Home > Connecticut Banks > Manchester Banks > First Niagara Bank Manchester > First Niagara Bank, Manchester Shoprite Branch
First Niagara Bank, Manchester Shoprite Branch
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30 client reviews
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| Name: | First Niagara Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 1870-01-01 |
| FDIC Insurance: | 1943-07-01 |
| Holden By: | First Niagara Financial Group, Inc. |
| Charter Class: | commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 453, view all, view on map |
| Website: | http://www.firstniagara.com |
| Total Assets: | $36,881,115,000 |
| Total Deposits: | $28,289,476,000 |
| Total Equity Capital: | $5,165,202,000 |
| Total Domestic Office Deposits: | $28,289,476,000 |
| Net Income: | $210,610,000 |
| Quarterly Net Income: | $73,100,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 4% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
30 client reviews of First Niagara Bank scored 2 out of 5.
Awefull Tellers at Holley,ny location
Overall Rating
Office Environment & Staff
Other Services
by ginger77, May. 22, 2013
They are absolutely rude! and went as far as messing with my account to make things even worse. I will never use them again! I called corporate and they corrected the account and apologized for that branch. Thank you for that at least.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on First Niagara Bank, Holley Branch at Holley, NY
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Overall Rating Office Environment & Staff Other Servicesby ginger77, May. 22, 2013
They are absolutely rude! and went as far as messing with my account to make things even worse. I will never use them again! I called corporate and they corrected the account and apologized for that branch. Thank you for that at least.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on First Niagara Bank, Holley Branch at Holley, NY
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check cashing
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by wd388, Mar. 29, 2013
Excellent Service,low waiting time,very good location.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on First Niagara Bank, West Seneca Branch at Buffalo, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby wd388, Mar. 29, 2013
Excellent Service,low waiting time,very good location.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on First Niagara Bank, West Seneca Branch at Buffalo, NY
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Excellent Business Services for Our Non-Profit Organization
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by wbaker, Feb. 13, 2013
I am taking the time to write this review in part because of the absolute surprise I experienced with regard to the less positive reviews here. My small non-profit organization (annual budget of about $200,000) has been working with First Niagara in downtown New Haven since it merged with NewAlliance Bank. My staff and I have had overwhelmingly positive experiences with the bank, and their tellers have managers have made my job of overhauling an old organization and its various processes dramatically easier.
A rare problem occurred recently in which a subaccount of ours was closed for having no funds over a certain period of time. We had not been aware of the policy that closed it, and as soon as the teller and branch manager Kristin Bures were aware of our need to deposit a check to and write checks from the account, they sprang immediately into action and went above and beyond their call of duty to make sure we could use our funds during a critical week. The assistance we received was absolutely characteristic of the expertise, courtesy, and clear communication we have always received from our First Niagara branch. This branch's service continues to improve with the leadership of Ms. Bures, who I believe has been manager since the fall of 2011 and makes a point of visiting and getting to know her business clients in the area.
I highly recommend the main downtown branch of First Niagara for any small to mid-size organization seeking clear communication and excellent customer support.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on First Niagara Bank, New Haven Main Branch at New Haven, CT
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby wbaker, Feb. 13, 2013
I am taking the time to write this review in part because of the absolute surprise I experienced with regard to the less positive reviews here. My small non-profit organization (annual budget of about $200,000) has been working with First Niagara in downtown New Haven since it merged with NewAlliance Bank. My staff and I have had overwhelmingly positive experiences with the bank, and their tellers have managers have made my job of overhauling an old organization and its various processes dramatically easier.
A rare problem occurred recently in which a subaccount of ours was closed for having no funds over a certain period of time. We had not been aware of the policy that closed it, and as soon as the teller and branch manager Kristin Bures were aware of our need to deposit a check to and write checks from the account, they sprang immediately into action and went above and beyond their call of duty to make sure we could use our funds during a critical week. The assistance we received was absolutely characteristic of the expertise, courtesy, and clear communication we have always received from our First Niagara branch. This branch's service continues to improve with the leadership of Ms. Bures, who I believe has been manager since the fall of 2011 and makes a point of visiting and getting to know her business clients in the area.
I highly recommend the main downtown branch of First Niagara for any small to mid-size organization seeking clear communication and excellent customer support.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on First Niagara Bank, New Haven Main Branch at New Haven, CT
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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