HSBC Bank USA, Glendale Branch

Name:HSBC Bank USA, Glendale Branch
Full Service Brick and Mortar Office
Review:63 client reviews
Location:505 N. Brand Boulevard, Suite 100
Glendale, CA 91203

Los Angeles County
 

Phone:800-975-4722
Office Hours:Mon: 09:00 to 17:00
Tue: 09:00 to 17:00
Wed: 09:00 to 17:00
Thu: 09:00 to 17:00
Fri: 09:00 to 17:00
Branch Deposit:$58,256,000
FDIC Cert:#57890
Established:2007-03-05


The Bank

Name:HSBC Bank USA
Concentration:All Other Specialization > 1 Billion
Established:2004-07-01
FDIC Insurance:2004-07-01
Holden By:Hsbc Holdings Plc
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:248, view all, view on map
Website:www.banking.us.hsbc.com
Total Assets:$179,597,719,000
Total Deposits:$116,886,475,000
Total Equity Capital:$18,457,740,000
Total Domestic Office Deposits:$102,035,878,000
Net Income:$137,956,000
Quarterly Net Income:$137,956,000
Return on Equity:3%
Quarterly Return on Equity:3%
 More...


Client Review

63 client reviews of HSBC Bank USA scored 1.5 out of 5.

Absolutely a horrible bank. They need to get some customer service training
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by sam77, Jul. 04, 2014

Horrible customer service.  Do yourself a favor and avoid this bank.  I used to bank with them when they were on main street in centerport but moved to the huntington village location.  I continued to bank with them but everytime I go there they would never meet my expectations in customer service or even ability to assist in a timely manner to manage my account.  I went there to process a simple transaction today, I was greeted by Romeo (who turned out to be a crook) could not process my request stating silly company policies and wouldn't allow me to talk to anyone else regarding my request and sent me on my way.  This guy is a real jerk and should be fired from his post.  Or maybe he should be there representing this stupid bank since he's as customer service oriented as the bank he works for.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, Huntington Village Branch at Huntington, NY
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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Foreclosed Property
Overall Rating
by lousybank, Jun. 05, 2014

HSBC, West Palm Beach listed a foreclosed property with Lake
to Lake Realty, Salem, WI - HSBC accepted our offer and demanded $4,350 Earnest Money.  Our bank has committed to a
mortgage, but we have to reroof it, HSBC will not give us permission to do the roof in order to close and get a mortgage to pay HSBC.  Mean while, the sub pump has malfunctioned and flooded the lower level - HSBC will not allow us to repair the sub pump or remove the wet carpeting.
Now the moisture is in the drywall and mold is appearing.  It appears HSBC will be able to enjoy our earnest money,  but will be bull dozing the property when the city inspector becomes aware of the mold in the house.  We just can't believe there is a bank who treats clients like they have.  I suppose they have so much money, that some V.P. at
the bank is enjoying his ability to make $4530 and make a small guy, who worked so hard and saved suffer.  We never thought it necessary to check on a bank, but we sure know differt now.

* this review was made on HSBC Bank USA, Wellington Branch at West Palm Beach, FL
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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Foreclosed Property
Overall Rating
by lousybank, Jun. 05, 2014

HSBC, West Palm Beach listed a foreclosed property with Lake
to Lake Realty, Salem, WI - HSBC accepted our offer and demanded $4,350 Earnest Money.  Our bank has committed to a
mortgage, but we have to reroof it, HSBC will not give us permission to do the roof in order to close and get a mortgage to pay HSBC.  Mean while, the sub pump has malfunctioned and flooded the lower level - HSBC will not allow us to repair the sub pump or remove the wet carpeting.
Now the moisture is in the drywall and mold is appearing.  It appears HSBC will be able to enjoy our earnest money,  but will be bull dozing the property when the city inspector becomes aware of the mold in the house.  We just can't believe there is a bank who treats clients like they have.  I suppose they have so much money, that some V.P. at
the bank is enjoying his ability to make $4530 and make a small guy, who worked so hard and saved suffer.  We never thought it necessary to check on a bank, but we sure know differt now.

* this review was made on HSBC Bank USA, Wellington Branch at West Palm Beach, FL
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by Skiptt 2014-08-30 16:10:33
I am with this bank only through necessity as I bank in the US, Canada and the UK as they seem to be the only one that offers easy international links. But they are rude, incompetent and totally uninteresting in providing either customer service or a value based product. They must rely on a lot of suckers like me to keep going.

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