JPMorgan Chase Bank, Lavalette Branch

Name:JPMorgan Chase Bank, Lavalette Branch
Full Service Brick and Mortar Office
Review:448 client reviews
Location:4545 Fifth Street Road
Huntington, WV 25701

Wayne County
View Other Branches
 
Phone:304-529-7483
Office Hours:Mon: 9:00-5:00
Tue: 9:00-5:00
Wed: 9:00-5:00
Thu: 9:00-5:00
Fri: 9:00-6:00
Sat: 9:00-12:00
Branch Deposit:$18,665,000
FDIC Cert:#628
Established:1993-02-16


The Bank

Name:JPMorgan Chase Bank
Concentration:International Specialization
Established:1824-01-01
FDIC Insurance:1934-01-01
Holden By:Jpmorgan Chase & Co.
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:5695, view all, view on map
Website:http://www.jpmorganchase.com
Total Assets:$2,074,952,000,000
Total Deposits:$1,439,404,000,000
Total Equity Capital:$185,954,000,000
Total Domestic Office Deposits:$1,114,179,000,000
Net Income:$14,778,000,000
Quarterly Net Income:$3,325,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:7%
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Client Review

448 client reviews of JPMorgan Chase Bank scored 2.5 out of 5.

Past Branch Manager - Teresa Lambert
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by James57, Jun. 28, 2015

Thank you for moving Teresa Lambert the past branch manager from this banking location. As a customer her appearance is utterly sloppy and every time I come to this location she was outside on the side of the building smoking cigarettes. This branch was headed down hill from the moment she arrived. It is my understanding she has now been moved to your west broad location, granted the branch serves a lower financial demographic she still needs to be removed as a manger due to her poor skill set.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, German Village Branch at Columbus, OH
1 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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Auful ignorance
Overall Rating
Office Environment & Staff
Waiting Time
by Irina, Jun. 25, 2015

I came into the branch at about 4PM, there was no waiting line. No customers were at the teller windows. All I needed was to notarize my signature on a letter. I was told that it is only done by appointment, the person speaking with me sai that she dies notary, but she can't do it now, she was available but clearly wanted to leave for the day. I know that this type of notarization would only require my ID and 5 min of her time. I explained my urgency and the need to have it done today, since the person is leaving the country he next morning, but she still insisted that it's by appointment only. I asked if anyone else was available, she said another banker will be available in 45 min, I asked if I could wait or come back then, but she still said NO. And then! she suggested to drive to Sheridan Office and try them!!!! What?!  So is this appointment policy only invented by this branch? I was forced to leave and go to a different bank where they kindly did their job in 3 min and thanked me for coming in. I did have to pay 5$ for services since that was not the bank I am a client of. I am planning to close my accounts at chase and go to a different bank. I don't care how wide you smile at me while you are denying me services and being lazy to do your job. Extremely disappointing experience, perhaps I wasn't dressed nice, but I'll make sure a wear a business outfit when I come back to complain in person. Auful customer service  

* this reviewer has be with this bank for >10 years
* this review was made on JPMorgan Chase Bank, Arvada Plaza Branch at Arvada, CO
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Excellent Service!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Ess709, Jun. 01, 2015

I have been banking with Chase for a number of years and by far they have been the BEST in service!  I deal with Syad Hauck and Simi Gulati who both are OUTSTANDING and a huge asset to Chase!  I have a few accounts at Chase and they are extremely attentive to my banking needs at just about any time. Simi actually had texted me in reference to a business matter on the weekend.  If that isn't dedication that is lacking in other institutions, I don't know what is!  To both Syad and Simi a BIG thank you!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Third Avenue & 51st Street Branch at New York, NY
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