going to budge. What was he trying to prove? It's not like he had to set a precedence in front of an already long line..it was just me!
At that point I lost my cool...rightfully so as far as I'm concerned.
I've worked in a service industry, I understand no one like the guys that comes in at the last minute, but you still need to serve them. There is no reason to turn away 1 customer who played by the rules and got there on time. If was inside the bank, they wouldn't of kicked me out...why is it acceptable to do it to someone in the drive through line.
Both tellers were rude and just wanted to pack it up and go home. I wanted to go home too...but I wasted my time in that line.
Bottom line..Eatontown PNC Bank service sucks. These 2 tellers ruined it for all of the other employees there and that's a shame. I've never had an experience like this at any other PNC branch. Although it was minor, it was completely unacceptable and not the way customers should be treated.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Eatontown Branch at Eatontown, NJ
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Other Servicesby mtester1, May. 06, 2013
Left work early tonight to go to this PNC branch to deposit a check into my business account. I pulled in to the drive through lane at 5:56. The drive-through closes at 6PM so even though I was cutting it close, I was on time. The sign said OPEN in bright green letters.
I was 3 or 4 cars away from it being my turn. At 6pm on the nose, the Open sign changed to Close. But I was there for 4 minutes already so I paid no mind. I'm now second in line and there are ZERO cars behind me. The teller in the drive through who was not servicing other customers waved me down, at first I thought she wanted me to pull up to her window so they could cut out a minute or too sooner. Boy was I wrong. As I pulled out of line and up to her, she points to the ATM machine telling me to make my transaction on there. I pulled back to the ATM like a bumbling idiot not knowing where to begin. I didn't have my PNC card on me so I went right back in line where I was, behind the same car.
So now it's my turn in line. The man behind the counter took his dear old time to acknowledge me and when he did he said they were closed and I need to use the ATM. Even though I was there before 6PM that didn't seem to matter to him. I even asked him to look at the camera clock, I was there on time. He said "our clocks probably are not set the same. " I can't make this stuff up, that was his response. Keep in mind, there is no one else behind me in line and I was there before closing time.
Again, he tells me I have to use the ATM and I tell him I cannot as I do not have my card with me and I shouldn't have to use the ATM as I was there before 6. He told "I'm trying to give you an option here" I told him that option blows because he took my options away. As he barely made eye contact with such a matter of fact attitude, this guy was not going to budge. What was he trying to prove? It's not like he had to set a precedence in front of an already long line..it was just me!
At that point I lost my cool...rightfully so as far as I'm concerned.
I've worked in a service industry, I understand no one like the guys that comes in at the last minute, but you still need to serve them. There is no reason to turn away 1 customer who played by the rules and got there on time. If was inside the bank, they wouldn't of kicked me out...why is it acceptable to do it to someone in the drive through line.
Both tellers were rude and just wanted to pack it up and go home. I wanted to go home too...but I wasted my time in that line.
Bottom line..Eatontown PNC Bank service sucks. These 2 tellers ruined it for all of the other employees there and that's a shame. I've never had an experience like this at any other PNC branch. Although it was minor, it was completely unacceptable and not the way customers should be treated.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Eatontown Branch at Eatontown, NJ
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Helpful--the best choice
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by seebee, Apr. 26, 2013
This bank was the best choice for me. There are two locations in our small town which both have friendly and helpful staff. The business-related staff is informative, professional, and goes above and beyond to help with setting up merchant services. The online banking is clear, easy to use, and accessible from pc and apps. I have two banks, and I much prefer this one for service, rates, and professionalism.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Greencastle Branch at Greencastle, IN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby seebee, Apr. 26, 2013
This bank was the best choice for me. There are two locations in our small town which both have friendly and helpful staff. The business-related staff is informative, professional, and goes above and beyond to help with setting up merchant services. The online banking is clear, easy to use, and accessible from pc and apps. I have two banks, and I much prefer this one for service, rates, and professionalism.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Greencastle Branch at Greencastle, IN
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Still bank with them in VA after moving to MO
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by EmiLiz, Apr. 24, 2013
I have had checking accounts at 4 different banks and have been most impressed with this one. I love the "virtual wallet" where I can have my checking account funds split across three different accounts - we use it to set aside money for specific things we want to buy, and also it ensures we never get an overdraft charge, ever! The customer service at this bank is amazing. They treat you like you are a celebrity. We moved to MO and still bank with PNC. We are able to deposit checks via our smartphones and get cash from any ATM for free (fees are reimbursed). I can't say enough about how wonderful this branch is.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Bristow Branch at Bristow, VA
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby EmiLiz, Apr. 24, 2013
I have had checking accounts at 4 different banks and have been most impressed with this one. I love the "virtual wallet" where I can have my checking account funds split across three different accounts - we use it to set aside money for specific things we want to buy, and also it ensures we never get an overdraft charge, ever! The customer service at this bank is amazing. They treat you like you are a celebrity. We moved to MO and still bank with PNC. We are able to deposit checks via our smartphones and get cash from any ATM for free (fees are reimbursed). I can't say enough about how wonderful this branch is.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Bristow Branch at Bristow, VA
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THE WORST PNC BANK EVER!!!!
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by SWTQT, Apr. 22, 2013
Don't give this branch your time, go to any other PNC location. I've never encountered such an unprofessional, rude, incompetent staff and manager. The wait time was also unbelievable because the staff wanted to discuss their own personal issues instead of caring for customers. the manager actually stepped over the line by looking up my number, calling me, being extremely rude and unprofessional and then desperately trying to solicit business that I did not want nor need from them. My family and I will be sure to never use this tiny branch again. PNC Corporate should look into all their customers complaints and close this branch.
* this review was made on PNC Bank, Spotswood Branch at Spotswood, NJ
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby SWTQT, Apr. 22, 2013
Don't give this branch your time, go to any other PNC location. I've never encountered such an unprofessional, rude, incompetent staff and manager. The wait time was also unbelievable because the staff wanted to discuss their own personal issues instead of caring for customers. the manager actually stepped over the line by looking up my number, calling me, being extremely rude and unprofessional and then desperately trying to solicit business that I did not want nor need from them. My family and I will be sure to never use this tiny branch again. PNC Corporate should look into all their customers complaints and close this branch.
* this review was made on PNC Bank, Spotswood Branch at Spotswood, NJ
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