Metro Bank, Lancaster Avenue Branch

Name:Metro Bank, Lancaster Avenue Branch
Full Service Brick and Mortar Office
Review:6 client reviews
Location:606 E. Lancaster Avenue
Reading, PA 19607

Berks County
View Other Branches
 
Phone:610-370-8200
Office Hours:Sun: 11:00 to 16:00
Mon: 07:30 to 20:00
Tue: 07:30 to 20:00
Wed: 07:30 to 20:00
Thu: 07:30 to 20:00
Fri: 07:30 to 20:00
Sat: 07:30 to 18:00
Branch Deposit:$32,882,000
FDIC Cert:#26255
Established:2005-10-22


The Bank

Name:Metro Bank
Concentration:Commercial Lending Specialization
Established:1985-06-01
FDIC Insurance:1985-06-01
Holden By:Metro Bancorp, Inc.
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:33, view all, view on map
Website:www.mymetrobank.com
Total Assets:$2,960,170,000
Total Deposits:$2,333,642,000
Total Equity Capital:$252,588,000
Total Domestic Office Deposits:$2,333,642,000
Net Income:$16,546,000
Quarterly Net Income:$5,881,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%
 More...


Client Review

6 client reviews of Metro Bank scored 1.5 out of 5.

METRO BANK WILL STEAL YOUR MONEY!!!
Overall Rating
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by KARAPALLADINO37, Dec. 29, 2014

MADE DEPOSIT OF $1,000 ON 12/27/14, AS OF 12/29/14 ONLINE BANKING SHOWS PENDING DEPOSIT. CALLED EXETER LOCATION AND STORE TELLER ANSWERS SAYING OH I HAVE BEEN MEANING TO CALL YOU, THEN CONTINUES TO TELL ME HOW MY DEPOSIT OF 1,000.00 IS NOW 700.00.  I AM INCREDIBLY UPSET. I ASK TO SPEAK WITH A MANAGER AT THIS POINT AS, I HAVE NOT RECEIVED ANY PHONE CALL AS IT RELATES TO MY ACCOUNT!!! I WAIT 20 MINS TO SPEAK WITH MELISSA AND THIS WAS A COMPLETE WASTE OF TIME.  SHE OFFERED NO HELP AND SAID SHE COULD NOT DO ANYTHING UNTIL TOMORROW END OF BUSINESS.  WHAT...SOMEONE STOLE MY MONEY...YOU CAN  OFFER NO HELP UNTIL END OF BUSINESS DAY TOMORROW....!  MANAGER MELISSA THEN HANGS UP ON ME.  HOW NICE...WONDERFUL CUSTOMER SVC!! I NOW MOVE ON TO METRO BANK'S 800 CUST. SVC. NO., THIS I ACTUALLY GET SOME KIND OF HELP.  I AM TRANSFERRED TO A KATIE IN SECURITY WHO WILL NEED TO REVIEW TAPES ETC.  HOWEVER, AFTER THE 2 HOUR WAIT AND ANXIETY OF ALL OF THIS...I AM NOW STILL NOT GIVEN MY ENTIRE DEPOSIT! THATS RIGHT FOLKS....THEY STILL NEED MORE TIME.  I HAVE BEEN A GOOD CUSTOMER...PUT A LOT OF MONEY IN THIS ACCOUNT. NOT BEEN A PROBLEM EVER!

WE PROTECT OUT EMPLOYEES WHO STEAL HERE AT METRO...IS THAT YOUR NEW MOTTO??????

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Metro Bank, Exeter Branch at Reading, PA
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Assistant manager on a power trip!!
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by relbok, Aug. 02, 2013

I feel the need to post an experience that my father had in this Metro location today with an ASSISTANT Manager Kristine Cooker not sure if I spelled her name correctly but I really do not care if I didn’t. This woman treated my father like he was a bum off the street. My father keeps a pretty good amount of money in this bank just for the convenience of using the change machine. Today when he came into change some coin he was told by this person whom he never had any interaction with before that he was not allowed to use this machine anymore!!!! The sign says right there in the lobby that you must have a METRO account...... he does....... I think the problem here is that he changes in 50 cent pieces. Now are they saying that If you have an account and you have change you can use it but not if you have 50 cent pieces???? This woman did not smile and was very rude to my father, in the end actually called the police on him when he questioned this un posted policy she simply stated the the decision was already made!!!!! WHERE IS THE NOTIFICATION TO YOUR CUSTOMERS???? Kristine Cooker you should be ashamed….. what a terrible example of customer service. I am sure this is not over and there will be more to it before it is over, I should mention that we did call the 800 number to ask about this so called policy and they said that there should have been no reason what so ever that he couldn't use any machine at any metro bank location and there is no such policy.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Metro Bank, Linglestown Road Branch at Harrisburg, PA
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Great Bank
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by BrianA, Jan. 19, 2013

Im very pleased with this bank, Im an ex-BOA customer that left them in an organized CLOSE OUT ACCOUNT DAY, due to BOAs corporate greed, poor customer service, etc. METRO has been the exact opposite, small town feel, courtesy calls to check up on their service. Always friendly. Their hours are a plus,and makes it nice not having to worry what time it is or day it is, and if you can goto your bank.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Metro Bank, Shillington Road Branch at Reading, PA
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