Hawthorn Bank, Collins Branch

Name:Hawthorn Bank, Collins Branch
Full Service Brick and Mortar Office
Review:1 client review
Location:Highway 13 And 54
Collins, MO 64738

St. Clair County
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Branch Deposit:$6,029,000
FDIC Cert:#10619

The Bank

Name:Hawthorn Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:1934-01-01
Holden By:Hawthorn Bancshares, Inc
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:23, view all, view on map
Total Assets:$1,220,494,000
Total Deposits:$979,956,000
Total Equity Capital:$127,049,000
Total Domestic Office Deposits:$979,956,000
Net Income:$7,725,000
Quarterly Net Income:$2,796,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:9%

Client Review

1 client review of Hawthorn Bank scored 2 out of 5.

Bad customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by deads63, Jan. 08, 2013

There was a complete mess up on a CASH deposit.  I called the main service line and was transferred a few times until I spoke to a woman whose name was Chris who thought my situation was funny.  She GIGGLED several times while I was speaking to her.  WORST customer service I have ever received at a bank. She had to investigate the situation and call me back.  Which was fine.  She left a message on my voice mail and when I called back and asked for Chris (since she left no last name on the voice mail) I was treated rudely by the person answering the phone number. I asked for Chris and she said which one, there are 2..I told her she left no last name and the she was handling a deposit error for me. She kept repeating which one?  I finally told her to give me to the first Chris and I would ask if they were the one that left the voice message.  She never offered to put me on hold and ask either one of them. Overall it was a bad customer service day at that bank..

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Hawthorn Bank, East Facility at Jefferson City, MO
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