First Niagara Bank, Lancaster Branch

Name:First Niagara Bank, Lancaster Branch
Full Service Brick and Mortar Office
Review:45 client reviews
Location:5075 Broadway
Depew, NY 14043

Erie County
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Phone:716-684-4304
Branch Deposit:$56,164,000
FDIC Cert:#16004
Established:2004-05-17


The Bank

Name:First Niagara Bank
Concentration:Commercial Lending Specialization
Established:1870-01-01
FDIC Insurance:1943-07-01
Holden By:First Niagara Financial Group, Inc.
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:428, view all, view on map
Website:http://www.firstniagara.com
Total Assets:$38,496,208,000
Total Deposits:$28,280,938,000
Total Equity Capital:$4,372,095,000
Total Domestic Office Deposits:$28,280,938,000
Quarterly Net Income:$87,811,000
Quarterly Return on Assets:1%
Quarterly Return on Equity:8%
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Client Review

45 client reviews of First Niagara Bank scored 2 out of 5.

Fees
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by patsyf, Mar. 13, 2015

The fees w/this bank are ridiculous!  Look at all the complaints on the "review" list. They are willing to risk losing a long time customer w/multiple accounts, mortgage because they have to charge the customer a fee to withdraw moneys from their savings account in the form of a check instead of cash...really.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Niagara Bank, Wolf Road Branch at Albany, NY
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Drive thru bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Clm72, Feb. 13, 2015

In the past 2 months or so when I've got out to do banking, it has been closed? What gives? I didn't know you could close a bank when you felt like it? It's 0 degrees outside, who wants to go through parking and walking to the main bank when we are supposed to have a drive thru? That was one of the reasons I opened my account there. The girls that work there used to be so cheerful, now most are gone?  This really raises an eyebrow. It used to be a good place to bank for my needs, like I said, until the past few months.  I'm very unhappy and considering closing my account.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Niagara Bank, Uniontown Motor Bank Branch at Uniontown, PA
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service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by WTFuser, Dec. 17, 2014

tried calling local to get a pin # for card they sent in mail.

After waiting 4 weeks for the pin to show up, I call them.  After waiting on hold for 5 minutes, they tell me I have to call a 1 800number to get something done about no pin

After being on hold for 20+ minutes, go through several different hoops to verify who I am.  I am told they can not send another pin in the mail..... I need to activate the card and request a temporary one.  (Activation requires me to call from my home of record (another 30 minutes away)).  So much for convenient banking.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Niagara Bank, Germantown Branch at Germantown, NY
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All Reviews...

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