PNC Bank, Enfield Branch

Name:PNC Bank, Enfield Branch
Full Service Brick and Mortar Office
Review:364 client reviews
Location:101 North Railroad Street
Enfield, NC 27823

Halifax County
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Office Hours:Mon: 9:00 AM - 5:00 PM
Tue: 9:00 AM - 5:00 PM
Wed: 9:00 AM - 5:00 PM
Thu: 9:00 AM - 5:00 PM
Fri: 9:00 AM - 6:00 PM
Sat: Closed
Sun: Closed
Branch Deposit:$27,766,000
FDIC Cert:#6384

The Bank

Name:PNC Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:1934-01-01
Holden By:Pnc Financial Services Group, Inc., The
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2797, view all, view on map
Total Assets:$348,291,098,000
Total Deposits:$252,659,815,000
Total Equity Capital:$37,321,966,000
Total Domestic Office Deposits:$246,253,224,000
Net Income:$3,278,102,000
Quarterly Net Income:$828,571,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%

Client Review

364 client reviews of PNC Bank scored 2.5 out of 5.

Long Time Customer Refused Service
Overall Rating
Other Services
by JaneDoe, May. 26, 2016

My husband and I visited our local PNC bank to cash a check. Because of the sum on the check the teller offered to deposit it instead of cashing it. We agreed since we have more than enough to cover the amount and didn't immediately need the cash. She deposited the check and we left the building. As we were getting into our car the teller came rushing out with an apologetic look and said that she couldn't deposit the check after all. The manager said that it was an IRS check & they could not cash it or deposit it (huh!!?). We took the check and went to 5/3 Bank where we have an account. They cashed it immediately with no problem. I asked the teller if she was aware of a rule prohibiting a bank from cashing a large IRS check and she no. We returned to the PNC bank and spoke to the manager who became flabbergasted when we mentioned that another bank had cashed the check. We asked him to explain why he would not approve cashing it when presented everything that's required (drivers licenses, an account account always in good standing, and a steady balance exceeding the amount of the check). He said that there was an IRS regulation that prohibited it and also a bank policy. He got up from his desk and began walking out of his office in an attempt to dismiss us. We explained that the account is more than 30 years old and maintains a significant balance! The manager said that it was bank policy and he just couldn't break the rules no matter how long we were customers. We'll never go back to that bank again. Sad that one poorly informed employee, a manager, can do so much damage. PNC needs to train their managers better.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Kentwood Branch at Grand Rapids, MI
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CreekWood Location On 70
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
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by JJJ3, May. 19, 2016

I opened a business and went to PNC on 70 in Bradenton. The banker Craig helped me open the account and also conferencing a call to come back the next day to speak with a women about furthering my exact account.
I went in knowning a $100 minimum balance existed and almost gave Craig the whole $6,000 I had in cash but hesitated. The following day before I could meet the women, I received a letter in the mail saying my brand new business account was closed so I went in and asked for my $100 back. I was told a check would be issued. I received my $100 back almost 2 weeks later made out to the business name I wanted to open and not my personal name. I walked in with a legal full name and made the attempt to open a business under their bank umbrella.
Nevertheless it's now been 1 month I have had a $100 check made out to my business account that I'm unable to do absolutely anything with because I'm supposedly unable to open any account due to the business accounting starting off by a personal mistake. I've spoke to Craig on multiple occasions (5) and was told I'd receive a call back and yet I'm still the only one calling, they won't simply cash the $100 check although they know it's officially my business name, I own the company on FloridaBiz.Org, all documents lead to me and my Florida Id.
I'm basically being robbed off a simple petty $100 from these people and it's sad to say the least. They've literally made an extra $100 from the fact I was denied 1 day later with no explanation and won't easily solve the issue by cashing it.
As a business owner myself, I'd fail at what I do to provide for my 4 year old if I treated my clients with the disrespect they have shown me. Again over $100. Thankfully I didn't provide the $6,000 I wanted to begin the account with.
Lastly, I do plan to go further up the chain of command until it's solved.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Creekwood Financial Center Branch at Bradenton, FL
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The new manager mistreats people
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by miller1, Apr. 09, 2016

I've been a PNC customer for a long time and happen to go to this Lake Ida at Jog branch in Delray a few times a week. i live close by and employees over there are mostly nice, helpful and i like the fact they all know me. i've come across some problems over there recently and wanted to call PNC HR department and let them know what's going on but can't find their number. i thought an online review may catch more attentions. i'd feel guilty for not doing anything for those poor guys working there. there are some serious issues with the way the new manager mistreats employees over there. i've personally witnessed her raising her voice on them, rolling her eyes at them, talking down to them and generally speaking making it a stressful work environment for them. this young lady clearly does not have that much experience, sees things black and white and micro manages everything. that's not professional and I urge PNC to take some actions. those guys work really hard and do not deserve to get treated like that. as a matter of fact one of their best employees just recently left. i would not be surprised to find out she did so because of the manager. this branch has 2 doors and they all sometimes go in this room where tellers are and so they can't really see people walking in from one of the doors while in there. I stopped by there to take care of my business a couple of weeks ago and heard the manager literraly yelling at them with a condescending, demeaning tone. Come on PNC, that's not right!!!!!!!!!!!   

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Lake Ida At Jog Road Branch at Delray Beach, FL
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Bank Nearby

Branch Banking and Trust Company, Enfield Branch (0.1 miles)
Full Service Brick and Mortar Office
205 Whitfield Street
Enfield, NC 27823