PNC Bank, Eatontown Branch

Name:PNC Bank, Eatontown Branch
Full Service Brick and Mortar Office
Review:390 client reviews
Location:125 Wyckoff Road
Eatontown, NJ 07724

Monmouth County
View Other Branches
Office Hours:Mon: 8:30 AM - 4:30 PM
Tue: 8:30 AM - 6:00 PM
Wed: 8:30 AM - 6:00 PM
Thu: 8:30 AM - 6:00 PM
Fri: 8:30 AM - 6:00 PM
Sat: 8:30 AM - 1:00 PM
Sun: Closed
FDIC Cert:#6384

The Bank

Name:PNC Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:1934-01-01
Holden By:Pnc Financial Services Group, Inc., The
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2575, view all, view on map
Total Assets:$370,002,264,000
Total Deposits:$271,355,544,000
Total Equity Capital:$38,187,517,000
Total Domestic Office Deposits:$262,895,285,000
Net Income:$3,460,013,000
Quarterly Net Income:$902,657,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%

Client Review

390 client reviews of PNC Bank scored 2.5 out of 5.

Unprofessional tellers
Overall Rating
Office Environment & Staff
Other Services
by mtester1, May. 06, 2013

Left work early tonight to go to this PNC branch to deposit a check into my business account. I pulled in to the drive through lane at 5:56. The drive-through closes at 6PM so even though I was cutting it close, I was on time. The sign said OPEN in bright green letters.

 I was 3 or 4 cars away from it being my turn. At 6pm on the nose, the Open sign changed to Close. But I was there for 4 minutes already so I paid no mind. I'm now second in line and there are ZERO cars behind me. The teller in the drive through who was not servicing other customers waved me down, at first I thought she wanted me to pull up to her window so they could cut out a minute or too sooner. Boy was I wrong. As I pulled out of line and up to her, she points to the ATM machine telling me to make my transaction on there. I pulled back to the ATM like a bumbling idiot not knowing where to begin. I didn't have my PNC card on me so I went right back in line where I was, behind the same car.

So now it's my turn in line. The man behind the counter took his dear old time to acknowledge me and when he did he said they were closed and I need to use the ATM. Even though I was there before 6PM that didn't seem to matter to him. I even asked him to look at the camera clock, I was there on time. He said "our clocks probably are not set the same. " I can't make this stuff up, that was his response. Keep in mind, there is no one else behind me in line and I was there before closing time.

Again, he tells me I have to use the ATM and I tell him I cannot as I do not have my card with me and I shouldn't have to use the ATM as I was there before 6. He told "I'm trying to give you an option here" I told him that option blows because he took my options away. As he barely made eye contact with such a matter of fact attitude, this guy was not going to budge. What was he trying to prove? It's not like he had to set a precedence in front of an already long was just me!

At that point I lost my cool...rightfully so as far as I'm concerned.

I've worked in a service industry, I understand no one like the guys that comes in at the last minute, but you still need to serve them. There is no reason to turn away 1 customer who played by the rules and got there on time. If was inside the bank, they wouldn't of kicked me out...why is it acceptable to do it to someone in the drive through line.

Both tellers were rude and just wanted to pack it up and go home. I wanted to go home too...but I wasted my time in that line.

Bottom line..Eatontown PNC Bank service sucks. These 2 tellers ruined it for all of the other employees there and that's a shame. I've never had an experience like this at any other PNC branch. Although it was minor, it was completely  unacceptable and not the way customers should be treated.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Eatontown Branch at Eatontown, NJ
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