HSBC Bank USA, Garden City Branch

Name:HSBC Bank USA, Garden City Branch
Full Service Brick and Mortar Office
Review:75 client reviews
Location:147 7th Street
Garden City, NY 11530

Nassau County
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Phone:800-975-4722
Office Hours:Mon: 09:00 to 16:00
Tue: 09:00 to 16:00
Wed: 09:00 to 16:00
Thu: 09:00 to 16:00
Fri: 09:00 to 16:00
Branch Deposit:$46,048,000
FDIC Cert:#57890
Established:1896-01-01


The Bank

Name:HSBC Bank USA
Concentration:All Other Specialization > 1 Billion
Established:2004-07-01
FDIC Insurance:2004-07-01
Holden By:Hsbc Holdings Plc
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:230, view all, view on map
Website:www.banking.us.hsbc.com
Total Assets:$206,205,993,000
Total Deposits:$151,020,004,000
Total Equity Capital:$24,254,958,000
Total Domestic Office Deposits:$136,076,912,000
Net Income:$114,709,000
Quarterly Net Income:$7,862,000
Return on Equity:1%
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Client Review

75 client reviews of HSBC Bank USA scored 1.5 out of 5.

This bank sucks
Overall Rating
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by Zorrito1988, Nov. 30, 2016

Well, i have read all the reviews here and I gotta said im not wealthy as many of u im just a landsca pe worker living in california.but heres my story on October  10th i opnen a basic chaking account ver the internet I also mail the money order for 200 dllrs for the account opening.ive to say it took almost a month for them to open the account i d so many times cause they said they will call me and no one did so finally after too many calls ive got approved it took 2 weeks to get my funds available almost 6 weeks with the whole process.after a long waiting i fanally received my debit card today is 29/11/2016 yeah it took them more than 30 days to mailed my debit card.to make the story short on monday i did a deposit for 2400 with a check from payroll i went to the branch cause i needed some cash i only had 200 available out of 2400 i told the teller just wanted to withdrawal  160 she said she couldnt give me the y because the check hasnt clear yet i said to r its fine but o have 200 available  for withdrawal she said yeah but we cant give you any cash because of the check told her i wanted to talk with branch manager he came up to me. We discuss the problem and told me the same story.
But i explained to him i didnt want all the money just 160 he said he wasnt abld that the only way to withdrawal that money was with debit card using the atm i said i dont have it he said i had to wait until i got the card or the check cleared out. But i told them how may supposed to get money with. No debit card he said there was nothing he could do.then the other told him he opened the account over the internet he started to looked my activity and start making questions regarding the other checks  so i told him, that has nothing to do with the funds im asking and he started reading the out questioning me why did i withdrawal 2000 last week.by that time i was furios very angry there was a few customers waiting behind me i told him im justa gonna asked you one last question and then im gonna go i said again are you gonna give whats available  he said no get the debit card so i said to them... thank you very much for wasting my time you guys are so unprofessional and you soulndt be working in a bank but i dint disrispect them. Ijust said out loud and I got everyones attention. It was funny how the manager turned hes yellow skin red. Made him feel embarrassed  in front of everyone lol. By the way this guys were all asians nothing agains them im mexican. But i just felt this bitch manager tried to step over me questioning my own  money. Im closing this account better go with chase or bof

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, Irvine Center Drive Branch at Irvine, CA
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bank branch
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by tealady, Jul. 07, 2016

I am a premier customer and I don't feel this branch treat any of its customers nicely.  They are very rude.  They don't dress appropriately either.  Who wears a tank top working at a bank? Why are they allowed to eat at their work station,then when your customer shows up they start cleaning the mess. They never greet you.  No "hi", No "good day", no "thank you".  They just do their thing and give you the receipt.  I am used to the old fashion way where businesses are nice to you. I am debating taking all my money and going to TD bank.  I never felt so crappy banking.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, Queens Village Branch at Queens Village, NY
9 of 9 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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Terrible!!!
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by ireneost, Aug. 24, 2015

Terrible bank, horrible branch.  Hours are not for the customers: you will need to take a day off from the job to complete transaction if it requires your presence: no late or weekend hours.  Only 800 number is available, no phone number for the local branches are given out.  We've been customers for decades, not years, and they are kicking us out of the safe deposit box because we don't have an account!!!  Terrible, terrible, terrible!!!  Irene O.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, Avenue U Branch at Brooklyn, NY
15 of 17 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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