MB Financial Bank, Review

MB Financial Bank, Review

Average rating based on 5 reviews
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
5 star:
2
4 star:
0
3 star:
1
2 star:
1
1 star:
1
Not as good as it used to be
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by mrsfester, Jul. 06, 2014

I have been banking with MB for over 10 years, on my recent  visit, the customer service rep  was more interested in what was going on with her cell phone than with me walking up to her window to process my transaction.  she did not make much conversation, or did not ask if I wanted a balance, just saying, The staff used to be great 10/15 years ago, this newer staff is not so good.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on MB Financial Bank, Lagrange Branch at La Grange Park, IL
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SATISFIED
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by MrsCommitted, Jan. 31, 2014

There have definitely been improvements made in overall customer service and attitudes of the staff. The new manager is very personable and quick to help out to ensure prompt assistance. He seems to be leading his team in the right direction. It is a pleasure to be a customer at MB Financial, Palatine location.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on MB Financial Bank, Palatine Branch at Palatine, IL
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Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by bijan, Aug. 13, 2013

The employees are great, they are always ready to help you no matter what you need.awsome bank and awsome employees. Specially the one in Northbrook.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on MB Financial Bank, Mount Prospect Branch at Mount Prospect, IL
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MB Darien
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by RACE, Dec. 19, 2012

The tellers are friendly and there is rarely much of a wait.  The manager and supervisory staff do not have much in the way of customer service skills.  They either have very limited ability to meet customer needs due to bank rules or simply don't care.  Overall, other banks are much more service oriented with equal or lower costs.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on MB Financial Bank, Darien Branch at Darien, IL
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Ms
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by sfaby, Jan. 31, 2012

Poor services and fees!   The branch manager is rude and unprofessional.    I opened a account at Chase.   The service is much better.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on MB Financial Bank, Homewood In Walt's Branch at Homewood, IL
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