Pacific Western Bank

Name:Pacific Western Bank
Full Service Brick and Mortar Office
Main Office of the Bank
Review:9 client reviews
Location:10250 Constellation Boulevard Suite 1640
Los Angeles, CA 90067

Los Angeles County
View Other Branches
 
Phone:310-286-1144
FDIC Cert:#24045
Established:1982-08-26


The Bank

Name:Pacific Western Bank
Concentration:Commercial Lending Specialization
Established:1982-08-26
FDIC Insurance:1982-08-26
Holden By:Pacwest Bancorp
Charter Class:commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:84, view all, view on map
Website:WWW.PACIFICWESTERNBANK.COM
Total Assets:$15,377,135,000
Total Deposits:$11,969,892,000
Total Equity Capital:$3,298,908,000
Total Domestic Office Deposits:$11,969,892,000
Net Income:$42,214,000
Quarterly Net Income:$15,606,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:5%
Quarterly Return on Equity:3%
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Client Review

9 client reviews of Pacific Western Bank scored 3 out of 5.

HappyCustomer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Nonnie, Oct. 29, 2014

Just returned from Hanford branch office and all transactions went smooth as glass.  In and out in about 5 minutes with everything I needed.  So sorry I read the eariler review, but I guess IRA rules are more complicated.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Pacific Western Bank, Hanford Branch at Hanford, CA
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Terrible Customer Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by Optimist, Oct. 28, 2014

I was going to be out of CA when my IRA CD matured so I came in ahead of time to instruct them/sign any necessary paperwork not to let it automatically roll over; that I’d be in a few days after the grace period to let them know where to send it.  They said it was impossible to do.  If I came back after the grace period there’d be an early withdrawal interest penalty taken out of the principal.  I met with an investment executive while I was gone and he called them to see what they required in order to roll over the money to his organization during the grace period.  In what he described as a very contentious phone call, he wasn’t able to comprehend exactly what they wanted.  Whatever it was, they refused to accept it by fax or email.  He very frequently deals with IRA rollovers and said often a simple phone call is sufficient, and that if not, a fax or email is accepted.  To save hundreds of dollars in penalties I cut short my trip to personally go to the bank and roll over the money.  They refused to do a rollover, but did a distribution check instead.  Then they refused to cash the check, stating I needed to give a one week notice ahead of time to do that.  The bank should clearly communicate its IRA CD rules to customers when their accounts are close to maturing and post the requirements on their website.

The waiting time was marked as excellent since there were never any other customers when I went there.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Pacific Western Bank, Hanford Branch at Hanford, CA
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Not A Customer For Long
Overall Rating
Interest Rate and Cost
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by Pelazini, Jul. 23, 2014

Capital Source Bank was a much more friendly and easy to work with than Pacific Western Bank is. This new regime offers a take it or leave it attitude.  The merger has not worked for me.  I used to renew my CDs online and was given many rates & time options to choose from with Capital Source Bank, including special promotional offers.  Not with Pacific Western Bank.  I can no longer renew online.  I had to call this branch.  Waited way too long on hold for someone to help me. Then I was given only 2 options of rates and time to choose from.  Very inflexible.  I will not be a customer for much longer.  There are better places out there than this.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Pacific Western Bank, Redlands Branch at Redlands, CA
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All Reviews...

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