HSBC Bank USA, Washington Dc Branch

Name:HSBC Bank USA, Washington Dc Branch
Full Service Brick and Mortar Office
Review:65 client reviews
Location:1130 Connecticut Avenue N W
Washington, DC 20036

District Of Columbia County
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Phone:202-496-8740
Office Hours:Mon: 08:30 to 16:00
Tue: 08:30 to 16:00
Wed: 08:30 to 16:30
Thu: 08:30 to 16:30
Fri: 08:30 to 17:30
Branch Deposit:$2,728,648,000
FDIC Cert:#57890
Established:2004-10-01


The Bank

Name:HSBC Bank USA
Concentration:All Other Specialization > 1 Billion
Established:2004-07-01
FDIC Insurance:2004-07-01
Holden By:Hsbc Holdings Plc
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:239, view all, view on map
Website:www.banking.us.hsbc.com
Total Assets:$174,566,273,000
Total Deposits:$128,695,282,000
Total Equity Capital:$18,852,151,000
Total Domestic Office Deposits:$111,128,573,000
Net Income:$380,285,000
Quarterly Net Income:$242,329,000
Quarterly Return on Assets:1%
Return on Equity:4%
Quarterly Return on Equity:5%
 More...


Client Review

65 client reviews of HSBC Bank USA scored 1.5 out of 5.

Rude and improperly trained teller (GRAMERCY OFFICE, NY)
Overall Rating
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by smarth20, Oct. 24, 2014

I visited the Gramercy Office HSBC(302 3rd ave) branch in NY. I needed to make a withdrawal from my savings(for an amount less than $1,000). To prevent having large amount of twenty dollar bills I proceeded to the teller line. I made my withdrawal request and the teller proceeded to count out the bills only to find that she didn't have enough 100 dollar bills. I told her it was OK to provide the remainder in 50 dollar bills. She then put back all the 100 dollar bills and started to give me all 50 dollar bills. I explained to her I would prefer to take the quantity of 100 dollar bill she had and the 50 dollar bills only to make up the remainder. She snapped at me and then asked me "Well then how am I supposed to have 100 dollar bills for other customers? The other tellers are on break." She then further ridicule me for not using the ATM machine.
It is appalling to see such poor customer service and rude behavior. It was unjustified behavior to a customer making such a simple request.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, Gramercy Branch at New York, NY
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HSBC in Morristown
Overall Rating
Interest Rate and Cost
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by Catc, Sep. 25, 2014

I had a HSBC account in HK and have faith in their services. So I opened a Premier Account with the HSBC US in Morristown. But the Morristown branch service is not even half of the HSBC in HK. I went to the branch trying to deposit a foreign currency draft to the account, they told me it will take 45 days to proceed. I find it ridiculous for such a long time to proceed, but I had no other options. However, 25 days later, they called me and said that I forgot to sign on bank of the draft so they cannot proceed... Aren't they suppose to instruct me where to sign at the moment I deposit the draft at the branch. I then went to branch again to sign. They did not apologize, and gave me a look as if I created troubles to them. The worst part is , they tell me there will be a delay to the fund... First, they were suppose to instruct me where to sign. Second, how can they realizd it 25 days later?!! Third, they did not have a sense of guilt. Are they even trained to serve clients?!
Another bad experience is I deposit a US currency check, I would assume it will be much faster because it is same currency. The clerk told me that she doesn't how long would it takes to present the check... what an answer, if she doesn't know, then who knows?!! After a few conversation, she told me maximum is 5 days for the fund available... 5 DAYS to deposit a USD check... This is non sense... I then ask would it be faster with the ATM machine, she told me yes, but she doesn't know how many days either...
Seriously, I rarely see clients going into the branch. And everytime I go, the staffs in the counters just sit there doing nothing. I don't understand why would it take so long to proceed the checks... I believe HSBC US definiely need some training from the HSBC HK. They need to learn how to serve their clients, and what is call service!! I will open another account in another bank, their service is unacceptable.
 

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, Morristown Branch at Morristown, NJ
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Absolutely a horrible bank. They need to get some customer service training
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by sam77, Jul. 04, 2014

Horrible customer service.  Do yourself a favor and avoid this bank.  I used to bank with them when they were on main street in centerport but moved to the huntington village location.  I continued to bank with them but everytime I go there they would never meet my expectations in customer service or even ability to assist in a timely manner to manage my account.  I went there to process a simple transaction today, I was greeted by Romeo (who turned out to be a crook) could not process my request stating silly company policies and wouldn't allow me to talk to anyone else regarding my request and sent me on my way.  This guy is a real jerk and should be fired from his post.  Or maybe he should be there representing this stupid bank since he's as customer service oriented as the bank he works for.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, Huntington Village Branch at Huntington, NY
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