HSBC Bank USA, San Diego

Name:HSBC Bank USA, San Diego
Full Service Brick and Mortar Office
Review:63 client reviews
Location:225 Broadway, Suite 140
San Diego, CA 92101

San Diego County
 
Phone:800-975-4722
Office Hours:Mon: 09:00 to 17:00
Tue: 09:00 to 17:00
Wed: 09:00 to 17:00
Thu: 09:00 to 17:00
Fri: 09:00 to 17:00
Branch Deposit:$115,932,000
FDIC Cert:#57890
Established:2010-03-29


The Bank

Name:HSBC Bank USA
Concentration:All Other Specialization > 1 Billion
Established:2004-07-01
FDIC Insurance:2004-07-01
Holden By:Hsbc Holdings Plc
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:248, view all, view on map
Website:www.banking.us.hsbc.com
Total Assets:$179,597,719,000
Total Deposits:$116,886,475,000
Total Equity Capital:$18,457,740,000
Total Domestic Office Deposits:$102,035,878,000
Net Income:$137,956,000
Quarterly Net Income:$137,956,000
Return on Equity:3%
Quarterly Return on Equity:3%
 More...


Client Review

63 client reviews of HSBC Bank USA scored 1.5 out of 5.

Great Investment Professionals
Overall Rating
by LeeWilson, Aug. 14, 2013

The service and knowledege of product was exceptional from the whole team. I got full financial planning from mortgage, banking and investments.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, San Diego at San Diego, CA
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by maggieg, Jun. 03, 2013

Actually it’s much worse than poor. I was loyal customer of HSBC when I was in Hong Kong. But this one in San Diego disgusted me. Today I met the most ridiculous thing in many years. I called to make appointment to open “Premier accounts” and a Lady named Cynthia answered the phone. She said all the bankers I have met before are not there (either having vacation or not available…), but I can come in anytime this afternoon and she can open the accounts for me. I asked her, “are you sure it’s OK without appointment? It takes me a long time to drive to your branch”. She said yes, they can open the accounts for me today. So I confirm the address with her and heading there right away. However… after 40 mins drive, when I arrived HSBC San Diego, Cynthia didn’t show up and another lady name Laura told me Cynthia has no right to open accounts for customers and no banker is available to help me. She asked me why I don’t make appointment and whether I came to a wrong branch… So I have to drive another 40 mins to come back without anything accomplished. By the way, these two ladies sit side by side in the lobby. All in all, this HSBC branch treats customer like FOOL or even TRASH. Previously, some banker there was not communicating with me in timely manner. I didn’t take it seriously, because I loved and had faith in HSBC Hong Kong. However, taking appointment is the most basic thing in business world. What should people expect if bank strew them even on easy things like making appointments? What I can conclude is maybe HSBC is not ready to service customer in U.S.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on HSBC Bank USA, San Diego at San Diego, CA
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by hunter 2013-06-11 11:54:08
I have been trying to get through to the banks REO dept for days. All i get is mailbox cannot take any calls (strange for a bank)so i can't even leave a message. All i want to do is buy one of their houses in forcloser.In todays world i think this bank needs to get their act together.
Beware the HSBC curse.
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Office Environment & Staff
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by chrisshaw, May. 05, 2011

HSCB would be my vote for the worst bank for the following reasons:
1. Two mistakes in three months.
    A. I lost my checks, they closed the account and order new checks from the closed account. My other bank put my account on hold until I explained the closed account check.
    B. I also lost my debit card. They ordered a new one and cancelled it before it reached me. That means 4 weeks without a debit card. My regular bank in KANSAS even has an expedited service.

2. The correction of these mistakes (which has not been resolved) has taken hours and therefore hundreds of dollars in my time. From
    A. driving down to the branch two times (45 minute trips)
    B. Calling into the branch to talk explain the issue to three people,
           i. have them not refund the returned check fee from another bank ($19)
           ii. Didn't refund my monthly fee ($18)
           iii. Would refund the check fee ($22) but only if I didn't close the account while I was in the bank that day. I would have to wait supposedly one day for the $22 to be refunded, then call back in. I wouldn't risk this nor waste more time so I closed the a total calling into the out-sourced.
     C. Calling into their system.
           i. Clearly they don't want to talk to me or I wouldn't be hung up on by pressing 0 repeatedly.
           ii. I don't know my call in pin so I have to put in my SS# so they don't hang up on me, then repeat the process of not knowing my call in pin 4-5 times before I have the option to talk to an operator.
           iii. The operator then has to have everything explained to them in order to tell me they can't give me the direct number to the branch, nor the manager (both of which the manager gave me)
           iv. the operator gets an attitude when I explain that other operators said that they could email the branch manager when they say they could not.
          v. being put on hold for extended periods of time.
          vi. the indians I talked to don't seem to understand that I am trying to correct a mistake their bank made, instead blaming me for not giving them all the options for how they can put me in touch with someone.

My word of advice about HSBC: ENJOY!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, San Diego at San Diego, CA
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