First Niagara Bank, Lancaster Branch

Name:First Niagara Bank, Lancaster Branch
Full Service Brick and Mortar Office
Review:40 client reviews
Location:5075 Broadway
Depew, NY 14043

Erie County
 

Phone:716-684-4304
Branch Deposit:$50,162,000
FDIC Cert:#16004
Established:2004-05-17


The Bank

Name:First Niagara Bank
Concentration:Commercial Lending Specialization
Established:1870-01-01
FDIC Insurance:1943-07-01
Holden By:First Niagara Financial Group, Inc.
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:447, view all, view on map
Website:http://www.firstniagara.com
Total Assets:$37,930,363,000
Total Deposits:$28,094,780,000
Total Equity Capital:$5,274,570,000
Total Domestic Office Deposits:$28,094,780,000
Net Income:$70,116,000
Quarterly Net Income:$70,116,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:5%
Quarterly Return on Equity:5%
 More...


Client Review

40 client reviews of First Niagara Bank scored 2 out of 5.

Rude Unprofessional Branch Manager
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Office Environment & Staff
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by TammyMarie, Jun. 19, 2014

I have been a customer of this bank for 17 years. Yesterday I called to inquire about what documentation I needed to open a new LLC business account said who I was and was put on hold. When teller came back she said I needed to speak with branch manager who was currently with a customer I said I would hold after second time she came back she said she said she needs to call your husband first I said why does she have an issue with me and won't get on the phone with me? I again was put on hold, finally branch manger took my call and was very rude to me and questioning my right as a full partner in our business to open this new account. I explained to her that I have papers in front of me stating that I am 50% owner of this LLC and I asked her why she was giving me such a hard time. She continually questioned me what the papers said and I read each one to her getting more livid each time she questioned me. She then proceeded to tell me I needed to fax everything to her first before I could open this account. I again asked why I was being treated this way. She finally said I could come into the branch. When I arrived she was not available and was taken care of by another employee. I was told by this employee that branch manager told her that my husband and I were separated which has nothing to do with us doing business there. Apparently this branch manager had some type of personal/friendly relationship with my husband who at the time was giving her misleading information. So bottom line she was unprofessional by one, not getting the whole story two, by treating me like I was trying to do something illegal when she had no right to police my husband and I's personal situation. She went solely on the information of a customer that was going through a rough patch in his marriage. Bottom line I proved with documentation that I had every right to open bank account for a business that I was partner in. She mislead me by actually lying to me at first that I needed to fax my paperwork she also had her employee lie to me she was not with a customer she was frantically trying to call my husband I later found out from him. He called the bank and spoke to another employee since she was unavailable how upset he was that I was treated that way by her. She in a position as bank manager acted so unprofessionally by her treatment of me especially when in the end I was proved correct. I am appalled also by the fact that she aired my personal business with her employees at that branch. RUDE RUDE RUDE!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Niagara Bank, Emmaus - State St Branch at Emmaus, PA
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Terrible Bank- excessive fees, poor customer service, and outdated technology...AVOID
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by savvybanker, May. 02, 2014

This is a sleezy bank...truly. Fees are excessive, employees are rude and grubby looking, and in my opinion, the technology utilized by this company is so outdated that your personal information is at a much greater risk of identity theft. I recommend avoiding First Niagara Bank entirely.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First Niagara Bank, Administrative Center at Lockport, NY
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Honest and thoughtful
Overall Rating
Office Environment & Staff
Waiting Time
by Banking101, Mar. 12, 2014

We recently took coins to the bank to deposit. At the counter we unfortunately had our bag break open and some of the rolled coins fell to the floor (we had quarters and nickels all over the floor) . While we picked up and rerolled coins, our teller continued to collect and add up the coins.  We tallied a difference of five dollars (roll of dimes), and thought we just left it home. Today the teller called us to let us know that the cleaning staff found a roll of dimes....Our teller called us and wanted to know if we had found the dimes (we hadn't), and she said the roll found was most likely ours and she'd deposit it into our account.  We were pleasantly surprised at not only the quick follow up, but the integrity of both the teller and cleaning staff to report it.  We have always found the staff at this bank considerate and pleasant, and are even more so today expressive of their honesty. Although you'd expect this from your bank it is great to see it in action first hand.  Thank you Amy.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First Niagara Bank, Richland Mall Branch at Gibsonia, PA
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