PNC Bank, Munster Branch

Name:PNC Bank, Munster Branch
Full Service Brick and Mortar Office
Review:328 client reviews
Location:9175 Calumet Avenue
Munster, IN 46321

Lake County
View Other Branches
 
Phone:219-836-2403
Office Hours:Mon: 9:00 AM - 5:00 PM
Tue: 9:00 AM - 5:00 PM
Wed: 9:00 AM - 5:00 PM
Thu: 9:00 AM - 5:00 PM
Fri: 9:00 AM - 5:00 PM
Sat: 9:00 AM - 12:00 PM
Sun: Closed
Branch Deposit:$42,343,000
FDIC Cert:#6384
Established:1982-04-03


The Bank

Name:PNC Bank
Concentration:Commercial Lending Specialization
Established:1804-01-01
FDIC Insurance:1934-01-01
Holden By:Pnc Financial Services Group, Inc., The
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2843, view all, view on map
Website:www.pnc.com
Total Assets:$335,060,015,000
Total Deposits:$239,427,991,000
Total Equity Capital:$37,148,828,000
Total Domestic Office Deposits:$230,485,077,000
Net Income:$3,413,421,000
Quarterly Net Income:$858,441,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%
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Client Review

328 client reviews of PNC Bank scored 2.5 out of 5.

Are you kidding me?
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by bethcope, Mar. 03, 2015

I banked with PNC for years. I opened a home equity line of credit and then when I was getting ready to refinance I went in to the branch to get a payoff.. I had a separate bank check for 600 over the amount they told me and told them to just either deposit the extra in my account or send me a check.  A month later I heard nothing. Called and they said it took about 7-10 days for the check to go through and they were sending out my refund that day. Then two months later I am informed that I owe them 350 for early closure. I would have thought when I went in to the branch to get the payoff they would have informed of this and secondly I thought they would not have sent me 600 back on overpayment.  I fought this for about 2 months with multiple calls to Rochelle with no response. After 2 months I receive a statement saying my balance was 0. I was so excited, then in the next second I open the next piece of mail from PNC and it is an overdraft since they just decided to take the money out of my checking without notifying me and causing me to bounce a check for 35$. And have the gall to charge me a fee for that said overdraft.  Fought this for another few months with no call back from Rochelle so the decision was mad to close me and my families 5 accounts..
Now fast forward nine months and I get an email regarding my account at PNC. Turns out after I closed my account I thought I had contacted everyone that automatically withdrew from my account, enquirer, YMCA etc. Today I am notified that PNC reopened my account without my knowledge for what they call a 'must pay' of 7.49. I had previously cancelled that and now they are telling me I need to pay them for this or go to collections. Really, you reopen an account without me knowing it.. They gave me the number to call the supposed company and the numbers is disconnected.  Not sure how PNC is still in business.  I can't believe they can just decide what to do in your accounts and not even notify you first.. I thought closing my account was enough. What is the next step if they can decide when your account is open or closed depending on their need??
Completely fed up

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, White Oak Branch at Cincinnati, OH
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Check Gone Missing
Overall Rating
Interest Rate and Cost
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by anonimous19, Feb. 28, 2015

Branch Manager Keindre Irving has continued to show an unhelpful attitude towards my wife and I.  We do not have  PNC account, but we were given a PNC check by a local business that was just over $300.  When we tried to deposit the check in our bank, it was returned and we were fined.  It turns out that some other entity has acquired these funds, and so the banking system thought that it had already been payed.  We have visited the branch 3 times now to resolve this, and (after nicely giving us her card) Keindre Irving has been unresponsive to our very courtious calls and emails (3 calls and 3 emails over a month).  This situation has gone on for about 6 months now and has not been resolved.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Michigan Road Branch at Indianapolis, IN
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Great Help
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Interest Rate and Cost
Office Environment & Staff
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Other Services
by kespo12, Jan. 29, 2015

I have been banking with PNC for 7 years now and have never started having problems until this past year. Both time I was having major issues with my accounts, PNC was very patient on the phone with me and helped me with my problems in a very understanding and compatinate way. I work at a bank myself and knew if a bank isn't offering you their best services, then you shouldn't be banking with them. I was ready to end my business with PNC this past problem but Melissa was so helpful and fixed a problem that I myself had accidentally caused, so I've decided to stay. I will continually recommend you to my friends

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Eldersburg Branch at Sykesville, MD
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