JPMorgan Chase Bank, Allen East Banking Center Branch

Name:JPMorgan Chase Bank, Allen East Banking Center Branch
Full Service Brick and Mortar Office
Review:472 client reviews
Location:819 South Allen Heights Drive
Allen, TX 75002

Collin County
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Office Hours:Mon: 9:00-6:00
Tue: 9:00-6:00
Wed: 9:00-6:00
Thu: 9:00-6:00
Fri: 9:00-6:00
Sat: 9:00-2:00
Branch Deposit:$60,034,000
FDIC Cert:#628

The Bank

Name:JPMorgan Chase Bank
Concentration:International Specialization
FDIC Insurance:1934-01-01
Holden By:Jpmorgan Chase & Co.
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:5439, view all, view on map
Total Assets:$2,051,004,000,000
Total Deposits:$1,407,716,000,000
Total Equity Capital:$200,716,000,000
Total Domestic Office Deposits:$1,155,185,000,000
Net Income:$8,994,000,000
Quarterly Net Income:$4,798,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:10%

Client Review

472 client reviews of JPMorgan Chase Bank scored 2.5 out of 5.

Not Happy !!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by good, Sep. 09, 2016

Every time I go there I swear I will not go back . A simple cash deposit a small one shouldn't take 20 mins . They only have 1 girl there every morning not sure how long today was already  10:00am still only her , to take care of all outside and inside . The first time it happened I thought some one is out today so no worries . But then every time I went it took 15-20 mins this is early morning. So today I had 3 cash deposits I was there 20 ins .finally a guy in a suit walked up to the window and said sorry about your wait few people a head of you ??? When I got there was only 1 other person there so no there was not a few a head of me ?? I told him they need to get her some help that every time I come there its like this , Its not the girls fault even thought she wasn't taking us in order ... but the bank should hire more help !!! His suggestion was for me to use the night deposit ...really no hire more help and take care of your customers !!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Willow Bend Banking Center Branch at Plano, TX
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by nub5555 2016-09-15 13:32:25
I have to say I had one of the worst customer service experience ever at this branch. I went in to open three new accounts, and requested they honor their current promotion for a $200 and $300 reward for opening a checking and savings account.  I was then informed that you have to bring the coupon with you....even though this promotion is blasted all over the internet and is sent to "resident" at addresses all over the area ..... I said I would pull it up electronically and was told they didn't have WIFI... with that I gathered up the checks I was going to deposit (a tidy sum)...and started to leave.. and said I guess I wouldn't be opening the accounts...with that the man at the desk smugly replied - OK then...Have a good day.   Guess they really don't want new accounts although their promo is strongly suggestive that they need to raise capital.... I will really have to think twice about even going to a different location if this is the way Chase treats their customers and prospective customers.    Wish I had read the other reviews about their lousy attitude before I wasted my time going in there.
by marymaryme 2016-10-13 13:27:26
Having been a good customer at this location of Chase bank -  even when it was before other banks: Home Savings, Washington Mutual, etc. for over 30 years, a dreadful experience has suddenly expulsed me, a good customer  --

 This occurred when a 'financial adviser' at Westwood branch intervened - when was opening up a big savings account and not all conditions were honestly disclosed. The teller was either uninformed or "forgot" to mention all conditions to the new  acct, & she insisted on excessive & unneeded personal information -  

So  when customer became upset and described what was happening wrong, the male "V.P." suddenly came to teller's protection  --and proceeded to  humiliate this customer by playing -mind-word-games. When the teller problems and his response were described back to him, he said 3x "you do not ever have to come to this branch again !" .

His dominant, assumed authoritative behavior was totally offensive and inappropriate, as no bad,offensive words or curse words were ever stated by customer.   

This V.P. man continued to 'play' games when his ejecting-customer statement was  questioningly repeated back to him, so he then continued humiliating by saying "do you want me to put it in writing ?" and customer said "yes" assuming he meant that, so then he said "and put my signature on it ?" and customer again agreed "yes"  - only to find he was making fun/ having a joke on back of customer, humiliating more and worse.

This totally offensive and rude behavior on part of any bank employees at this branch was totally uncalled for and inappropriate, especially to the actual situation that occurred, from customer telling teller what was wrong == the essential non-disclosure, & pressure for unnecessary personal information demanded.

The rejecting, ejecting, sending away of a long-time-good-customer was extraordinarily Poor Business Practice and even unethical.

The Westwood Chamber of Commerce has been informed -- as was the central Chase bank executive offices in Texas, and local branch manager [who had always been very courteous and attentive]. That such bad behavior could occur and be allowed [or may be unknown to management ? ] needs to be exposed so other customers do not experience anything like this ever.  

The only preventive to bad behavior of any business is to expose wrong doings and hold any company and brand accountable to being responsible and respectful. This offensive, insulting event did happen now - at Chase bank on Westwood Blvd.
Customer Svc is getting worse
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by NotHappywithChase, Aug. 19, 2016

I've been a Chase customer at Main St. in Peekskill, NY for over 25 years. In the past 6 months, service at this branch has gone seriously downhill. Coincidentally, most (if not all) of the previous staff have also been transferred in the past 6 months. On several recent visits, the ATM was not functional -- unacceptable! Yesterday, I went to have a document notarized and was told they don't have a Notary at the branch! What kind of major bank doesn't have a Notary available?  And this is a free service that Chase prides themselves on!  I'm now looking at other banks in the area where the customers are valued and treated properly.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Peekskill Branch at Peekskill, NY
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Just ask for Venessa!
Overall Rating
by LeeVin100, Jun. 30, 2016

I think CHASE may have finally read some of these reviews because they have a new person (Venessa) that was just transferred in.  She's not the manager, but she should be.  Don't even bother talking to Julio or Ivan (I don't think they're going to be there much longer anyway).  Just ask for Venessa, she knows how to get things done.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Sylmar Branch at Sylmar, CA
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by Customer21 2016-08-03 16:07:54
Meet the new manager, Dorces.  You will never deal with branch again.
Another employee, Angela - give whole pie of cheese pizza, but don't ask for help.
Shame on you Chase!
by Customer21 2016-08-08 15:53:23
I have been banking with them for almost 25 years, nothing but great service.  
But now the new manager Dorces doesn't seem to care about the customers.  Her assistant Angela informed me that morale in the branch is so low, nobody wants to work there any more.
by Mrskimjohnson 2016-08-15 12:24:20
I went to Chase on 518 & 288 between the hours of 9-10:30 to get my daughter payroll check cashed, and they did this, upon leaving went to Walmart right next door to do a little shopping checked out and gave the cashier our money was told the twenty we gave her wasn't real, we could have went to jail behind chase given out fake twenties. We got banned from Walmart because of this, we paid with another twenty from the enveople we received from Chase.By this time chase was closed, so we had to waot until Monday today to talk to a manage, she in turn told us that its no way the bank gave out this twenty, and it did. I very unset with the manager on how she hold this, I feel it was because Im a African American and not her skin tone that it would have been hand k ed differently. We pay taxes like anyone else do, now Im banned from entering Walmart again and I live right behind walmart in the subdivision.

All Reviews...

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