Green Dot Bank DBA Bonneville Bank, Green Dot Bank Dba Bonneville Bank

Name:Green Dot Bank DBA Bonneville Bank, Green Dot Bank Dba Bonneville Bank
Full Service Brick and Mortar Office
Main Office of the Bank
Review:8 client reviews
Location:1675 North 200 West
Provo, UT 84601

Utah County
 
Phone:801-344-7020
FDIC Cert:#22653
Established:1978-05-15


The Bank

Name:Green Dot Bank DBA Bonneville Bank
Concentration:Other Specialized Lending < 1 Billion
Established:1978-05-15
FDIC Insurance:1978-05-15
Holden By:Green Dot Corporation
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
Website:http://www.bonnevillebank.com
Total Assets:$868,816,000
Total Deposits:$596,408,000
Total Equity Capital:$146,967,000
Total Domestic Office Deposits:$596,408,000
Net Income:$9,800,000
Quarterly Net Income:$2,568,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:7%
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Client Review

8 client reviews of Green Dot Bank DBA Bonneville Bank scored 2 out of 5.

NO CUSTOMER SERVICE
Overall Rating
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by MJC1959, Jan. 19, 2015

I have been using the same prepaid card through WalMart for more than five years.  After Green Dot took over the cards (previously issued by GE Capital) their service sucks.  My card was abruptly cancelled with no warning.  When I called to find out what was going on they gave me the same rote answer:  I had too many transactions.  I was never given a warning or option to find another payment method.  They are still holding my funds 15 days later (which they gladly took just two days prior to cancelling the card).  I cannot get my money refunded and I am on a limited income so this has caused me many problems.  Don't do business with this company!   

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Green Dot Bank DBA Bonneville Bank, Green Dot Bank Dba Bonneville Bank at Provo, UT
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

2 comments. Add a comment

by cmcook 2015-04-03 18:20:18
I feel you. They collected $6349 and the very hour the money went on my card the locked it for "suspicious activity" I had to send a copy of my ID to them and they couldnt read 2 letters on the address and said they could not verify my identity. I had to get a new drivers license and they still haven't released my money to me. Don't ever do business with these people. At no time was I told they would need my ID to verify my identity and throughout this whole ordeal I have only received 1 email to tell me they blocked my card. I have had an awful time trying to get information. I will never use one of these cards again. There are to many good providers out there to have to deal with this awful awful awful customer service.
by daigo 2015-05-10 13:57:42
This green dot rip off card wants your social security number before you can get your money
D-I-S-H-O-N-E-S-T
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by TheyRobbedMe, Aug. 01, 2014

Biggest crooks on the planet. AVOID! I opened an account, all was well...Now I want to close the account and I have to FAX my Social Security Card and my Drivers License to some FAX number somewhere, because they "Need to verify my identity"....BOLOGNA!

HORRIBLE COMPANY! 100% AVOID!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Green Dot Bank DBA Bonneville Bank, Green Dot Bank Dba Bonneville Bank at Provo, UT
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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by donnamom62 2015-01-04 17:35:05
These walmart money cards suck big time put $200 on card and cannot use the dam thing told me it was compromised and they put block on it. Sending me another card for $15 fee when I get ai will take my money off and cut up card
Thieves and Liars
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by WoodlandCreature, Jun. 14, 2014

Bought a prepaid visa (debit) card at Walmart.  Loaded it up with $500.  The next day, attempted to make a charge, got a charge rejection, went and checked, the bank said it had only received $30 from Walmart.  I went to the Walmart store and the store manager called the bank, they told the manager they'd get back to me within 24 hours.  Didn't call, I called, they said they had not said anything like that to the store manager.  I have the receipts.  I am going to the police.  A customer should never be put into a situation like this.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Green Dot Bank DBA Bonneville Bank, Green Dot Bank Dba Bonneville Bank at Provo, UT
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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