National Penn Bank, Jacksonwald Branch

Name:National Penn Bank, Jacksonwald Branch
Full Service Brick and Mortar Office
Review:6 client reviews
Location:4300 Oley Turnpike Road
Reading, PA 19606

Berks County
 

Phone:610-779-2636
Office Hours:Mon: 09:00 to 16:00
Tue: 09:00 to 16:00
Wed: 09:00 to 16:00
Thu: 09:00 to 17:00
Fri: 09:00 to 18:00
Sat: 09:00 to 12:00
Branch Deposit:$62,836,000
FDIC Cert:#7414
Established:1967-10-02


The Bank

Name:National Penn Bank
Concentration:Commercial Lending Specialization
Established:1874-03-09
FDIC Insurance:1934-01-01
Holden By:National Penn Bancshares, Inc.
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:121, view all, view on map
Website:www.nationalpenn.com
Total Assets:$8,533,641,000
Total Deposits:$6,179,459,000
Total Equity Capital:$1,096,223,000
Total Domestic Office Deposits:$6,179,459,000
Net Income:$23,629,000
Quarterly Net Income:$23,629,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%
 More...


Client Review

6 client reviews of National Penn Bank scored 3 out of 5.

Terrible Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by AngryMom, Aug. 27, 2014

This bank has the rudest employees on the planet. I had to come in and cash a 25$ check written from this bank for my 12 year old child. I went in the first time and they told me that I needed and account for him to cash it. Even though I had said child and birth certificate. Then I went back a second time after another branch manager told me to go again and tell them it was ok. Not only was the teller rude but when she went to ask the branch manager on duty, he or she never even bothered to come out of the office and talk to me. She just said "No, we can't cash this check". I eventually had bank of america cash it with no problems. NEVER EVER go to this bank, they are horrible and could careless about people. Taught my young son a lot about banks as well. Not only has this bank cashed my sons birthday checks from my father,(he banks with this bank at a different location), for three years they have not been a problem ever. Now all of the sudden they can't be bothered with my little 25$ checks. GREAT service!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on National Penn Bank, Warminster Branch at Warminster, PA
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Always Great
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Geno56, Feb. 24, 2014

In my years at Robesonia National Penn, they were nothing but helpful and courteous. No corporate-backed banks can give their customers the same feeling of a small-town bank. The office staff at Robesonia National Penn understand their community and try to help it stay vibrant. I can't recommend this branch enough. Plus, unlike the Wells Fargo in town, National Penn offers actual free checking with no strings attached.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on National Penn Bank, Robesonia Branch at Robesonia, PA
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TERRIBLE customer service and they DONT value customer!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by BrittTaylor, Jan. 27, 2014

DO NOT waste your time banking with them, overdraft fees are outrageous and unforgiving. The staff is young, unprofessional and TERRIBLE with customer service. You are better off dealing with larger bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on National Penn Bank, New Garden Office Branch at Kennett Square, PA
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