Metro Bank, Exeter Branch

Name:Metro Bank, Exeter Branch
Full Service Brick and Mortar Office
Review:5 client reviews
Location:5140 Perkiomen Avenue
Reading, PA 19606

Berks County
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Phone:610-685-8610
Office Hours:Sun: 11:00 to 16:00
Mon: 08:30 to 18:00
Tue: 08:30 to 18:00
Wed: 08:30 to 18:00
Thu: 08:00 to 20:00
Fri: 08:00 to 20:00
Sat: 08:30 to 15:00
Branch Deposit:$52,734,000
FDIC Cert:#26255
Established:2003-07-19


The Bank

Name:Metro Bank
Concentration:Commercial Lending Specialization
Established:1985-06-01
FDIC Insurance:1985-06-01
Holden By:Metro Bancorp, Inc.
Charter Class:commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:33, view all, view on map
Website:www.mymetrobank.com
Total Assets:$2,868,409,000
Total Deposits:$2,197,018,000
Total Equity Capital:$254,597,000
Total Domestic Office Deposits:$2,197,018,000
Net Income:$10,665,000
Quarterly Net Income:$5,401,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%
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Client Review

5 client reviews of Metro Bank scored 2 out of 5.

Tremendously Awful
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by metrobankmakesmecry, Jan. 12, 2011

Upon joining the bank, I only used my account for emergencies.  However, I made a change to my accounts and started using it for my direct deposits and nearly all transactions that I needed to make.  Over the past 6 months I have had two very serious issues involving check payments.

They were able to satisfy my issues the first time, after two weeks and a lot of headaches driving the hour and ten minutes to my nearest location.  However, the second time I was not satisfied with the treatment presented to me at my local Exeter, Pa branch.  I was so upset by the woman's discourtesy that I asked her if I should just close my account there and she simply replied, "Yup".  

This infuriated me so much that I was crying by the time I was walking out of the doors.  I immediately called the customer service line and had a person help me to the best of his abilities.  He was not very well educated on their policies and told me he had to call the branch I just spoke with to ask them about my issue.  He placed me on hold to come back to tell me that there was no way that they could help me.  At this point I asked where I could go to talk about the continuous neglect this branch gives to me and my money.

The dear suggested I talk to his supervisor at the call center and it could be documented.  I asked him what the documentation will do, to which he replied, "well they are able to email the branch about it".  I told him this was not good enough and that I needed to speak with a regional manager to make sure my issue is voiced.

He placed me on hold at this point and to come back on and tell me he would attempt to call that person.  Unfortunately (of course), he was not able to contact the regional.  He came back on to tell me he was speaking with a manager and that my information and my formal complaint would be passed along to him and that I would receive a phone call from him.  

I asked the representative at this time if I should expect the phone call that day.  He switched back over to the manager and asked to ensure.  When he came back he assured me that the regional would be contacting me on that very day.

I waited and waited that day with my phone near me at all times.  I never received the call.  I never was giving any recourse by this company to resolve my issues.  I am writing letters to the BBB and continuing on to any other website that will allow me to review the customer service, or lack there of, of Metro Bank.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Metro Bank, Exeter Branch at Reading, PA
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