HSBC Bank USA, Staten Island Branch

Name:HSBC Bank USA, Staten Island Branch
Full Service Brick and Mortar Office
Review:76 client reviews
Location:280 Marsh Avenue
Staten Island, NY 10314

Richmond County
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Branch Deposit:$125,263,000
FDIC Cert:#57890
Established:1971-10-15


The Bank

Name:HSBC Bank USA
Concentration:All Other Specialization > 1 Billion
Established:2004-07-01
FDIC Insurance:2004-07-01
Holden By:Hsbc Holdings Plc
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:230, view all, view on map
Website:www.banking.us.hsbc.com
Total Assets:$191,932,388,000
Total Deposits:$137,711,320,000
Total Equity Capital:$24,044,920,000
Total Domestic Office Deposits:$128,153,520,000
Net Income:$368,658,000
Quarterly Net Income:$148,440,000
Return on Equity:3%
Quarterly Return on Equity:2%
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Client Review

76 client reviews of HSBC Bank USA scored 1.5 out of 5.

fastertowalkthemoney
Overall Rating
Office Environment & Staff
Other Services
by cola65, Dec. 02, 2013

Was sending a wire transfer overseas which I have done previously with no issues.  It's almost 2 weeks money is out of my account but not where it should be.  Mind you it took two full days to complete.  The workers are incompetent have no idea what they are doing, and if I haven't called in the last 2 weeks would not have received a phone call that there was an error.  The branch manager is very unprofessional, as you can imagine my frustration I spoke to him thinking he would resolve the issue or at least try to calm me down...no, he hung up on me!!!  Honestly they really need to be retrained on how to handle customer service and at least how to answer a simple question regarding wire transfers (this is something they should already know)...called the 800 number and got my answer immediately.  For future reference western union is the way to go...money in minutes and transfer fees are lower.  Needless to say I and everyone I know will be changing banks.  They are the worst!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, Staten Island Branch at Staten Island, NY
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