KeyBank, Gouverneur Branch

Name:KeyBank, Gouverneur Branch
Full Service Brick and Mortar Office
Review:53 client reviews
Location:62 Church Street
Gouverneur, NY 13642

St. Lawrence County
 
Phone:315-287-3300
Office Hours:Mon: 09:00 to 15:00
Tue: 09:00 to 15:00
Wed: 09:00 to 16:00
Thu: 09:00 to 16:00
Fri: 09:00 to 17:00
FDIC Cert:#17534
Established:1934-01-01


The Bank

Name:KeyBank
Concentration:Commercial Lending Specialization
Established:1849-01-01
FDIC Insurance:1956-01-16
Holden By:Keycorp
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1067, view all, view on map
Website:www.key.com
Total Assets:$90,439,767,000
Total Deposits:$71,852,703,000
Total Equity Capital:$9,310,447,000
Total Domestic Office Deposits:$71,292,474,000
Net Income:$1,095,072,000
Quarterly Net Income:$374,617,000
Return on Assets:1%
Quarterly Return on Assets:2%
Return on Equity:12%
Quarterly Return on Equity:16%
 More...


Client Review

53 client reviews of KeyBank scored 2 out of 5.

Very poor banking practices!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by akbruce, Apr. 23, 2014

I had a key bank account, as I was doing business in Alaska and another state, and it was the only bank common to both states. At a certain point I noticed a $5 monthly service charge being deducted from my (savings) account. When I questioned it, I was told that if I didn't conduct at least 5 transactions a month, the service charge is added. When I questioned THAT, I was told they want people to use the bank more. Can you say 'extortion'? Then they told me to avoid the charge I could also switch to a different type account, which required me to maintain a $10,000 balance. Yeah, sure I will. I immediately made different arrangements for my needs, and returned to close the account. The teller was a bit rude, and she practically demanded to know why I was unhappy with the bank. I explained it was unacceptable and just rotten business practice that the bank was charging ME $5 a month for the 'privilege' of letting them have access to several thousand dollars of my own money at any given time. My average balance had been about $6,000 dollars all year.
Absolute WORST BANK EVER.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on KeyBank, Colony Branch at Palmer, AK
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WORST CUSTOMER SERVICE EVER!!!!!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Bimi, Mar. 19, 2014

This branch has the worst customer service. The team and management are so unprofessional and rude. I will not recommend this bank to anyone ever!!!!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Factoria Keycenter Branch at Bellevue, WA
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Nancy Dehut
Overall Rating
by tryciasmith, Jan. 17, 2014

Once again Nancy Dehut has shown me why I bank at the Battlecreek branch.  The personal service, the caring attitude, the "What can I do to help?" perspective... these are all reasons for me that makes Key Bank my bank.  Thanks Nancy!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Battle Creek Branch at Salem, OR
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All Reviews...

Community Bank, Gouverneur Branch
Full Service Brick and Mortar Office
100 East Main Street
Gouverneur, NY 13642
Gouverneur Savings and Loan Association, Gouverneur Savings And Loan Associat
Full Service Brick and Mortar Office
42 Church Street
Gouverneur, NY 13642