First Merchants Bank, Westfield Branch

Name:First Merchants Bank, Westfield Branch
Full Service Brick and Mortar Office
Review:5 client reviews
Location:144 West Main Street
Westfield, IN 46074

Hamilton County
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Phone:317-867-1800
Branch Deposit:$9,941,000
FDIC Cert:#4365
Established:1997-03-20


The Bank

Name:First Merchants Bank
Concentration:Commercial Lending Specialization
Established:1893-03-13
FDIC Insurance:1934-01-01
Holden By:First Merchants Corporation
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:118, view all, view on map
Website:http://www.firstmerchants.com
Total Assets:$6,174,753,000
Total Deposits:$4,857,996,000
Total Equity Capital:$841,899,000
Total Domestic Office Deposits:$4,857,996,000
Net Income:$51,718,000
Quarterly Net Income:$18,316,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:9%
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Client Review

5 client reviews of First Merchants Bank scored 3 out of 5.

Great Place to Bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Indiegirl0591, Feb. 05, 2016

I've had a checking account and savings account with this place for about 5-6 years. Never had a problem. Great friendly staff. Always know me when I come in. They helped me establish credit and buy my first car! They gave me advice on looking for a car and getting a good deal and helped me manage good credit too. Will be a long time customer with this bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Merchants Bank, Avon at Avon, IN
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Customer Service - Horrendous
Overall Rating
Interest Rate and Cost
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by MickeyMouse, Sep. 28, 2015

This location has the rudest and most imcompetant employees. I will go out of my way to avoid this branch; even though I live in Cicero! One time they gave me $100.00 extra cash. I drove back to the branch to return it and they wanted to argue about it, rather then admit they made an error. Not once did they thank me for returning the money.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Merchants Bank, Cicero Branch at Cicero, IN
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by DissatifiedCustomer 2016-01-09 12:56:34
I will have to agree with the above comment. This branch Location has unprofessional Managers who are rude and disrespectful to their clients.  In addition, First Merchant system is not efficient and correct. Managers yelled my SS# out across the room; manager told me to go deal with another rep because she did not want to assist. My account was placed on hold for all transaction due to an First Merchant error. Management stated, they would not return all of the Fees. I closed my account and the management opened it and caused an Overdraft of -1036.  They refuse to fix it, I called customer service they stated they would help but no help! I called branch location she stated the Manage would fix it but nothing.  Do not put your money in this bank.
Very helpful, Personable
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Smithkr, Mar. 21, 2015

They're the only bank that has consistently helped me out in numerous cases. When dealing with potential fraud they assisted me in providing proof I was innocent. They do what they can to help where they can. I've never seen the place empty or without customers. (Harvest DR, Schererville, IN branch) They've even solved problems I had with chase and with credit cards over drafting my account.

Overall, I won't be changing banks any time soon. I like the staff, the environment and the bankers. I haven't had an unpleasant experience yet.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First Merchants Bank, Schererville Branch at Schererville, IN
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