KeyBank, Hyde Park Square Branch

Best Service in Key Bank
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by Mikethefrenchman, May. 22, 2013

I have been banking at the Key Bank in Massena NY for years now.  I can't believe how the atmosphere has improved so drastically in 2013.   The service is amazing.  I had a problem with a check I cashed and the lady at the desk went above and beyond to explain what happened and what she could do to help me.  She also told me that I should be getting free checks since my employer is part of a special program at Key Bank.
Then she made some sort of notation on my account and in a couple weeks, I had my free checks come in the mail.
I was also introduced to the new Manager and other staff members.
They are all very friendly and make me feel special.  I actually look forward to going to the bank!  I wish more business's were like this!


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Massena Branch at Massena, NY
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Key Bank Mount Read Office
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by MickiMouse2, Apr. 29, 2013

Ok. This has to be the worse bank ever! The manager there is a house! She is so miserable and doesn't care about customers! The customer serive is horrible! Hmmm I wonder why? Maybe because the manager has a poor attitude and is always miserable? I am going to be closing my account at this office. Horrible place to bank!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Mt. Read Branch at Rochester, NY
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Will never invest one red cent with this bank ever again!
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by AfitzpAtrick, Apr. 19, 2013

I opened a new account with "Jenny" at the Franklin Indiana branch! It took 6 weeks for them to get my debit card to me! I left several messages with Jenny the branch manager! After 3 weeks with no response I went in to close the accounts & get my money! I asked why she hadn't returned my calls @ she told me her phone was broke!! Then she charged me 25 dollars per account to close them!!! Terrible customer service, rude branch manager, and apparently their phones don't work correctly!!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Northwood Plaza at Franklin, IN
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