PNC Bank, Hartville Branch

Name:PNC Bank, Hartville Branch
Full Service Retail Office
Review:365 client reviews
Location:871 West Maple Street
Hartville, OH 44632

Stark County
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Phone:330-877-8942
Office Hours:Mon: 9:00 AM - 5:00 PM
Tue: 9:00 AM - 5:00 PM
Wed: 9:00 AM - 5:00 PM
Thu: 9:00 AM - 5:00 PM
Fri: 9:00 AM - 6:00 PM
Sat: 9:00 AM - 1:00 PM
Sun: Closed
Branch Deposit:$38,206,000
FDIC Cert:#6384
Established:1997-11-17


The Bank

Name:PNC Bank
Concentration:Commercial Lending Specialization
Established:1804-01-01
FDIC Insurance:1934-01-01
Holden By:Pnc Financial Services Group, Inc., The
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2786, view all, view on map
Website:www.pnc.com
Total Assets:$350,643,006,000
Total Deposits:$254,089,464,000
Total Equity Capital:$37,769,737,000
Total Domestic Office Deposits:$248,651,493,000
Net Income:$752,459,000
Quarterly Net Income:$752,459,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:8%
 More...


Client Review

365 client reviews of PNC Bank scored 2.5 out of 5.

Fedup
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by NomoreBS, Jun. 07, 2016

Where do I begin, I bank with PNC Mt.Pleasant SC branch and with the exception of the tellers the rest of the staff is AWEFUL, the manager Ben Fordham is rude, arrogant and likes to talk down to you. The ATM there hardly ever works, I tried to deposit my money in the ATM yesterday and over ther weekend and it would not let me and because of that my account became messed up, and now I am being penilized for this. I made the mistake of asking Mr. Fordham for help and instead of helping me he has my account changed to another type of account with restrictions on it, and this was done without my permission or him discussing this with me. This has been the worse bank I have ever dealt with, and I am completely shocked that this Co. would allow someone with no people skills much less good customer service represent them. I will be closing my account and moving on. Take my advice DO NOT BANK THEREšŸ˜”

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Mount Pleasant Branch at Mount Pleasant, SC
6 of 10 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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by 444444 2016-06-27 15:52:17
I have been banking at PNC for several years and I filled out for a loan that I was told that I prequalified for.  anyway, I have a credit score of 742 which is good.  I received a letter in the mail telling me that my loan was rejected.  I was very disappointed, not because so much that the loan was rejected but because you didn't even have the decency to call me and tell me.  you sent a letter.  well I am tired of banking someplace where I give to them all the time and they are never wiling to give back to the customers.  I didn't call you with the loan, you contacted me.  do not call or contact me anymore with any of your solicitations.  a soon as I have time I am cancelling anything that I have with your bank.  if I want to talk to you, I will call you.  I have never ask for anything from that bank.  my checks all go directly to you, al three of them.  at some point in time you must be willing to give back to the customer or you will be closing down more branches.
by 444444 2016-06-27 15:52:17
I have been banking at PNC for several years and I filled out for a loan that I was told that I prequalified for.  anyway, I have a credit score of 742 which is good.  I received a letter in the mail telling me that my loan was rejected.  I was very disappointed, not because so much that the loan was rejected but because you didn't even have the decency to call me and tell me.  you sent a letter.  well I am tired of banking someplace where I give to them all the time and they are never wiling to give back to the customers.  I didn't call you with the loan, you contacted me.  do not call or contact me anymore with any of your solicitations.  a soon as I have time I am cancelling anything that I have with your bank.  if I want to talk to you, I will call you.  I have never ask for anything from that bank.  my checks all go directly to you, al three of them.  at some point in time you must be willing to give back to the customer or you will be closing down more branches.
Long Time Customer Refused Service
Overall Rating
Other Services
by JaneDoe, May. 26, 2016

My husband and I visited our local PNC bank to cash a check. Because of the sum on the check the teller offered to deposit it instead of cashing it. We agreed since we have more than enough to cover the amount and didn't immediately need the cash. She deposited the check and we left the building. As we were getting into our car the teller came rushing out with an apologetic look and said that she couldn't deposit the check after all. The manager said that it was an IRS check & they could not cash it or deposit it (huh!!?). We took the check and went to 5/3 Bank where we have an account. They cashed it immediately with no problem. I asked the teller if she was aware of a rule prohibiting a bank from cashing a large IRS check and she no. We returned to the PNC bank and spoke to the manager who became flabbergasted when we mentioned that another bank had cashed the check. We asked him to explain why he would not approve cashing it when presented everything that's required (drivers licenses, an account account always in good standing, and a steady balance exceeding the amount of the check). He said that there was an IRS regulation that prohibited it and also a bank policy. He got up from his desk and began walking out of his office in an attempt to dismiss us. We explained that the account is more than 30 years old and maintains a significant balance! The manager said that it was bank policy and he just couldn't break the rules no matter how long we were customers. We'll never go back to that bank again. Sad that one poorly informed employee, a manager, can do so much damage. PNC needs to train their managers better.




* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Kentwood Branch at Grand Rapids, MI
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CreekWood Location On 70
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by JJJ3, May. 19, 2016

I opened a business and went to PNC on 70 in Bradenton. The banker Craig helped me open the account and also conferencing a call to come back the next day to speak with a women about furthering my exact account.
I went in knowning a $100 minimum balance existed and almost gave Craig the whole $6,000 I had in cash but hesitated. The following day before I could meet the women, I received a letter in the mail saying my brand new business account was closed so I went in and asked for my $100 back. I was told a check would be issued. I received my $100 back almost 2 weeks later made out to the business name I wanted to open and not my personal name. I walked in with a legal full name and made the attempt to open a business under their bank umbrella.
Nevertheless it's now been 1 month I have had a $100 check made out to my business account that I'm unable to do absolutely anything with because I'm supposedly unable to open any account due to the business accounting starting off by a personal mistake. I've spoke to Craig on multiple occasions (5) and was told I'd receive a call back and yet I'm still the only one calling, they won't simply cash the $100 check although they know it's officially my business name, I own the company on FloridaBiz.Org, all documents lead to me and my Florida Id.
I'm basically being robbed off a simple petty $100 from these people and it's sad to say the least. They've literally made an extra $100 from the fact I was denied 1 day later with no explanation and won't easily solve the issue by cashing it.
As a business owner myself, I'd fail at what I do to provide for my 4 year old if I treated my clients with the disrespect they have shown me. Again over $100. Thankfully I didn't provide the $6,000 I wanted to begin the account with.
Lastly, I do plan to go further up the chain of command until it's solved.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Creekwood Financial Center Branch at Bradenton, FL
5 of 8 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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