Guaranty Bank, Oak Forest Branch

Name:Guaranty Bank, Oak Forest Branch
Full Service Retail Office
Review:7 client reviews
Location:5556 West 159th Street
Oak Forest, IL 60452

Cook County
 
Phone:800-235-4636
Branch Deposit:$1,184,000
FDIC Cert:#30003
Established:2007-04-05


The Bank

Name:Guaranty Bank
Concentration:Consumer Lending Specialization
Established:1923-01-01
FDIC Insurance:1939-06-02
Charter Class:savings associations, state or federal charter, supervised by the Office of Thrift Supervision (OTS)
# of Branches:161, view all, view on map
Website:www.guarantybanking.com
Total Assets:$1,094,543,000
Total Deposits:$1,049,670,000
Total Equity Capital:$25,656,000
Total Domestic Office Deposits:$1,049,670,000
Net Income:$17,106,000
Return on Assets:2%
Return on Equity:64%
 More...


Client Review

7 client reviews of Guaranty Bank scored 1.5 out of 5.

Horrible, Horrible, Service!
Overall Rating
by GJH123, Jan. 24, 2014

If I could give a O star rating I would.

No one there except a woman name Marta knows what they are doing. They are rude and the bank does a terrible job of training the customer service reps all the way through. I asked the same question to 3 different people and got 3 different answers.   

I asked if I could cash a payroll check in the bank for the full amount.  They said yes as long as it was drawn off of the bank.  I came in to cash my check which was drawn off of that bank and they would only give me $100.00 of it.

I asked when the money would be available  if I cashed a check NOT drawn from their bank. They said If I deposited it on Friday it would be available on Monday because of the business days.   I came in Friday, I sent a payment out on Saturday, I got bounced check fees of $100.00 for one check!   Because there was a holiday on the following monday they only released a particle payment.  (And I knew that How?  So when the next business day came on Tues. There were only particle funds available the full amount was available on Wed. A Full three business days!  Would they take the charges off NOPE!.

Bottom line, I never had MY money available when I needed it even from a check drawn on the same bank!

I came in to close my accounts and I was upset and I was just complaining to the teller how frustrated I was.  I never accused her of anything.  Just blowing off steam and she says.   Don’t talk to me it is not my fault?  I looked at her and said I never said it was your fault?  I am just frustrated!  She is like I don’t have to take this, you can’t talk to me like that, so indignant.  I just said you are getting too sensitive about something I never accused you of.  Suck it up and do your job and help me.  She just went a a don’t you talk to me like that - snap.   I can’t deal with you let me give you someone else.

So, I get someone else and close the accounts.  On Jan 3.

Then guess what today I get a overdrawn letter from the bank saying I owe $58.95 in fees.  The letter I received is dated 1-21-14.   18 days after I closed the account!!! I call the number on the letter. They tell me they can’t help me and I need to call the branch where my checking account was.

I call and the gal looks it up and says they forced a $5.95 charge through on Jan 7th.   4 days after I closed the account!    They charged  me fees because I bounced a check!   ARE YOU FREAKING KIDDING ME!   

NOW IT HAS TO GO TO SOME OTHER MANAGER TO BE APPROVED AND THE CHARGES DROPPED.   

This is the bank at the pick --in save in Franklin, WI!  BEWARE!!!!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on Guaranty Bank, Franklin Pick 'n Save Branch at Franklin, WI
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Excellent, friendly, helpful staff!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by alisa87, Aug. 30, 2013

Everytime I go to this bank, I am greeted with a smile. They got rid of my overdraft fees and everything! I am surprised that they got so many negative reviews. I have been banking here for 3.5 years and always had great service.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Guaranty Bank, Columbia Heights Branch at Minneapolis, MN
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when i called customer service for my local branch phone number i was told that they dont give that number out
Overall Rating
by stacym, Jun. 29, 2013

aside from having no number to contact the people who you have your money with, they also don't have a notary public available in the location I go to.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Guaranty Bank, 1405 West Capitol Drive Branch at Pewaukee, WI
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