HSBC Bank USA, Miller Place Branch

Name:HSBC Bank USA, Miller Place Branch
Full Service Brick and Mortar Office
Review:64 client reviews
Location:691 Route 25a
Miller Place, NY 11764

Suffolk County
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Phone:800-975-4722
Branch Deposit:$66,668,000
FDIC Cert:#57890
Established:1971-04-15


The Bank

Name:HSBC Bank USA
Concentration:All Other Specialization > 1 Billion
Established:2004-07-01
FDIC Insurance:2004-07-01
Holden By:Hsbc Holdings Plc
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:239, view all, view on map
Website:www.banking.us.hsbc.com
Total Assets:$174,566,273,000
Total Deposits:$128,695,282,000
Total Equity Capital:$18,852,151,000
Total Domestic Office Deposits:$111,128,573,000
Net Income:$380,285,000
Quarterly Net Income:$242,329,000
Quarterly Return on Assets:1%
Return on Equity:4%
Quarterly Return on Equity:5%
 More...


Client Review

64 client reviews of HSBC Bank USA scored 1.5 out of 5.

HSBC in Morristown
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Catc, Sep. 25, 2014

I had a HSBC account in HK and have faith in their services. So I opened a Premier Account with the HSBC US in Morristown. But the Morristown branch service is not even half of the HSBC in HK. I went to the branch trying to deposit a foreign currency draft to the account, they told me it will take 45 days to proceed. I find it ridiculous for such a long time to proceed, but I had no other options. However, 25 days later, they called me and said that I forgot to sign on bank of the draft so they cannot proceed... Aren't they suppose to instruct me where to sign at the moment I deposit the draft at the branch. I then went to branch again to sign. They did not apologize, and gave me a look as if I created troubles to them. The worst part is , they tell me there will be a delay to the fund... First, they were suppose to instruct me where to sign. Second, how can they realizd it 25 days later?!! Third, they did not have a sense of guilt. Are they even trained to serve clients?!
Another bad experience is I deposit a US currency check, I would assume it will be much faster because it is same currency. The clerk told me that she doesn't how long would it takes to present the check... what an answer, if she doesn't know, then who knows?!! After a few conversation, she told me maximum is 5 days for the fund available... 5 DAYS to deposit a USD check... This is non sense... I then ask would it be faster with the ATM machine, she told me yes, but she doesn't know how many days either...
Seriously, I rarely see clients going into the branch. And everytime I go, the staffs in the counters just sit there doing nothing. I don't understand why would it take so long to proceed the checks... I believe HSBC US definiely need some training from the HSBC HK. They need to learn how to serve their clients, and what is call service!! I will open another account in another bank, their service is unacceptable.
 

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, Morristown Branch at Morristown, NJ
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Absolutely a horrible bank. They need to get some customer service training
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by sam77, Jul. 04, 2014

Horrible customer service.  Do yourself a favor and avoid this bank.  I used to bank with them when they were on main street in centerport but moved to the huntington village location.  I continued to bank with them but everytime I go there they would never meet my expectations in customer service or even ability to assist in a timely manner to manage my account.  I went there to process a simple transaction today, I was greeted by Romeo (who turned out to be a crook) could not process my request stating silly company policies and wouldn't allow me to talk to anyone else regarding my request and sent me on my way.  This guy is a real jerk and should be fired from his post.  Or maybe he should be there representing this stupid bank since he's as customer service oriented as the bank he works for.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, Huntington Village Branch at Huntington, NY
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Foreclosed Property
Overall Rating
by lousybank, Jun. 05, 2014

HSBC, West Palm Beach listed a foreclosed property with Lake
to Lake Realty, Salem, WI - HSBC accepted our offer and demanded $4,350 Earnest Money.  Our bank has committed to a
mortgage, but we have to reroof it, HSBC will not give us permission to do the roof in order to close and get a mortgage to pay HSBC.  Mean while, the sub pump has malfunctioned and flooded the lower level - HSBC will not allow us to repair the sub pump or remove the wet carpeting.
Now the moisture is in the drywall and mold is appearing.  It appears HSBC will be able to enjoy our earnest money,  but will be bull dozing the property when the city inspector becomes aware of the mold in the house.  We just can't believe there is a bank who treats clients like they have.  I suppose they have so much money, that some V.P. at
the bank is enjoying his ability to make $4530 and make a small guy, who worked so hard and saved suffer.  We never thought it necessary to check on a bank, but we sure know differt now.

* this review was made on HSBC Bank USA, Wellington Branch at West Palm Beach, FL
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All Reviews...

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