H&R Block Bank

Name:H&R Block Bank
Full Service Brick and Mortar Office
Main Office of the Bank
Review:4 client reviews
Location:One H & R Block Way
Kansas City, MO 64105

Jackson County
 

Phone:816-854-3000
Deposit:$515,952,000
FDIC Cert:#58124
Established:2006-05-01


The Bank

Name:H&R Block Bank
Concentration:Mortgage Lending Specialization
Established:2006-05-01
FDIC Insurance:2006-05-01
Charter Class:savings associations, state or federal charter, supervised by the Office of Thrift Supervision (OTS)
Website:http://www.hrblockbank.com
Total Assets:$1,152,755,000
Total Deposits:$515,952,000
Total Equity Capital:$588,128,000
Total Domestic Office Deposits:$515,952,000
Net Income:$47,220,000
Return on Assets:7%
Return on Equity:17%
 More...


Client Review

4 client reviews of H&R Block Bank scored 4 out of 5.

IRA
Overall Rating
Waiting Time
Other Services
by mjmjmj, Apr. 03, 2014

 My experience has been horrible it is apparent that your employees like the experience needed. What should have taken maybe about 7 bussiness day, until this day has not been resolved six weeks later i spoke with a represenative today on my lunch break and nobody has worked on my request for Distribution since last week but she promised me this time she would get it taken care of as of today or tommorow it should have been direct deposited into my account.
One of the reprensentative advised me to go to H&R block office and have them to fax the paperwork, i did that she received conformation through email & a phone call and told me someone was going to call me or i could call them needed to confirm the information on the form so called and it was confirmed paperwork was received also the information. I knew i was making progress in getting my distribution. I myself faxed the paperwork over three times. The only progress i have gotten is being taken around, and around, and around in circles with broken promises of mam I will take care of it for you.
I want get started with the 20 or so minutes hold on the phone just to speak to a representative.
Or the month it took the first time for someone to send me another form to fill out because the first didn't have a place for me sign and when i spoke with someone on the phone about the application not having a place for me to sign with no response.
Hopefully anoher seven day i will have my distribution.
 

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on H&R Block Bank, H&R Block Bank at Kansas City, MO
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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stolen card
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by daughters, Mar. 26, 2014

I have had an emerald card for over 5 years and absolutely love the convience.  Justly recently though my card was stolen and I reported it while reporting it stolem I was told by the cust. service rep that a transaction was pending and it he had to let it go through before he could start a fraud ca.  se.  Why not stop the transaction?  I also felt liked the fraud team has not taken this as serious
As I know it is.  I just want repayment of funds.  The person even paid their energy bill which f
or some reason no one can tell me what account was paid with my card.


I would just like my money back its been since aug 2013, and every time I call I am told that my cas is closed.  If they would replay my call when I called you could obviously hear in my voice and investgate my case I should be repayed by now.  Please someone who cares please review case13367509 and reimburst my funds.  I really like naking with your company but this is not professionally being handled.  




investigae


as it is.  They denied the case without investigation.  Someone stole my card and swiped credit on about 800 dollars within a hourand

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on H&R Block Bank, H&R Block Bank at Kansas City, MO
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

stolen card
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by daughters, Mar. 26, 2014

I have had an emerald card for over 5 years and absolutely love the convience.  Justly recently though my card was stolen and I reported it while reporting it stolen I was told by the cust. service rep that a transaction was pending and it he had to let it go through before he could start a fraud case. Why not stop the transaction?  I also felt liked the fraud team has not taken this as serious
As I know it is.  I just want repayment of funds.  The person even paid their energy bill which f
or some reason no one can tell me what account was paid with my card.


I would just like my money back its been since aug 2013, and every time I call I am told that my case is closed.  If they would replay my call when I called you could obviously hear in my voice and investgate my case I should be repayed by now.  Please someone who cares please review case13367509 and reimburst my funds.  I really like banking with your company but this is not professionally being handled.  




investigae


as it is.  They denied the case without investigation.  Someone stole my card and swiped credit on about 800 dollars within a hourand

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on H&R Block Bank, H&R Block Bank at Kansas City, MO
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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by fartface 2014-08-14 13:46:44
The CEO of this company is only focused on keeping his Yacht gased up! If not he would have fired he enritre customer service agents , trained and hired new ones! I am putting 10 recored horrible customer service calls I have been through!  Thisw is the woesr bank ever! They refuse to wrk and resole all issue.

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