JPMorgan Chase Bank, Willow Bend Banking Center Branch

Name:JPMorgan Chase Bank, Willow Bend Banking Center Branch
Full Service Brick and Mortar Office
Review:484 client reviews
Location:6201 West Park Boulevard
Plano, TX 75093

Collin County
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Phone:972-403-7860
Office Hours:Mon: 9:00-6:00
Tue: 9:00-6:00
Wed: 9:00-6:00
Thu: 9:00-6:00
Fri: 9:00-6:00
Sat: 9:00-2:00
FDIC Cert:#628
Established:2004-12-07


The Bank

Name:JPMorgan Chase Bank
Concentration:International Specialization
Established:1824-01-01
FDIC Insurance:1934-01-01
Holden By:Jpmorgan Chase & Co.
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:5287, view all, view on map
Website:www.jpmorganchase.com
Total Assets:$2,140,778,000,000
Total Deposits:$1,534,907,000,000
Total Equity Capital:$211,685,000,000
Total Domestic Office Deposits:$1,271,886,000,000
Net Income:$18,930,000,000
Quarterly Net Income:$3,161,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:6%
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Client Review

484 client reviews of JPMorgan Chase Bank scored 2.5 out of 5.

Not Happy !!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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Other Services
by good, Sep. 09, 2016

Every time I go there I swear I will not go back . A simple cash deposit a small one shouldn't take 20 mins . They only have 1 girl there every morning not sure how long today was already  10:00am still only her , to take care of all outside and inside . The first time it happened I thought some one is out today so no worries . But then every time I went it took 15-20 mins this is early morning. So today I had 3 cash deposits I was there 20 ins .finally a guy in a suit walked up to the window and said sorry about your wait few people a head of you ??? When I got there was only 1 other person there so no there was not a few a head of me ?? I told him they need to get her some help that every time I come there its like this , Its not the girls fault even thought she wasn't taking us in order ... but the bank should hire more help !!! His suggestion was for me to use the night deposit ...really no hire more help and take care of your customers !!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Willow Bend Banking Center Branch at Plano, TX
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by nub5555 2016-09-15 13:32:25
TERRIBLE CUSTOMER SERVICE !!!!!!!!!!
I have to say I had one of the worst customer service experience ever at this branch. I went in to open three new accounts, and requested they honor their current promotion for a $200 and $300 reward for opening a checking and savings account.  I was then informed that you have to bring the coupon with you....even though this promotion is blasted all over the internet and is sent to "resident" at addresses all over the area ..... I said I would pull it up electronically and was told they didn't have WIFI... with that I gathered up the checks I was going to deposit (a tidy sum)...and started to leave.. and said I guess I wouldn't be opening the accounts...with that the man at the desk smugly replied - OK then...Have a good day.   Guess they really don't want new accounts although their promo is strongly suggestive that they need to raise capital.... I will really have to think twice about even going to a different location if this is the way Chase treats their customers and prospective customers.    Wish I had read the other reviews about their lousy attitude before I wasted my time going in there.
by marymaryme 2016-10-13 13:27:26
Having been a good customer at this location of Chase bank -  even when it was before other banks: Home Savings, Washington Mutual, etc. for over 30 years, a dreadful experience has suddenly expulsed me, a good customer  --

 This occurred when a 'financial adviser' at Westwood branch intervened - when was opening up a big savings account and not all conditions were honestly disclosed. The teller was either uninformed or "forgot" to mention all conditions to the new  acct, & she insisted on excessive & unneeded personal information -  

So  when customer became upset and described what was happening wrong, the male "V.P." suddenly came to teller's protection  --and proceeded to  humiliate this customer by playing -mind-word-games. When the teller problems and his response were described back to him, he said 3x "you do not ever have to come to this branch again !" .

His dominant, assumed authoritative behavior was totally offensive and inappropriate, as no bad,offensive words or curse words were ever stated by customer.   

This V.P. man continued to 'play' games when his ejecting-customer statement was  questioningly repeated back to him, so he then continued humiliating by saying "do you want me to put it in writing ?" and customer said "yes" assuming he meant that, so then he said "and put my signature on it ?" and customer again agreed "yes"  - only to find he was making fun/ having a joke on back of customer, humiliating more and worse.

This totally offensive and rude behavior on part of any bank employees at this branch was totally uncalled for and inappropriate, especially to the actual situation that occurred, from customer telling teller what was wrong == the essential non-disclosure, & pressure for unnecessary personal information demanded.

The rejecting, ejecting, sending away of a long-time-good-customer was extraordinarily Poor Business Practice and even unethical.

The Westwood Chamber of Commerce has been informed -- as was the central Chase bank executive offices in Texas, and local branch manager [who had always been very courteous and attentive]. That such bad behavior could occur and be allowed [or may be unknown to management ? ] needs to be exposed so other customers do not experience anything like this ever.  

The only preventive to bad behavior of any business is to expose wrong doings and hold any company and brand accountable to being responsible and respectful. This offensive, insulting event did happen now - at Chase bank on Westwood Blvd.
Pretty woman?!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Chaserude, Oct. 29, 2012

This just about staff.  I work for a small company and brought in a $250K deposit.  I am not on the bank account, but make deposits regularly.  I also regularly need lien releases notarized for our business.  We just moved most $$ from BOA to Chase so I don't have a notary relationship with Chase.  I took  a large deposit along with a lien release to be notarized and provided my ID, business card, etc.  They grabbed my deposit while I talked to the notary. He asked if I was on the acct and I said no, but I am making a large deposit for our company.  His comment "what are you trying to bribe me?"  then he took my ID, left came back and said "I can't notarize your lien release.  You are not on the account.  I can't even verify that the document you have is even valid."  Umm.  Is that a notary's job?  Was I supposed to bring in all of my supporting documentation?  Ummm, no.  So they took the deposit but I wasn't worthy of a notary.  And, I had the opp to take the money to BOA (our alternate account).  I won't go back again and will report it to the owners.


* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Willow Bend Banking Center Branch at Plano, TX
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