Northern Bank & Trust Company, Review

Ms
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by oyvey247, Jul. 26, 2012

DO NOT use this bank!  We have used the Westford branch sparingly over the years just for convenience and I can say any time I needed anything done there was a problem.  Their staff is ill-trained, their cashiers wear tiny tank tops to work (at a bank? are you kidding me?) and like the previous review before said, they do charge you for inactive accounts.  I had opened up 3 passbook accounts for my kids years ago thinking it would be fun for them to see their money grow. HA!  The balance actually got lower due to all the fees from this bank.  And we are taking my poor kids only has a few hundred dollars in these accounts to start with. What a fiasco!
 Today I went to try and close these accounts and the manager tells me (they run through managers like Kleenex over there)that because I can't find the pass books the kids have to come in and sign an affidavit to close the accounts!  ARE YOU KIDDING ME???  My 6 year old has to sign an affidavit??  Who runs this bank?
Warning to the wise - DO NOT GO NEAR Northern Bank and Trust - unless you want to experience total aggravation and mismanagement of your funds.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Northern Bank & Trust Company, Westford Branch at Westford, MA
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Abusive and arbitrary charges to savings account customer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Nunzio, Jun. 14, 2012

Today we went to Northern Bank & Trust Burlington Branch to cash out our savings passbook, and to our dismay they informed us that they were deducting $4 for each month the passbook had remained inactive. Since 2009 we haven't been able to save and today we needed to cash out. Surprise, surprise out of $465 left in the account, the Bank deducted $80. We were livid!!! This is unfair, abusive, arbitrary, unjust, perhaps illegal. Punishing a customer who hasn't had extra money to save in a long time is the most despicable and disgusting act any institution can perpetrate. Shame on You Northern Bank. They said the Bank sent us a letter about that! We have not received any such letter and furthermore they could not produce copy of such letter. They just charged our passbook and couldn't even produce a copy of such notice, let alone proof that they sent it to us.
SHAME SHAME SHAME SHAME  is all we can say.
A few hours later we got a phone call from the Branch Mgr saying they would give back half. While we appreciate the gesture, we want all of OUR money back. Still waiting.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Northern Bank & Trust Company, Burlington Branch at Burlington, MA
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