KeyBank, Gouverneur Branch

Name:KeyBank, Gouverneur Branch
Full Service Brick and Mortar Office
Review:57 client reviews
Location:62 Church Street
Gouverneur, NY 13642

St. Lawrence County
 

Phone:315-287-3300
Office Hours:Mon: 09:00 to 15:00
Tue: 09:00 to 15:00
Wed: 09:00 to 16:00
Thu: 09:00 to 16:00
Fri: 09:00 to 17:00
FDIC Cert:#17534
Established:1934-01-01


The Bank

Name:KeyBank
Concentration:Commercial Lending Specialization
Established:1849-01-01
FDIC Insurance:1956-01-16
Holden By:Keycorp
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1067, view all, view on map
Website:www.key.com
Total Assets:$88,164,989,000
Total Deposits:$69,707,572,000
Total Equity Capital:$9,565,848,000
Total Domestic Office Deposits:$69,097,043,000
Net Income:$228,379,000
Quarterly Net Income:$228,379,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:10%
Quarterly Return on Equity:10%
 More...


Client Review

57 client reviews of KeyBank scored 2 out of 5.

Holmn Road key bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by workingstiff, Jul. 16, 2014

I don't understand the previous reviews. I switched from BAC down the road for SO MANY reasons, all of which have been solved by changing to Key. I don't get dinged with a fee every time I turn around, they don't keep trying to train me to be more digital, they are responsive, super friendly, and fast. I love my new bank.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on KeyBank, Holman Branch at Seattle, WA
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F-KEY BANK
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by JackBenimble, Jun. 12, 2014

Lured in by the "Free $200.00" gift to open a checking account...  I have a business Checking account at another bank and asked that I direct deposit myself $$ to qualify for the "Free $200.00".  They wouldn't allow this for unspecified reasons.  

OK...  kept the checking account anyway,  but after 6 months was very unsatisfied with the online results, and customer service as a whole.

For instance I came in to get a notary, it was early morning and the bank was very slow..  The bank manager, noticed me waiting and I even poked my head in her office and said I just need a quick notary!!!  She blew me off and continued with her PERSONAL phone call.  The teller who was not a notary told me she crashed in the parking lot that morning and was on the phone with her insurance adjuster.  Well half hour later she still was on the phone, I left with no notary.

Another instance that was the straw that broke this camels back was this week when I was told on the phone I would receive a refund for a BS charge they accidently put on my account.  2 weeks later I called back and was told this was incorrect and even the reference number and assurance I would be credited were incorrect info and that I would get half of my charge back but that was it.  I was told this after half hour on hold and in broken English that I could barely comprehend.

At that point I peeled out of my driveway, headed down to the closest branch and withdrew my money.


* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on KeyBank, Leetsdale Branch at Denver, CO
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Kelly
Overall Rating
Office Environment & Staff
by KellyM, May. 07, 2014

Worst branch to deal with ! RUDE branch manager and unethical and racial remarks Made to customers!Am sure this will soon be the branch KEY will close as this is their WORST branch ever !!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Lone Tree Keycenter Branch at Lone Tree, CO
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All Reviews...

Community Bank, Gouverneur Branch
Full Service Brick and Mortar Office
100 East Main Street
Gouverneur, NY 13642
Gouverneur Savings and Loan Association, Gouverneur Savings And Loan Associat
Full Service Brick and Mortar Office
42 Church Street
Gouverneur, NY 13642