HSBC Bank USA, Morristown Branch

Name:HSBC Bank USA, Morristown Branch
Full Service Brick and Mortar Office
Review:76 client reviews
Location:20 North Park Place
Morristown, NJ 07960

Morris County
View Other Branches
 
Phone:800-975-4722
Office Hours:Mon: 08:30 to 17:00
Tue: 08:30 to 17:00
Wed: 08:30 to 17:00
Thu: 08:30 to 17:00
Fri: 08:30 to 17:00
Branch Deposit:$124,707,000
FDIC Cert:#57890
Established:2006-01-16


The Bank

Name:HSBC Bank USA
Concentration:All Other Specialization > 1 Billion
Established:2004-07-01
FDIC Insurance:2004-07-01
Holden By:Hsbc Holdings Plc
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:230, view all, view on map
Website:www.banking.us.hsbc.com
Total Assets:$191,932,388,000
Total Deposits:$137,711,320,000
Total Equity Capital:$24,044,920,000
Total Domestic Office Deposits:$128,153,520,000
Net Income:$368,658,000
Quarterly Net Income:$148,440,000
Return on Equity:3%
Quarterly Return on Equity:2%
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Client Review

76 client reviews of HSBC Bank USA scored 1.5 out of 5.

HSBC in Morristown
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Catc, Sep. 25, 2014

I had a HSBC account in HK and have faith in their services. So I opened a Premier Account with the HSBC US in Morristown. But the Morristown branch service is not even half of the HSBC in HK. I went to the branch trying to deposit a foreign currency draft to the account, they told me it will take 45 days to proceed. I find it ridiculous for such a long time to proceed, but I had no other options. However, 25 days later, they called me and said that I forgot to sign on bank of the draft so they cannot proceed... Aren't they suppose to instruct me where to sign at the moment I deposit the draft at the branch. I then went to branch again to sign. They did not apologize, and gave me a look as if I created troubles to them. The worst part is , they tell me there will be a delay to the fund... First, they were suppose to instruct me where to sign. Second, how can they realizd it 25 days later?!! Third, they did not have a sense of guilt. Are they even trained to serve clients?!
Another bad experience is I deposit a US currency check, I would assume it will be much faster because it is same currency. The clerk told me that she doesn't how long would it takes to present the check... what an answer, if she doesn't know, then who knows?!! After a few conversation, she told me maximum is 5 days for the fund available... 5 DAYS to deposit a USD check... This is non sense... I then ask would it be faster with the ATM machine, she told me yes, but she doesn't know how many days either...
Seriously, I rarely see clients going into the branch. And everytime I go, the staffs in the counters just sit there doing nothing. I don't understand why would it take so long to proceed the checks... I believe HSBC US definiely need some training from the HSBC HK. They need to learn how to serve their clients, and what is call service!! I will open another account in another bank, their service is unacceptable.
 

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, Morristown Branch at Morristown, NJ
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