First Niagara Bank, Fairmount Branch

Name:First Niagara Bank, Fairmount Branch
Full Service Brick and Mortar Office
Review:38 client reviews
Location:3413 West Genesee Street, Unit 202
Syracuse, NY 13219

Onondaga County
 
Phone:315-488-4326
Office Hours:Mon: 09:00 to 16:00
Tue: 09:00 to 16:00
Wed: 09:00 to 16:00
Thu: 09:00 to 17:00
Fri: 09:00 to 18:00
Sat: 09:00 to 12:00
Branch Deposit:$51,933,000
FDIC Cert:#16004
Established:2011-01-18


The Bank

Name:First Niagara Bank
Concentration:Commercial Lending Specialization
Established:1870-01-01
FDIC Insurance:1943-07-01
Holden By:First Niagara Financial Group, Inc.
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:447, view all, view on map
Website:http://www.firstniagara.com
Total Assets:$37,576,781,000
Total Deposits:$27,167,115,000
Total Equity Capital:$5,237,304,000
Total Domestic Office Deposits:$27,167,115,000
Net Income:$341,399,000
Quarterly Net Income:$89,504,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:7%
 More...


Client Review

38 client reviews of First Niagara Bank scored 2 out of 5.

Honest and thoughtful
Overall Rating
Office Environment & Staff
Waiting Time
by Banking101, Mar. 12, 2014

We recently took coins to the bank to deposit. At the counter we unfortunately had our bag break open and some of the rolled coins fell to the floor (we had quarters and nickels all over the floor) . While we picked up and rerolled coins, our teller continued to collect and add up the coins.  We tallied a difference of five dollars (roll of dimes), and thought we just left it home. Today the teller called us to let us know that the cleaning staff found a roll of dimes....Our teller called us and wanted to know if we had found the dimes (we hadn't), and she said the roll found was most likely ours and she'd deposit it into our account.  We were pleasantly surprised at not only the quick follow up, but the integrity of both the teller and cleaning staff to report it.  We have always found the staff at this bank considerate and pleasant, and are even more so today expressive of their honesty. Although you'd expect this from your bank it is great to see it in action first hand.  Thank you Amy.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First Niagara Bank, Richland Mall Branch at Gibsonia, PA
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Illegal Withdrawals
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by JCRocks, Feb. 22, 2014

I live in a different state and have an account with a different First Niagara branch.  Someone at the Elizabeth branch withdrew money from my account for another customer because the "handwriting on the account withdrawal slip made it look like your account number."  So, essentially, the geniuses at this branch committed identity theft.  

They drained my account without looking at the name associated with it, the signature, or the fact that the person withdrawing the money was doing so from a different state!  

When I called customer service, the problem was rectified.  But then I asked, "What can I do to prevent this from happening again?"  I was informed, "Oh, there's nothing you can do.  They just didn't look at the account name."  WRONG.  I can do something-- switch banks.  

I told them that I consider this identity theft.  They took my money without asking for a name or signature.  They stole from my account.  The sad thing is that the people at my branch are great, but if First Niagara allows these types of things to happen at the Elizabeth branch, I can no longer do business with them at all.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Niagara Bank, Elizabeth Branch at Elizabeth, PA
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They don't care about customer service!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by FirstNiagaraStinks, Jan. 31, 2014

Rude! I had a mild dispute with the teller, when she realized I was correct and she was wrong, she threw my deposit receipt at me, turned and stormed off like an immature brat! I'm still in shock. How can this kind of behavior even be possible in this day and age. Unreal! Totally unprofessional. We've got to get out of there!

* this reviewer has be with this bank for >10 years
* this review was made on First Niagara Bank, Doylestown Branch at Doylestown, PA
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