Firstmerit Bank, Strongsville Branch

Name:Firstmerit Bank, Strongsville Branch
Full Service Brick and Mortar Office
Review:28 client reviews
Location:11654 Pearl Road
Strongsville, OH 44136

Cuyahoga County
 
Phone:440-238-1150
Office Hours:Mon: 08:30 to 17:00
Tue: 08:30 to 17:00
Wed: 08:30 to 17:00
Thu: 08:30 to 17:00
Fri: 08:30 to 18:00
Sat: 08:30 to 12:00
Branch Deposit:$44,669,000
FDIC Cert:#13675
Established:1978-02-21


The Bank

Name:Firstmerit Bank
Concentration:Commercial Lending Specialization
Established:1890-10-09
FDIC Insurance:1934-01-25
Holden By:Firstmerit Corporation
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:422, view all, view on map
Website:www.firstmerit.com
Total Assets:$23,864,142,000
Total Deposits:$19,662,917,000
Total Equity Capital:$2,749,477,000
Total Domestic Office Deposits:$19,662,917,000
Net Income:$200,429,000
Quarterly Net Income:$62,491,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%
 More...


Client Review

28 client reviews of Firstmerit Bank scored 2.5 out of 5.

HORRIBLE CUSTOMER SERVICE
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by whyme34, Sep. 17, 2013

Me and my husband have banked with first merit for 8 years. The past five years have been pretty bad. There is a constant turnover at this branch. For all these years you would think the staff and I would know eachother but this is not the case. There is only one constant employee here (Ginger) and thank god for that! she is so sweet and nice and seems to be the only one who knows whats going on.  This bank has been consistently tacking fees on my account by "mistake" and I am constantly going in filling out paper wrk to fix it. Any time there is a problem/mistake on their behalf it takes at least 4 days for them to fix it. We have wanted to change banks for quite sometime but really didnt want to deal with the hassle of changing direct deposits and automatic bills. But we have finally been pushed over the edge! Their atm was out of money and charged me for my withdrawl. The tellers had no clue how to handle it. They sat me down and pretended like they were doing something.  After sitting at the desk for 8 min or so the woman finally calls headquarters and asks what shes supposed to do. I fill out some paper work. They say itl be there the next business day. Well it wasnt....called cooperate. ...yattta yatta.....bottom line it took them 7 days!!! To fix their screw up. Aweful bank to deal with. Perhaps Iif yhey kept the same employees people would actually know how to do their jobs.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Firstmerit Bank, Strongsville Branch at Strongsville, OH
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