National Penn Bank, Review

National Penn Bank, Review

Average rating based on 6 reviews
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
5 star:
3
4 star:
0
3 star:
0
2 star:
0
1 star:
3
Terrible Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by AngryMom, Aug. 27, 2014

This bank has the rudest employees on the planet. I had to come in and cash a 25$ check written from this bank for my 12 year old child. I went in the first time and they told me that I needed and account for him to cash it. Even though I had said child and birth certificate. Then I went back a second time after another branch manager told me to go again and tell them it was ok. Not only was the teller rude but when she went to ask the branch manager on duty, he or she never even bothered to come out of the office and talk to me. She just said "No, we can't cash this check". I eventually had bank of america cash it with no problems. NEVER EVER go to this bank, they are horrible and could careless about people. Taught my young son a lot about banks as well. Not only has this bank cashed my sons birthday checks from my father,(he banks with this bank at a different location), for three years they have not been a problem ever. Now all of the sudden they can't be bothered with my little 25$ checks. GREAT service!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on National Penn Bank, Warminster Branch at Warminster, PA
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by MASSATTACK1968 2015-06-20 01:29:13
WoW...this is my bank but my friend lives closer to this bank branch on Rooservelt Blvd & I also had similar problem with not tryna cash a check just my friend wants to sign his $930.00 income tax check over to me this bank branch refused to complete this transaction I eventually called another branch same branch in Philly where I was allowed to reopen my same account after it being closed due to monthly fees & no activity fees...anyway this same branc I speak of handled same transaction the other bank branch refused & I must say I called back to this Mayfair bank branch & the young black lady was really rude no compassion what so ever I still have my account but I never visit that Mayfair bank branch because I never got over the fact they do business differently & no matter what the case may be u just stay professional whenever your on the phone with a customer keepbyour composure under any surcomstances do you ever speak rudely to anyone the way this black young lady spoke to me & Dats just plain & simple point blank !
Always Great
Overall Rating
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Office Environment & Staff
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by Geno56, Feb. 24, 2014

In my years at Robesonia National Penn, they were nothing but helpful and courteous. No corporate-backed banks can give their customers the same feeling of a small-town bank. The office staff at Robesonia National Penn understand their community and try to help it stay vibrant. I can't recommend this branch enough. Plus, unlike the Wells Fargo in town, National Penn offers actual free checking with no strings attached.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on National Penn Bank, Robesonia Branch at Robesonia, PA
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TERRIBLE customer service and they DONT value customer!!
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by BrittTaylor, Jan. 27, 2014

DO NOT waste your time banking with them, overdraft fees are outrageous and unforgiving. The staff is young, unprofessional and TERRIBLE with customer service. You are better off dealing with larger bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on National Penn Bank, New Garden Office Branch at Kennett Square, PA
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Love my bank
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by Lylia, Mar. 09, 2013

I love the ladies that work at the Phoenixville branch. They are delightful to talk to and extremely courteous. Cathy, the manager, is always available for additional consultation and advice. I've been a satisfied customer for about 20 years. Paying my bills online is easy and doesn't cost me anything. Just another reason I love this little town.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on National Penn Bank, Phoenixville Branch at Phoenixville, PA
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This bank is TERRIBLE to deal with!!!
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by Madhatter, Nov. 17, 2012

I went into my local Palmerton branch & opened an account. I forewarned them that I would be doing disputes with my card. The account was even set up so this could be done. I filed my second dispute for a TV & Blu-ray player that was returned back to the company & they are refusing to do anything about it & are refusing to file the dispute. They are telling me it's my problem to deal with & now I'm out over $3300. In addition the manager at the Palmerton branch is rude & extemely crabby. I told him that there is a chance I may be doing another dispute & he told me that he is closing down my card. I would not recommend doing business with this bank unless you like being treated like crap.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on National Penn Bank, Lehighton Giant Branch at Lehighton, PA
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Courteous, competent staff
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by cccobc, Oct. 12, 2010

My company has done business with National Penn since we incorporated in 1983, when the name was First Service. Every bank employee we've dealt with for a variety of transactions has been courteous and efficient. We highly recommend National Penn and find the new Souderton branch to go above expectations.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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