KeyBank, Poughkeepsie Branch
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38 client reviews
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| Name: | KeyBank |
| Concentration: | Commercial Lending Specialization |
| Established: | 1849-01-01 |
| FDIC Insurance: | 1956-01-16 |
| Holden By: | Keycorp |
| Charter Class: | commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 1060, view all, view on map |
| Website: | http://www.key.com |
| Total Assets: | $87,043,364,000 |
| Total Deposits: | $68,142,568,000 |
| Total Equity Capital: | $9,154,512,000 |
| Total Domestic Office Deposits: | $65,610,144,000 |
| Net Income: | $887,294,000 |
| Quarterly Net Income: | $221,576,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 9% |
| Quarterly Return on Equity: | 10% |
| More... | |
Client Review
38 client reviews of KeyBank scored 2.5 out of 5.
Best Service in Key Bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Mikethefrenchman, May. 22, 2013
I have been banking at the Key Bank in Massena NY for years now. I can't believe how the atmosphere has improved so drastically in 2013. The service is amazing. I had a problem with a check I cashed and the lady at the desk went above and beyond to explain what happened and what she could do to help me. She also told me that I should be getting free checks since my employer is part of a special program at Key Bank.
Then she made some sort of notation on my account and in a couple weeks, I had my free checks come in the mail.
I was also introduced to the new Manager and other staff members.
They are all very friendly and make me feel special. I actually look forward to going to the bank! I wish more business's were like this!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Massena Branch at Massena, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Mikethefrenchman, May. 22, 2013
I have been banking at the Key Bank in Massena NY for years now. I can't believe how the atmosphere has improved so drastically in 2013. The service is amazing. I had a problem with a check I cashed and the lady at the desk went above and beyond to explain what happened and what she could do to help me. She also told me that I should be getting free checks since my employer is part of a special program at Key Bank.
Then she made some sort of notation on my account and in a couple weeks, I had my free checks come in the mail.
I was also introduced to the new Manager and other staff members.
They are all very friendly and make me feel special. I actually look forward to going to the bank! I wish more business's were like this!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Massena Branch at Massena, NY
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Key Bank Mount Read Office
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by MickiMouse2, Apr. 29, 2013
Ok. This has to be the worse bank ever! The manager there is a house! She is so miserable and doesn't care about customers! The customer serive is horrible! Hmmm I wonder why? Maybe because the manager has a poor attitude and is always miserable? I am going to be closing my account at this office. Horrible place to bank!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Mt. Read Branch at Rochester, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby MickiMouse2, Apr. 29, 2013
Ok. This has to be the worse bank ever! The manager there is a house! She is so miserable and doesn't care about customers! The customer serive is horrible! Hmmm I wonder why? Maybe because the manager has a poor attitude and is always miserable? I am going to be closing my account at this office. Horrible place to bank!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Mt. Read Branch at Rochester, NY
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Will never invest one red cent with this bank ever again!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by AfitzpAtrick, Apr. 19, 2013
I opened a new account with "Jenny" at the Franklin Indiana branch! It took 6 weeks for them to get my debit card to me! I left several messages with Jenny the branch manager! After 3 weeks with no response I went in to close the accounts & get my money! I asked why she hadn't returned my calls @ she told me her phone was broke!! Then she charged me 25 dollars per account to close them!!! Terrible customer service, rude branch manager, and apparently their phones don't work correctly!!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Northwood Plaza at Franklin, IN
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby AfitzpAtrick, Apr. 19, 2013
I opened a new account with "Jenny" at the Franklin Indiana branch! It took 6 weeks for them to get my debit card to me! I left several messages with Jenny the branch manager! After 3 weeks with no response I went in to close the accounts & get my money! I asked why she hadn't returned my calls @ she told me her phone was broke!! Then she charged me 25 dollars per account to close them!!! Terrible customer service, rude branch manager, and apparently their phones don't work correctly!!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Northwood Plaza at Franklin, IN
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