First Niagara Bank, Westport Branch

Name:First Niagara Bank, Westport Branch
Full Service Brick and Mortar Office
Review:41 client reviews
Location:1071 Post Road East
Westport, CT 06880

Fairfield County
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Phone:203-341-9698
Branch Deposit:$24,457,000
FDIC Cert:#16004
Established:2001-11-19


The Bank

Name:First Niagara Bank
Concentration:Commercial Lending Specialization
Established:1870-01-01
FDIC Insurance:1943-07-01
Holden By:First Niagara Financial Group, Inc.
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:428, view all, view on map
Website:http://www.firstniagara.com
Total Assets:$38,565,868,000
Total Deposits:$27,963,270,000
Total Equity Capital:$5,332,911,000
Total Domestic Office Deposits:$27,963,270,000
Net Income:$156,354,000
Quarterly Net Income:$86,238,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:6%
Quarterly Return on Equity:7%
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Client Review

41 client reviews of First Niagara Bank scored 2 out of 5.

Go to Chase
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by ceceluv1, Nov. 12, 2014

Horrible Bank. They don't work with you. They only care about themselves. THEY DON'T WORK WITH YOU. GO TO CHASE. I am going to make sure I tell everybody how horrible they are so that my family and friends and their families and friends don't ever go to this bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Niagara Bank, Abbott Road Branch at Buffalo, NY
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Rude Unprofessional Branch Manager
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by TammyMarie, Jun. 19, 2014

I have been a customer of this bank for 17 years. Yesterday I called to inquire about what documentation I needed to open a new LLC business account said who I was and was put on hold. When teller came back she said I needed to speak with branch manager who was currently with a customer I said I would hold after second time she came back she said she said she needs to call your husband first I said why does she have an issue with me and won't get on the phone with me? I again was put on hold, finally branch manger took my call and was very rude to me and questioning my right as a full partner in our business to open this new account. I explained to her that I have papers in front of me stating that I am 50% owner of this LLC and I asked her why she was giving me such a hard time. She continually questioned me what the papers said and I read each one to her getting more livid each time she questioned me. She then proceeded to tell me I needed to fax everything to her first before I could open this account. I again asked why I was being treated this way. She finally said I could come into the branch. When I arrived she was not available and was taken care of by another employee. I was told by this employee that branch manager told her that my husband and I were separated which has nothing to do with us doing business there. Apparently this branch manager had some type of personal/friendly relationship with my husband who at the time was giving her misleading information. So bottom line she was unprofessional by one, not getting the whole story two, by treating me like I was trying to do something illegal when she had no right to police my husband and I's personal situation. She went solely on the information of a customer that was going through a rough patch in his marriage. Bottom line I proved with documentation that I had every right to open bank account for a business that I was partner in. She mislead me by actually lying to me at first that I needed to fax my paperwork she also had her employee lie to me she was not with a customer she was frantically trying to call my husband I later found out from him. He called the bank and spoke to another employee since she was unavailable how upset he was that I was treated that way by her. She in a position as bank manager acted so unprofessionally by her treatment of me especially when in the end I was proved correct. I am appalled also by the fact that she aired my personal business with her employees at that branch. RUDE RUDE RUDE!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Niagara Bank, Emmaus - State St Branch at Emmaus, PA
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Terrible Bank- excessive fees, poor customer service, and outdated technology...AVOID
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by savvybanker, May. 02, 2014

This is a sleezy bank...truly. Fees are excessive, employees are rude and grubby looking, and in my opinion, the technology utilized by this company is so outdated that your personal information is at a much greater risk of identity theft. I recommend avoiding First Niagara Bank entirely.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First Niagara Bank, Administrative Center at Lockport, NY
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All Reviews...

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