HSBC Bank USA, Fort Lauderdale Branch

WORST CUSTOMER SERVICE I EVER EXPERIENCED
Overall Rating
Office Environment & Staff
by AmandaA, Jun. 19, 2013

I went to this location multiple times hoping to resolve an issue with my premier account manager Bonnie Luo. She had no desire to help me so I finally decided I needed to speak to the bank manager Sophia Jackson. The lady at the customer service desk refused to let me speak to her. She told me Ms. Jackson has stepped out to lunch at 3pm and told me to come back an hour later. I soon realized they close at 4pm! She lied to try to get rid of me. I quickly returned to the bank before they closed and the lady tells me I cannot speak to Ms. Jackson but to speak to Bonnie Luo instead. Ms. Luo tells me her manager Ms. Jackson is  already aware of my issue and doesn't care and won't resolve it for me. She won't take the time out to speak to me. She goes on to tell me that they FORGOT to do what I asked and it is their fault but they will never take fault for it. I spent an hour trying to get Sophia Jackson to speak to me about the issue and she refused to come out of her office. I have never been to a bank where the bank manager refuses to speak to a customer asking for them. It was made very clear to me that Sophia Jackson didn't want to take responsibility for their own mistakes. These employees are so unethical and disgusting.
    Bonnie Luo is the worst premier account manager that exists. She has given me so many problems over the 3 years that I have been with this bank. She is not knowledgeable and simply says she "forgot" to complete tasks. She is definitely incapable of managing accounts if she is such a forgetful person. I guess this is fine for Sophia Jackson as a bank manager because she is just as forgetful as the people working under her. She is clearly incapable of overseeing all the problems that go on in that bank.
    If i could, i would give this branch zero stars. They have the worst customer service and will never resolve issues for you. They will admit they are wrong but rub it in your face telling you they do not care and won't give you the time of day. DISGUSTING!!!!!!! I will definitely be closing my account there. I will never return to such an awful place. My advice to anyone banking here is to be careful. They are so unethical here and will never help you resolve problems.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, 86th Street Branch at Brooklyn, NY
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WORST CUSTOMER SERVICE I EVER EXPERIENCED
Overall Rating
Office Environment & Staff
by AmandaA, Jun. 19, 2013

I went to this location multiple times hoping to resolve an issue with my premier account manager Bonnie Luo. She had no desire to help me so I finally decided I needed to speak to the bank manager Sophia Jackson. The lady at the customer service desk refused to let me speak to her. She told me Ms. Jackson has stepped out to lunch at 3pm and told me to come back an hour later. I soon realized they close at 4pm! She lied to try to get rid of me. I quickly returned to the bank before they closed and the lady tells me I cannot speak to Ms. Jackson but to speak to Bonnie Luo instead. Ms. Luo tells me her manager Ms. Jackson is  already aware of my issue and doesn't care and won't resolve it for me. She won't take the time out to speak to me. She goes on to tell me that they FORGOT to do what I asked and it is their fault but they will never take fault for it. I spent an hour trying to get Sophia Jackson to speak to me about the issue and she refused to come out of her office. I have never been to a bank where the bank manager refuses to speak to a customer asking for them. It was made very clear to me that Sophia Jackson didn't want to take responsibility for their own mistakes. These employees are so unethical and disgusting.
    Bonnie Luo is the worst premier account manager that exists. She has given me so many problems over the 3 years that I have been with this bank. She is not knowledgeable and simply says she "forgot" to complete tasks. She is definitely incapable of managing accounts if she is such a forgetful person. I guess this is fine for Sophia Jackson as a bank manager because she is just as forgetful as the people working under her. She is clearly incapable of overseeing all the problems that go on in that bank.
    If i could, i would give this branch zero stars. They have the worst customer service and will never resolve issues for you. They will admit they are wrong but rub it in your face telling you they do not care and won't give you the time of day. DISGUSTING!!!!!!! I will definitely be closing my account there. I will never return to such an awful place. My advice to anyone banking here is to be careful. They are so unethical here and will never help you resolve problems.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, 86th Street Branch at Brooklyn, NY
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Horrible Bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Jericho1, Jun. 15, 2013

The staff are either indifferent or have an attitude. They became engaged only when they tried to sell their financial products on me and then gave me a cold shoulder when I told them I wasn't ready to have them assume my retirement account, give me a home equity line of credit, etc. It wasn't enough that they were making money off of my money and giving me barely any interest. So, I switched to TD Bank where at least the banking hours are more convenient and the staff is much nicer and more helpful.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, Jericho Branch at Jericho, NY
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