HSBC Bank USA, Arlington Branch

Name:HSBC Bank USA, Arlington Branch
Full Service Brick and Mortar Office
Review:67 client reviews
Location:4075 Wilson Blvd
Arlington, VA 22203

Arlington County
View Other Branches
 
Phone:703-243-0351
Branch Deposit:$23,334,000
FDIC Cert:#57890
Established:2008-01-22


The Bank

Name:HSBC Bank USA
Concentration:All Other Specialization > 1 Billion
Established:2004-07-01
FDIC Insurance:2004-07-01
Holden By:Hsbc Holdings Plc
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:235, view all, view on map
Website:www.banking.us.hsbc.com
Total Assets:$168,428,070,000
Total Deposits:$122,849,870,000
Total Equity Capital:$18,897,297,000
Total Domestic Office Deposits:$110,372,019,000
Net Income:$510,528,000
Quarterly Net Income:$130,243,000
Return on Equity:4%
Quarterly Return on Equity:3%
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Client Review

67 client reviews of HSBC Bank USA scored 1.5 out of 5.

Run, don't walk, away from this bank (and branch)
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by newdeb, Dec. 15, 2014

BUYER BEWARE!

This bank allowed a thief to withdraw $3000 from my checking account without proper identification. I was a customer at HSBC in Manhattan (3rd Ave and 68th St) and had my wallet stolen 2 months ago. Three weeks after it was stolen, someone used my ATM card (which had already been cancelled) and my drivers license to convince a teller at an HSBC branch in Jamaica, Queens, to give her my account number and allowed her to make a  fraudulent withdrawal of $2600 at the teller's window. My signature was forged, and the teller did not even check the ATM number. The next day, I cancelled that account and opened up a new one. Unfortunately, 3 weeks later, the perp (the same one as before) went to this branch in Rego Park and did the same thing!!! Used the same cancelled ATM card to "prove" she had an account there, the teller gave her my account number, she forged my signature and stole $3000 from my account. I am still waiting for the money to be reinstated by the bank.

Either the tellers are incredibly stupid, or they are part of the scheme to steal from their customers. Either way, this bank should not be in business, and I have reported them to the NY Department of Financial Services.

DO NOT USE THIS BANK. YOU WILL BE SORRY.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, Rego Park Branch at Rego Park, NY
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General Counsel of HSBC Account HOlder
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by xjcx, Dec. 03, 2014

This bank has horrible customer service.  It took 20 minutes of waiting through recordings, commercial offers, surveys, etc. to get to a live person, who then could not help me with basic commercial account information -- who then transferred me to a recording.

I would never open an account at this bank based on this experience.  Do yourself a favor and find another bank!!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, Palo Alto at Palo Alto, CA
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Rude and improperly trained teller (GRAMERCY OFFICE, NY)
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by smarth20, Oct. 24, 2014

I visited the Gramercy Office HSBC(302 3rd ave) branch in NY. I needed to make a withdrawal from my savings(for an amount less than $1,000). To prevent having large amount of twenty dollar bills I proceeded to the teller line. I made my withdrawal request and the teller proceeded to count out the bills only to find that she didn't have enough 100 dollar bills. I told her it was OK to provide the remainder in 50 dollar bills. She then put back all the 100 dollar bills and started to give me all 50 dollar bills. I explained to her I would prefer to take the quantity of 100 dollar bill she had and the 50 dollar bills only to make up the remainder. She snapped at me and then asked me "Well then how am I supposed to have 100 dollar bills for other customers? The other tellers are on break." She then further ridicule me for not using the ATM machine.
It is appalling to see such poor customer service and rude behavior. It was unjustified behavior to a customer making such a simple request.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, Gramercy Branch at New York, NY
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All Reviews...

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