HSBC Bank USA, 96th Street Branch

Name:HSBC Bank USA, 96th Street Branch
Full Service Brick and Mortar Office
Review:63 client reviews
Location:739 Amsterdam Avenue
New York, NY 10025

New York County

Office Hours:Mon: 08:30 to 17:00
Tue: 08:30 to 17:00
Wed: 08:30 to 17:00
Thu: 08:30 to 17:00
Fri: 08:30 to 17:00
Branch Deposit:$129,383,000
FDIC Cert:#57890

The Bank

Name:HSBC Bank USA
Concentration:All Other Specialization > 1 Billion
FDIC Insurance:2004-07-01
Holden By:Hsbc Holdings Plc
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:248, view all, view on map
Total Assets:$179,597,719,000
Total Deposits:$116,886,475,000
Total Equity Capital:$18,457,740,000
Total Domestic Office Deposits:$102,035,878,000
Net Income:$137,956,000
Quarterly Net Income:$137,956,000
Return on Equity:3%
Quarterly Return on Equity:3%

Client Review

63 client reviews of HSBC Bank USA scored 1.5 out of 5.

Poor Customer Service
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by landr70255, Mar. 30, 2011

I have been banking with HSBC for years now and I must say that in the last 3-4 years I have become completely dissatisfied with their service(s).  I can't tell you how many times when I've made inquiries about account information or needed some service from them, I received the run around.  One person tells you one thing and to go to the next person, who then tells you something different and sends you to see someone else.

I needed some paperwork signed off by a manager and it was an urgent matter.  Day one I went to have it signed and the individual who was to give me a signature guarantee, wouldn't even come out to speak with me and tell me what she needed.  She had the cust. srvc rep @ the front desk go back and forth asking me did I have this, did I have that.  I came back on Day Two to have the papers signed by this woman and was told "Oh she is in an all day meeting."  Why wasn't I told that the day before???  Then I asked her to call another branch and lo and behold no one there could sign off on my paperwork either...there was some all day conference they were all attended, or so I was told.

I find this type of service to be deplorable.  As soon as I research a bit and find another bank I will close out my account w/HSBC.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, 96th Street Branch at New York, NY
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