Heritage Bank, Review

Heritage Bank, Review

Average rating based on 5 reviews
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
5 star:
3
4 star:
1
3 star:
0
2 star:
0
1 star:
1
Best Bank I've Been With... Ever
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by BankingGuy, Jan. 31, 2017

I opened my first accounts with Heritage in the mid 2000's.  I've had a total of 9 accounts with them since I have had several retail businesses.  They have always been personal, professional and a pleasure to deal with.  I frequent three of their branches more than the others in my area, and will admit that there is one branch that has not been as personal as the others.  However, they have always been professional.  Their customer service has always been eager to help and able to quickly resolve any issue I've had when I have called.  Over the years, I've called customer service three times to resolve issues that were not a cause of the bank, itself.  I highly recommend this bank and will continue to bank there since they do such a great job.  Thank you, Heritage!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Heritage Bank, Puyallup Branch at Puyallup, WA
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Barbara J Holland
Overall Rating
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by holland007, Nov. 12, 2016

I have been with City Bank since opening. I am now with Heritage Bank. The service is more than excellent. Manager Jamie is always more than ready, willing and able to help you even if it isn't "bank business". They treat all of their customers with the same respect and courtesy possible. Thanks to all.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Heritage Bank, North Lynnwood Branch at Lynnwood, WA
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Through thick and thin.
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by sirlentzelot, May. 20, 2015

I've been with this bank since the late 90's and have always enjoyed going to the bank to do business. Having visited other banks and how they operate, helps me appreciate the low key, friendly environment, that doesn't come across as pushy to get you to sign up for the next best thing. They are always ready to help me with a smile and get the transactions done very quickly. Two jumbo thumbs up!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Heritage Bank, Lynnwood Branch at Lynnwood, WA
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Poor customer service
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by 509dalia, Apr. 01, 2014

I am disappointed with the customer service every visit, I am always encountered with a sight from the clerks like if I am a nuisance, if a
I get there close to closing time they always remind me not to go in so late because I delay their exit time. Overall they never seem happy to help me and treat me with a snobby attitude.



* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Heritage Bank, Toppenish Branch at Toppenish, WA
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by sandie 2014-07-08 13:08:59
i go to summit branch in Tacoma and the staff is always nice and helpful I like this bank bank of America are the terrible I have been with bank of America since it was rainer bank and my husband has had a account there for 50 yrs plus I have tried to convince him to switch to heritage but he says its to much of a hassle.so I opened my own acct at heritage and i'm glad I did. they are great
by willnotdobusiness 2017-09-26 21:16:56
Poor customer service.  New to Camano Island... not very welcoming.  The first time we walked in and asked if we could break a $50 bill.  We were told not unless we had an account.  Since we were in a hurry to drive to Seattle for my husband's cancer treatment appointment, we did not have time to do the paperwork at that time.  The second time was to deposit several checks and I wanted to open a savings account, so we had a local banking presence on the Island. I did not realize it was close to closing time.  Was told their banker was gone for the day and it would take more than ten minutes to do the paperwork to open an account so I would have to come  back the next day. As she ushered me out  the door I noticed  They were still waiting on customers at the drive up window.  I drove into Stanwood and opened up a savings account, which took all of five minutes to transact.  They were friendly,  welcoming and now have the proceeds of our home sale on deposit.  Work on your customer service skills Heritage Bank.  You just lost a lucrative account.
GREAT SERVICE EVERYTIME!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by blonde, Feb. 07, 2013

The employees here are fantastic. Customers walk in and are greeted by name. Any problem I've had they immediately address and never comes up again. There's nothing better than a small business who takes great care of their customers! Highly recommend this bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Heritage Bank, Kelso Branch at Kelso, WA
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