JPMorgan Chase Bank, West Orange - Essex Green Branch

Name:JPMorgan Chase Bank, West Orange - Essex Green Branch
Full Service Brick and Mortar Office
Review:426 client reviews
Location:495 Prospect Avenue
West Orange, NJ 07052

Essex County
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Phone:973-325-2091
Office Hours:Mon: 8:30-6:00
Tue: 8:30-6:00
Wed: 8:30-6:00
Thu: 8:30-6:00
Fri: 8:30-6:00
Sat: 9:00-3:00
Branch Deposit:$15,394,000
FDIC Cert:#628
Established:2005-09-19


The Bank

Name:JPMorgan Chase Bank
Concentration:International Specialization
Established:1824-01-01
FDIC Insurance:1934-01-01
Holden By:Jpmorgan Chase & Co.
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:5709, view all, view on map
Website:http://www.jpmorganchase.com
Total Assets:$2,002,047,000,000
Total Deposits:$1,368,272,000,000
Total Equity Capital:$179,560,000,000
Total Domestic Office Deposits:$1,032,549,000,000
Net Income:$8,122,000,000
Quarterly Net Income:$4,865,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:11%
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Client Review

426 client reviews of JPMorgan Chase Bank scored 2.5 out of 5.

Grants Pass Fred Meyer Branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by totallyfedupcustomer, Nov. 19, 2014

Well, another change of faces in the branch. Not at all happy with the new management. I have been with "Chase" aka Washington Mutual aka Great Western aka Home Savings for decades and I think I'm just about done with the abuse. Being told "I" can't make a deposit in my wife's account because there is sometimes cash involved is a joke. Especially after waiting up to an hour in line because there is usually only ONE TELLER. We have several accounts and Im so annoyed after meeting "this weeks branch Manager" I'm ready to pull EVERY cent and go to a REAL BANK that actually appreciates the fact that we have put up with all their poor service and conflicting stories and excuses.. Yes, today I feel I was insulted for the last time. If they could bring back the last Branch manager, I would consider staying, but right now, this has to be one of the worst banks I have ever dealt with! Might I suggest, with all the money Chase saves by not paying any interest, HIRE a few more TELLERS! Any wait longer than 10 minutes is totally unacceptable, but having the average wait being 45 minutes to one hour is just wrong! Lastly, Ms Manager. When you "suggest" if I don't like waiting in line, that I use your so called online deposit service, kindly OFFER some info about it! An apology surely would be nice, but I doubt I'll get one..

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Grants Pass Branch at Grants Pass, OR
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FAKE $100 BILLS
Overall Rating
by JenCg, Nov. 05, 2014

#Chase #Doral Isles #10795 Nw 58th St Miami, FL 33178#giving out #fake bills. My parents received the money from the #teller to pay some bills.  They went to deposit the #money in other bank account to pay and learned of the #fake bills.  #Chase branch refuses to return their money, stating they had the #fake bills...Really?!  A #police report was filled, yet Chase refuses to be #accountable for their #mistake.  No response from your #branch or corporate.  It is outrageous and unacceptable the lack of #ethics.

* this review was made on JPMorgan Chase Bank, Doral Isles Branch at Miami, FL
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Mr. Jones
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by MrJones, Nov. 05, 2014

I went to the drive thru with a deposit, one car in both lanes ahead of me, after approx. 10 min. and no movement I parked and went inside the branch to make my deposit. After waiting in line I completed my transaction and when leaving noticed the same car still in the drive thru. Bottom line is they have no dedicated teller for the drive thru banking. The teller's primary duty is to walk in business customers. Also due to the large amount of money we have on deposit, we have a personal banker at Chase, who called the next day and left a message @ 4:53 pm. I returned the call 7 minutes later and was informed he was with a customer, at which time I asked that he return my call, to date I've not heard back from him. Today I visited the branch and spoke with Michael ,the branch manager, about why we are looking for a new bank.... He was totally unconcerned. So much for Chase.


* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Beardsley And 83rd Ave Branch at Peoria, AZ
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