HSBC Bank USA, Fordham Branch

Name:HSBC Bank USA, Fordham Branch
Full Service Brick and Mortar Office
Review:68 client reviews
Location:One East Fordham Rd
Bronx, NY 10468

Bronx County
View Other Branches
 
Phone:800-975-4722
Branch Deposit:$42,600,000
FDIC Cert:#57890
Established:1896-01-01


The Bank

Name:HSBC Bank USA
Concentration:All Other Specialization > 1 Billion
Established:2004-07-01
FDIC Insurance:2004-07-01
Holden By:Hsbc Holdings Plc
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:235, view all, view on map
Website:www.banking.us.hsbc.com
Total Assets:$168,428,070,000
Total Deposits:$122,849,870,000
Total Equity Capital:$18,897,297,000
Total Domestic Office Deposits:$110,372,019,000
Net Income:$510,528,000
Quarterly Net Income:$130,243,000
Return on Equity:4%
Quarterly Return on Equity:3%
 More...


Client Review

68 client reviews of HSBC Bank USA scored 1.5 out of 5.

Worst experience ever with a bank!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Screwthis, Jan. 22, 2015

How ridiculous is this bank? They can't wire money for you, they send you home or to your office and make you do it on your own through their scientific website which makes no sense. I hold a business account with over $700,000 on deposit. And apparently I have to wait till Wednesday's to withdraw a measly $20,000. Even though I was told previously that if I need an amount over 5k to call in advance and they'll have it ready for me. I'm taking my business elsewhere where they'll appreciate my business. And Mike the manager needs to polish up on his customer service skills. Rudeness doesn't get you anywhere.

* this reviewer has be with this bank for 1 - 3 years
* this review was made on HSBC Bank USA, 108th Street Branch at Forest Hills, NY
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Run, don't walk, away from this bank (and branch)
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
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by newdeb, Dec. 15, 2014

BUYER BEWARE!

This bank allowed a thief to withdraw $3000 from my checking account without proper identification. I was a customer at HSBC in Manhattan (3rd Ave and 68th St) and had my wallet stolen 2 months ago. Three weeks after it was stolen, someone used my ATM card (which had already been cancelled) and my drivers license to convince a teller at an HSBC branch in Jamaica, Queens, to give her my account number and allowed her to make a  fraudulent withdrawal of $2600 at the teller's window. My signature was forged, and the teller did not even check the ATM number. The next day, I cancelled that account and opened up a new one. Unfortunately, 3 weeks later, the perp (the same one as before) went to this branch in Rego Park and did the same thing!!! Used the same cancelled ATM card to "prove" she had an account there, the teller gave her my account number, she forged my signature and stole $3000 from my account. I am still waiting for the money to be reinstated by the bank.

Either the tellers are incredibly stupid, or they are part of the scheme to steal from their customers. Either way, this bank should not be in business, and I have reported them to the NY Department of Financial Services.

DO NOT USE THIS BANK. YOU WILL BE SORRY.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, Rego Park Branch at Rego Park, NY
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General Counsel of HSBC Account HOlder
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by xjcx, Dec. 03, 2014

This bank has horrible customer service.  It took 20 minutes of waiting through recordings, commercial offers, surveys, etc. to get to a live person, who then could not help me with basic commercial account information -- who then transferred me to a recording.

I would never open an account at this bank based on this experience.  Do yourself a favor and find another bank!!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, Palo Alto at Palo Alto, CA
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All Reviews...

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