Pinnacle Bank, Review

Pinnacle Bank, Review

Average rating based on 2 reviews
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
Best bank in Knoxville! Nothing compares to them
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by sdalili, Jan. 16, 2015

   We moved here from New Orleans and were looking for a local bank in Knoxville that had personalized service and friendly staff.  I have been searching long and hard and had accounts with three different banks before finding Pinnacle.  My commerical real estate agent suggested Pinnancle bank and said they do more small business loans than any other bank in this area.  Well I walked in there skeptical wondering how they were going to treat me but was shocked to be greeted by a friendly staff member named Terry. The rest of the staff since then has been nothing but wonderful!  It feels like you are visiting family and every single member of this bank goes out of their way to make you feel great every time you go in! I even found out that if you bring your dog while at the drive through they will pass a treat for him! HAHA  I am ecstatic to find such a wonderful bank to work with and trust our families finances with them 100%  
   The only other comment on here was that they are not open on Saturdays.  If that is the only thing you can complain about then gosh life isn't that bad is it!  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Pinnacle Bank, Farragut Office Branch at Knoxville, TN
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Mr
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by areggio315, Apr. 12, 2013

With this day and age and people not having time during the work week to get to the bank .. you would think they would have more Saturday hours.. I live in Knoxville and there are no Saturday hours  for any branch in the city.. you would think at least one to accomodate the people.  I was looking into a new bank account with a different bank but just crossed you off my list..

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Pinnacle Bank, Knoxville Northshore Branch at Knoxville, TN
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by sohappy2be 2018-03-17 09:11:12
That’s why they give you a debit card. I would like Saturday hours too but the benefit of a better human experience far outweighs that they aren’t open on Saturday.  I never have to wait for my teller to finish up in the drive thru or with doing paperwork. They have ample staff and that’s meaningful. Another bank in town has 2 tellers most days. One does business account deposits and the other between drive thru and teller window. Some days I would stand in a line that didn’t move for 15 minutes! No one even looked up at us. At Pinnacle bank, someone always acknowledges me and I rarely have to wait because they have plenty of tellers. Business as it should be. Even McDonalds is taking the human element out of fast food with Kiosks. When looking for a bank find one where there are ample people to look out for you and your account. Run to the bank on your lunch break or just use your debit card.

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