National Penn Bank, Review

National Penn Bank, Review

Average rating based on 5 reviews
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
5 star:
3
4 star:
0
3 star:
0
2 star:
0
1 star:
2
Always Great
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Geno56, Feb. 24, 2014

In my years at Robesonia National Penn, they were nothing but helpful and courteous. No corporate-backed banks can give their customers the same feeling of a small-town bank. The office staff at Robesonia National Penn understand their community and try to help it stay vibrant. I can't recommend this branch enough. Plus, unlike the Wells Fargo in town, National Penn offers actual free checking with no strings attached.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on National Penn Bank, Robesonia Branch at Robesonia, PA
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TERRIBLE customer service and they DONT value customer!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
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by BrittTaylor, Jan. 27, 2014

DO NOT waste your time banking with them, overdraft fees are outrageous and unforgiving. The staff is young, unprofessional and TERRIBLE with customer service. You are better off dealing with larger bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on National Penn Bank, New Garden Office Branch at Kennett Square, PA
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Love my bank
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by Lylia, Mar. 09, 2013

I love the ladies that work at the Phoenixville branch. They are delightful to talk to and extremely courteous. Cathy, the manager, is always available for additional consultation and advice. I've been a satisfied customer for about 20 years. Paying my bills online is easy and doesn't cost me anything. Just another reason I love this little town.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on National Penn Bank, Phoenixville Branch at Phoenixville, PA
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This bank is TERRIBLE to deal with!!!
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by Madhatter, Nov. 17, 2012

I went into my local Palmerton branch & opened an account. I forewarned them that I would be doing disputes with my card. The account was even set up so this could be done. I filed my second dispute for a TV & Blu-ray player that was returned back to the company & they are refusing to do anything about it & are refusing to file the dispute. They are telling me it's my problem to deal with & now I'm out over $3300. In addition the manager at the Palmerton branch is rude & extemely crabby. I told him that there is a chance I may be doing another dispute & he told me that he is closing down my card. I would not recommend doing business with this bank unless you like being treated like crap.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on National Penn Bank, Lehighton Giant Branch at Lehighton, PA
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Courteous, competent staff
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by cccobc, Oct. 12, 2010

My company has done business with National Penn since we incorporated in 1983, when the name was First Service. Every bank employee we've dealt with for a variety of transactions has been courteous and efficient. We highly recommend National Penn and find the new Souderton branch to go above expectations.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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