First Niagara Bank, Auburn Branch

Name:First Niagara Bank, Auburn Branch
Full Service Brick and Mortar Office
Review:43 client reviews
Location:115 Genesee Street
Auburn, NY 13021

Cayuga County
View Other Branches
 
Phone:315-252-9521
FDIC Cert:#16004
Established:1865-01-01


The Bank

Name:First Niagara Bank
Concentration:Commercial Lending Specialization
Established:1870-01-01
FDIC Insurance:1943-07-01
Holden By:First Niagara Financial Group, Inc.
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:428, view all, view on map
Website:http://www.firstniagara.com
Total Assets:$37,905,354,000
Total Deposits:$28,202,108,000
Total Equity Capital:$4,342,279,000
Total Domestic Office Deposits:$28,202,108,000
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Client Review

43 client reviews of First Niagara Bank scored 2 out of 5.

service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by WTFuser, Dec. 17, 2014

tried calling local to get a pin # for card they sent in mail.

After waiting 4 weeks for the pin to show up, I call them.  After waiting on hold for 5 minutes, they tell me I have to call a 1 800number to get something done about no pin

After being on hold for 20+ minutes, go through several different hoops to verify who I am.  I am told they can not send another pin in the mail..... I need to activate the card and request a temporary one.  (Activation requires me to call from my home of record (another 30 minutes away)).  So much for convenient banking.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Niagara Bank, Germantown Branch at Germantown, NY
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Irondequoit location RARELY accessible
Overall Rating
by LM09, Dec. 08, 2014

Employees are always nice but I live in irondequoit, this bank location is right behind my house. Should be easy and convenient, but I'm finding the opposite lately. The drive through is 7/10 times closed for maintenance... I do my banking on the go- hence the drive through. I do NOT have the time to be running in and standing in line to get a quick deposit done, therefore I end up having to wait or drive to another location which is extremely inconvenient!!! Then what ends up happening is I'm swamped in fees cuz I can NEVER GET TO the drive through!!! This place went to sh*t as soon as it switched from HSBC. Also- Friday hours: only till 5??? Most working class people work UNTIL 5 on Fridays, ALL my other banks are open until 6 or even 6:30. Once again making me miss my deposit, and killing me with fees. I'm switching as soon as I find the time to sit in a bank and remove my accounts. Get with the program first niagara! People need convenience and this bank completely lacks that.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Niagara Bank, Irondequoit Branch at Rochester, NY
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Go to Chase
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by ceceluv1, Nov. 12, 2014

Horrible Bank. They don't work with you. They only care about themselves. THEY DON'T WORK WITH YOU. GO TO CHASE. I am going to make sure I tell everybody how horrible they are so that my family and friends and their families and friends don't ever go to this bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Niagara Bank, Abbott Road Branch at Buffalo, NY
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All Reviews...

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