HSBC Bank USA, Review

HSBC Bank USA, Review

Average rating based on 77 reviews
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
5 star:
11
4 star:
3
3 star:
0
2 star:
2
1 star:
61
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The worst Bank Honor goes to...HSBC!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by BusinessGuy98004, Apr. 02, 2014

It really is remarkable at how terrible my experience was trying to open an account. I only started the process to make it easier for us to deal with our Hong Kong and UK operations in addition to North America.

The experience was immediately bad when the first person I talked to in each bank branch could barely speak English. They indicated the maximum turnover for a business account was 3 million dollars. When I said, "Do you mean the minimum?" She responded to with a huh?

I called another local branch for HSBC and the same issue happened with the language barrier. This time I did talk to a business banker and she informed us of their requirements. When I mentioned that although we exceed that requirement by about 5 time, we have never been asked that by our other banks. She decided that a condescending attitude would be the best response.

We have therefore concluded that staying with our existing banking relationships makes the most sense after all.

* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on HSBC Bank USA, Bellevue Downtown Branch at Bellevue, WA
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TRULY APPALLING
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by karensy, Mar. 20, 2014

I have had the most awful time trying to deal with this branch.  My late husband (a British citizen) had an account there.  He died 30 months ago.  I have been trying (together with the co-executor of his will) to close his accounts and transfer the funds to an HSBC account in the UK, for the benefit of our young daughter.
Despite their claims to be "the world's local bank", they are insisting that we must fly over to the US (from England)!  This has dragged on for over 2 years: no one at the bank will take responsibility, no one will give us clear instructions what to do; no one ever returns our calls or acknowledges receipt of documents sent to them.  I find it truly shocking that one of the biggest banks in the world is depriving a bereaved child of her inheritance.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, Carnegie Branch at New York, NY
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WORST BANK EVER
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by painstajoe, Mar. 01, 2014

I STARTED BANKING IN THIS BANK IN 2009 WHEN I OPENED MY SMALL BUSINESS.  THIS HAS TO BE THE WORST BANK OF ALL TIME.  THEY ARE NOT HELPFUL, BRANCH MANAGERS DO NOT KNOW WHAT THEY ARE DOING, THEY MAKE "POLICY CHANGES" WITHOUT NOTIFYING THEIR CUSTOMERS. THEY MAKE UP THEIR OWN RULES.

ALSO, ALL THE EMPLOYEES FROM THE TELLERS TO THE BANKERS LOOK UNHAPPY.  VERY BAD ENERGY IN THE BRANCH.

I JOINED WITH CHASE AND CITIBANK.  BY FAR A MUCH BETTER EXPERIENCE ESPECIALLY FOR SMALL BUSINESSES.  IF YOU HAVE A SMALL BUSINESS STAY AWAY FROM THIS BANK.  TERRIBLE! TERRIBLE!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, White Plains Branch at White Plains, NY
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They are TERRIBLE
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by Kitt, Feb. 16, 2014

I can't believe this bank has the nerve to charge a company's employees FIVE DOLLARS to have their paychecks cashed against the billion dollar account that their employer has with these thieves. Every time I'm in their there's a new "notice" taped to the teller's windows stating that yet ANOTHER service will be taken away for the account holders there.
And yeah....I could walk in on a really slow Weds. with no one in line and have 4 tellers ignore more easily for five minutes before one of them begrudgingly calls me over.
Also their hours STINK.
10-4 mon-fri ONLY. And I'm pretty sure they're closed for things like Arbor day and Groundhogs day too - lol.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
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by Claudia323 2014-07-22 14:57:24
Worst staff ever!!!!! Fire them all
N/A
Overall Rating
by r1o4n5it8, Feb. 13, 2014

Overall, the staff is very friendly at the Carle Place HSBC. There's Sangeeta, Maria, Claudette, and last but not least Bahavini who work the stalls. Sometimes when there's an overflow of people, Leslie will step in and help out. Sabina and Thomas, John, and pardon me if I've forgot your name... work the booths for more detailed work. I've had next to no difficulties when working our businesses with this staff. HSBC corporate: Keep all of them! :)

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on HSBC Bank USA, Carle Place Branch at Carle Place, NY
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Horrible staff at this back location
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by Honey123, Dec. 05, 2013

The staff is horrible!!!!!!!  Special people who sit on front with attitudes over their head. They make mistakes and then make you pay for it. Even if there is no people in the bank, they still make you wait,sometimes for an hour and then speak to you like you owed them something. Girl Maya is the worst!!!! Do not bank there!!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, Brighton Beach Branch at Brooklyn, NY
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fastertowalkthemoney
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by cola65, Dec. 02, 2013

Was sending a wire transfer overseas which I have done previously with no issues.  It's almost 2 weeks money is out of my account but not where it should be.  Mind you it took two full days to complete.  The workers are incompetent have no idea what they are doing, and if I haven't called in the last 2 weeks would not have received a phone call that there was an error.  The branch manager is very unprofessional, as you can imagine my frustration I spoke to him thinking he would resolve the issue or at least try to calm me down...no, he hung up on me!!!  Honestly they really need to be retrained on how to handle customer service and at least how to answer a simple question regarding wire transfers (this is something they should already know)...called the 800 number and got my answer immediately.  For future reference western union is the way to go...money in minutes and transfer fees are lower.  Needless to say I and everyone I know will be changing banks.  They are the worst!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, Staten Island Branch at Staten Island, NY
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The Worst
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by wside, Nov. 12, 2013

I 'started' to open my business account in December of 2012.  I own a small business, sell product in 20 countries, and have been operating for 5 years.

Its November, 2013, and despite numerous hours on the phone, the account is still not fully functional.  

Absolutely incompetent.  Their customer service is horrific, dismissive and hubristic.  

I would stay away, even if I had enough throw away money to have a $1000 an hour lawyer liaise with them.

If you need a job I strongly suggest working here, as their employees get paid for doing nothing, and have no personal work ethic to want to solve problems.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, Santa Monica Branch at Santa Monica, CA
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Closing of Small Business Account
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by longstanding, Oct. 15, 2013

We have been a customer of this bank for over a decade.  The first issue began with a forced split of our personal accounts (inter-bank sale) which went to First Niagara, our retirement which went to another group, from our small business account which stayed at Hanson Place HSBC. The business relationship representative is always "out to lunch" when we visit the branch. Deposits got lost in the mail, and we began depositing them in person at the bank.  Two weeks ago we got a letter that said they were closing our business account in 60 days.  No explanation.  UNBELIEVABLE.  Resetting up our payments, etc. will take at least half a day, if not more since it involves multiple parties.  We just ordered new checks, at a fee.  No one bothered to call, no reason was given.  The branch says that HSBC didn't give them any information, either, and that "yes, lots of people have been calling to complain."  

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, One Hanson Place Branch at Brooklyn, NY
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HSBC Sucks
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by downdraft, Oct. 02, 2013

I have used this bank for 5 years, service has been worse and worse. I waited over 1 hour to talk to customer service, they were polite but too long to wait. I tried to call the Portland Branch. just got an 800 computer automated service, never a live person to ask a simple question. I use the bank because of my commercial business in Hong Kong, but HSBC sucks...!! Suggest another bank, these guys don't really care about service. They allow or want everything to be automated. FORGET HSBC..!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, Portland Branch at Portland, OR
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I have been with HSBC Bank for 5 years! I have never had a problem with them!
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by Humble, Sep. 27, 2013

I have been with this bank for fives years. This is a excellent bank. I have all my accounts in different parts of the world. I have access to my accounts in a single login. I transfer money in just a click from my keyboard. If the interest rates are low here in the US, I can transfer my money to another international account with a higher interest rate. My mortgage rate is at a low 3.65 percent and the escrow closed on time. As for BofA, Chase, Wellsfargo, and Citibank, They charge an arm and a leg for everything to say nothing for their triple international fees. They are way behind in international banking if you know what I mean. HSBC is setting the standards for the International market.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on HSBC Bank USA, La Koreatown Branch at Los Angeles, CA
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by downdraft 2013-10-02 13:30:56
The Above review is an ADVERTISEMENT FOR HSBC..! Its Obvious your review was written by or on behalf of HSBC. What you stated in your phony review is absolutely impossible and so easy to tell you work for HSBC. LOL

Everyone just read all the other negative comments to see who is telling the truth..!!
by Kitt 2014-02-16 15:05:38
"...I have access to my accounts in a single login. I transfer money in just a click from my keyboard....'

LOL!!!!
It's TRUE and so darn OBVIOUS that CLEARLY this person works for HSBC! I mean, who talks/types like that except a shill for the company????!!!
LMAO
by Kitt 2014-02-16 15:06:53
"...I have access to my accounts in a single login. I transfer money in just a click from my keyboard....'

LOL!!!!
It's TRUE and so darn OBVIOUS that CLEARLY this person works for HSBC! I mean, who talks/types like that except a shill for the company????!!!
LMAO
Does not meet up to their global customer service reputation
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by Mangala, Sep. 17, 2013

I opened all my US accounts with HSBC, simply due to my positive experience elsewhere. I am yet to get a response from the responsible person about my lockbox after many calls and run arounds.

They are charging me $60 per month for "paper" lock box. I've sent a request to go "paperless" about six months ago.

After failing to get this sorted with the people who set up the issue, I've called the business banking customer service gave me the name and number of the person who is responsible. Left three voice mails, still not being able to resolve my issue.  Not happy at all.


* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, San Mateo Branch at San Mateo, CA
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Great Investment Professionals
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by LeeWilson, Aug. 14, 2013

The service and knowledege of product was exceptional from the whole team. I got full financial planning from mortgage, banking and investments.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, San Diego at San Diego, CA
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Worst banking experience ever!!!
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by Ikilo, Jun. 21, 2013

Stay away!!! Worst customer service in my 30 years of banking!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, Fort Lauderdale Branch at Fort Lauderdale, FL
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WORST CUSTOMER SERVICE I EVER EXPERIENCED
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by AmandaA, Jun. 19, 2013

I went to this location multiple times hoping to resolve an issue with my premier account manager Bonnie Luo. She had no desire to help me so I finally decided I needed to speak to the bank manager Sophia Jackson. The lady at the customer service desk refused to let me speak to her. She told me Ms. Jackson has stepped out to lunch at 3pm and told me to come back an hour later. I soon realized they close at 4pm! She lied to try to get rid of me. I quickly returned to the bank before they closed and the lady tells me I cannot speak to Ms. Jackson but to speak to Bonnie Luo instead. Ms. Luo tells me her manager Ms. Jackson is  already aware of my issue and doesn't care and won't resolve it for me. She won't take the time out to speak to me. She goes on to tell me that they FORGOT to do what I asked and it is their fault but they will never take fault for it. I spent an hour trying to get Sophia Jackson to speak to me about the issue and she refused to come out of her office. I have never been to a bank where the bank manager refuses to speak to a customer asking for them. It was made very clear to me that Sophia Jackson didn't want to take responsibility for their own mistakes. These employees are so unethical and disgusting.
    Bonnie Luo is the worst premier account manager that exists. She has given me so many problems over the 3 years that I have been with this bank. She is not knowledgeable and simply says she "forgot" to complete tasks. She is definitely incapable of managing accounts if she is such a forgetful person. I guess this is fine for Sophia Jackson as a bank manager because she is just as forgetful as the people working under her. She is clearly incapable of overseeing all the problems that go on in that bank.
    If i could, i would give this branch zero stars. They have the worst customer service and will never resolve issues for you. They will admit they are wrong but rub it in your face telling you they do not care and won't give you the time of day. DISGUSTING!!!!!!! I will definitely be closing my account there. I will never return to such an awful place. My advice to anyone banking here is to be careful. They are so unethical here and will never help you resolve problems.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, 86th Street Branch at Brooklyn, NY
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WORST CUSTOMER SERVICE I EVER EXPERIENCED
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by AmandaA, Jun. 19, 2013

I went to this location multiple times hoping to resolve an issue with my premier account manager Bonnie Luo. She had no desire to help me so I finally decided I needed to speak to the bank manager Sophia Jackson. The lady at the customer service desk refused to let me speak to her. She told me Ms. Jackson has stepped out to lunch at 3pm and told me to come back an hour later. I soon realized they close at 4pm! She lied to try to get rid of me. I quickly returned to the bank before they closed and the lady tells me I cannot speak to Ms. Jackson but to speak to Bonnie Luo instead. Ms. Luo tells me her manager Ms. Jackson is  already aware of my issue and doesn't care and won't resolve it for me. She won't take the time out to speak to me. She goes on to tell me that they FORGOT to do what I asked and it is their fault but they will never take fault for it. I spent an hour trying to get Sophia Jackson to speak to me about the issue and she refused to come out of her office. I have never been to a bank where the bank manager refuses to speak to a customer asking for them. It was made very clear to me that Sophia Jackson didn't want to take responsibility for their own mistakes. These employees are so unethical and disgusting.
    Bonnie Luo is the worst premier account manager that exists. She has given me so many problems over the 3 years that I have been with this bank. She is not knowledgeable and simply says she "forgot" to complete tasks. She is definitely incapable of managing accounts if she is such a forgetful person. I guess this is fine for Sophia Jackson as a bank manager because she is just as forgetful as the people working under her. She is clearly incapable of overseeing all the problems that go on in that bank.
    If i could, i would give this branch zero stars. They have the worst customer service and will never resolve issues for you. They will admit they are wrong but rub it in your face telling you they do not care and won't give you the time of day. DISGUSTING!!!!!!! I will definitely be closing my account there. I will never return to such an awful place. My advice to anyone banking here is to be careful. They are so unethical here and will never help you resolve problems.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, 86th Street Branch at Brooklyn, NY
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Horrible Bank
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by Jericho1, Jun. 15, 2013

The staff are either indifferent or have an attitude. They became engaged only when they tried to sell their financial products on me and then gave me a cold shoulder when I told them I wasn't ready to have them assume my retirement account, give me a home equity line of credit, etc. It wasn't enough that they were making money off of my money and giving me barely any interest. So, I switched to TD Bank where at least the banking hours are more convenient and the staff is much nicer and more helpful.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, Jericho Branch at Jericho, NY
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~~
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by maggieg, Jun. 03, 2013

Actually it’s much worse than poor. I was loyal customer of HSBC when I was in Hong Kong. But this one in San Diego disgusted me. Today I met the most ridiculous thing in many years. I called to make appointment to open “Premier accounts” and a Lady named Cynthia answered the phone. She said all the bankers I have met before are not there (either having vacation or not available…), but I can come in anytime this afternoon and she can open the accounts for me. I asked her, “are you sure it’s OK without appointment? It takes me a long time to drive to your branch”. She said yes, they can open the accounts for me today. So I confirm the address with her and heading there right away. However… after 40 mins drive, when I arrived HSBC San Diego, Cynthia didn’t show up and another lady name Laura told me Cynthia has no right to open accounts for customers and no banker is available to help me. She asked me why I don’t make appointment and whether I came to a wrong branch… So I have to drive another 40 mins to come back without anything accomplished. By the way, these two ladies sit side by side in the lobby. All in all, this HSBC branch treats customer like FOOL or even TRASH. Previously, some banker there was not communicating with me in timely manner. I didn’t take it seriously, because I loved and had faith in HSBC Hong Kong. However, taking appointment is the most basic thing in business world. What should people expect if bank strew them even on easy things like making appointments? What I can conclude is maybe HSBC is not ready to service customer in U.S.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on HSBC Bank USA, San Diego at San Diego, CA
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by hunter 2013-06-11 11:54:08
I have been trying to get through to the banks REO dept for days. All i get is mailbox cannot take any calls (strange for a bank)so i can't even leave a message. All i want to do is buy one of their houses in forcloser.In todays world i think this bank needs to get their act together.
This bank is still in business?! Lol
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by Karllydia, May. 04, 2013

I cant beleive this bank is still open. The staff act like you are annoying them whenver they have to do their job. The hours are terrible. Depressing knowing i need to payoff account at this bank and then will leave immediately! Location is around the corner from our home...convenient, thats it!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, Mount Vernon Branch at Mount Vernon, NY
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Worst branch in banking Industry
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by Dhal, Apr. 17, 2013

If you wish to be treated like a unwanted person. You wish to ruin in your best day of life. Please visit this branch. Teller just keep moving back and forth while you wait in the branch.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, Grand Central Station Branch at New York, NY
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by NotSleepWalking 2013-05-28 09:18:58
If Hong Kong people or any of the rich Mainland peasants are involved in a banking the situation- I go elsewhere now. Why help those who play pathetic, then curse you when your not around. Was nothing learned by the Vietnam Error ? When I lived in the Kowloon district of Hong Kong, a crippled man in a wheelchair asked too many camera-related questions- so, the staff closed the "security" door and went to work on him ! I knew then, what the US govt. still does not know. All culture was destroyed by Mao. New Chinese have no reliable foundation or ethics. The semi-new guard is thus- not necessarily better than the staunch Maoists. Stupid nationalism is always dangerous regardless of the flag. Helping Chinese banks establish roots in the US ? What is wrong with everyone ? Do you not realize that Bush basically borrowed money from Communist China to finance his invasion of Iraq months after invading Afghanistan? ALL Apple products and many others are made in China; NOT the USA. Is this OK with you? Yes, lets just skip down to the local Hong Kong Shanghai Banking Corporation... la-dee-dah. The Fox News Club including Donald Trump (as Hootie the Owl) tink Obama is to blame for America's economic woes? Now, I've had a falling out with him- but for other reasons(Gitmo and now... he has screwed up investment prospects for American Expats. Sorry for the side-story! The moral of the story is: Do beware of the Middle Kingdom. It's time American started bringing jobs back to the US and stop thinking Americans are unaware of how other nationals seem to be a higher priority. My 2-cents worth on China is: They will take whatever we are stupid enough to give them, and with a smile. That which we do not give them- they will try to take through corporate and cyber theft. They are not your friends. Even though they may look cute when they're young... just like baby alligators.
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