Metro Bank, Union Deposit Road Branch

Name:Metro Bank, Union Deposit Road Branch
Full Service Brick and Mortar Office
Review:5 client reviews
Location:3951 Union Deposit Road
Harrisburg, PA 17109

Dauphin County
 

Phone:717-920-8200
Office Hours:Sun: 11:00 to 16:00
Mon: 08:00 to 18:00
Tue: 08:00 to 18:00
Wed: 08:00 to 18:00
Thu: 08:00 to 20:00
Fri: 08:00 to 20:00
Sat: 08:00 to 15:00
Branch Deposit:$41,629,000
FDIC Cert:#26255
Established:2003-06-21


The Bank

Name:Metro Bank
Concentration:Commercial Lending Specialization
Established:1985-06-01
FDIC Insurance:1985-06-01
Holden By:Metro Bancorp, Inc.
Charter Class:commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:33, view all, view on map
Website:www.mymetrobank.com
Total Assets:$2,849,300,000
Total Deposits:$2,205,506,000
Total Equity Capital:$246,273,000
Total Domestic Office Deposits:$2,205,506,000
Net Income:$5,264,000
Quarterly Net Income:$5,264,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%
 More...


Client Review

5 client reviews of Metro Bank scored 2 out of 5.

Assistant manager on a power trip!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by relbok, Aug. 02, 2013

I feel the need to post an experience that my father had in this Metro location today with an ASSISTANT Manager Kristine Cooker not sure if I spelled her name correctly but I really do not care if I didn’t. This woman treated my father like he was a bum off the street. My father keeps a pretty good amount of money in this bank just for the convenience of using the change machine. Today when he came into change some coin he was told by this person whom he never had any interaction with before that he was not allowed to use this machine anymore!!!! The sign says right there in the lobby that you must have a METRO account...... he does....... I think the problem here is that he changes in 50 cent pieces. Now are they saying that If you have an account and you have change you can use it but not if you have 50 cent pieces???? This woman did not smile and was very rude to my father, in the end actually called the police on him when he questioned this un posted policy she simply stated the the decision was already made!!!!! WHERE IS THE NOTIFICATION TO YOUR CUSTOMERS???? Kristine Cooker you should be ashamed….. what a terrible example of customer service. I am sure this is not over and there will be more to it before it is over, I should mention that we did call the 800 number to ask about this so called policy and they said that there should have been no reason what so ever that he couldn't use any machine at any metro bank location and there is no such policy.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Metro Bank, Linglestown Road Branch at Harrisburg, PA
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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Great Bank
Overall Rating
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by BrianA, Jan. 19, 2013

Im very pleased with this bank, Im an ex-BOA customer that left them in an organized CLOSE OUT ACCOUNT DAY, due to BOAs corporate greed, poor customer service, etc. METRO has been the exact opposite, small town feel, courtesy calls to check up on their service. Always friendly. Their hours are a plus,and makes it nice not having to worry what time it is or day it is, and if you can goto your bank.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Metro Bank, Shillington Road Branch at Reading, PA
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DO NOT recommend
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by rhysmom, Aug. 30, 2012

I opened a simple checking account with them about a year ago. I was attracted by their longer business hours and advertising that they would make my paycheck available immediately (I get paper checks, my company doesn't offer direct deposit).
I have had nothing but poor service from them. They put up a nice front but when you actually have a problem, they really don't care.
Among other problems, the icing on the cake recently came when I deposited a check, the teller put the incorrect hold on it and it was deposited in my account when the hold was up. Seeing it was available, I made a few payments.
About half a day later they called me to say they made a mistake and they had to hold the check for another 5 days!
They refused to take any responsibility for the mess, even after speaking to the manager. They acted like children and were very frustrating to deal with. I am closing my account and changing to a credit union, I am done with banks!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Metro Bank, Rohrerstown Road Branch at Lancaster, PA
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