Banc of California, HANFORD BRANCH

HappyCustomer
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by Nonnie, Oct. 29, 2014

Just returned from Hanford branch office and all transactions went smooth as glass.  In and out in about 5 minutes with everything I needed.  So sorry I read the eariler review, but I guess IRA rules are more complicated.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Banc of California, Hanford Branch at Hanford, CA
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Terrible Customer Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Optimist, Oct. 28, 2014

I was going to be out of CA when my IRA CD matured so I came in ahead of time to instruct them/sign any necessary paperwork not to let it automatically roll over; that I’d be in a few days after the grace period to let them know where to send it.  They said it was impossible to do.  If I came back after the grace period there’d be an early withdrawal interest penalty taken out of the principal.  I met with an investment executive while I was gone and he called them to see what they required in order to roll over the money to his organization during the grace period.  In what he described as a very contentious phone call, he wasn’t able to comprehend exactly what they wanted.  Whatever it was, they refused to accept it by fax or email.  He very frequently deals with IRA rollovers and said often a simple phone call is sufficient, and that if not, a fax or email is accepted.  To save hundreds of dollars in penalties I cut short my trip to personally go to the bank and roll over the money.  They refused to do a rollover, but did a distribution check instead.  Then they refused to cash the check, stating I needed to give a one week notice ahead of time to do that.  The bank should clearly communicate its IRA CD rules to customers when their accounts are close to maturing and post the requirements on their website.

The waiting time was marked as excellent since there were never any other customers when I went there.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Banc of California, Hanford Branch at Hanford, CA
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