First Merchants Bank, Westfield Branch

Name:First Merchants Bank, Westfield Branch
Full Service Brick and Mortar Office
Review:3 client reviews
Location:144 West Main Street
Westfield, IN 46074

Hamilton County
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Phone:317-867-1800
FDIC Cert:#4365
Established:1997-03-20


The Bank

Name:First Merchants Bank
Concentration:Commercial Lending Specialization
Established:1893-03-13
FDIC Insurance:1934-01-01
Holden By:First Merchants Corporation
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:115, view all, view on map
Website:http://www.firstmerchants.com
Total Assets:$5,801,944,000
Total Deposits:$4,676,055,000
Total Equity Capital:$807,084,000
Total Domestic Office Deposits:$4,676,055,000
Net Income:$65,438,000
Quarterly Net Income:$16,347,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:8%
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Client Review

3 client reviews of First Merchants Bank scored 3 out of 5.

Very helpful, Personable
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Smithkr, Mar. 21, 2015

They're the only bank that has consistently helped me out in numerous cases. When dealing with potential fraud they assisted me in providing proof I was innocent. They do what they can to help where they can. I've never seen the place empty or without customers. (Harvest DR, Schererville, IN branch) They've even solved problems I had with chase and with credit cards over drafting my account.

Overall, I won't be changing banks any time soon. I like the staff, the environment and the bankers. I haven't had an unpleasant experience yet.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First Merchants Bank, Schererville Branch at Schererville, IN
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Customer Service
Overall Rating
Office Environment & Staff
Other Services
by angerman1, Oct. 29, 2014

I recently stopped in to the First Merchants Bank, Crown Point Branch to obtain answers to a couple of questions.  When I arrived no customers were in the branch.  All of the general office area was empty (employees and customers) with the exception of one employee who was seated in a cubicle office on the far back on the right hand (street) side of the open office area.  I approached and asked if she had a few minutes to answer a couple of questions.  Her answer - "not really.  I am very busy.  Perhaps some other time".  End of story.  Excuse me - who is the customer and who is the employee who is at that desk to assist said customers?  No customers in the branch.  No other employees to talk to.  Employee not on telephone.  Sorry.  Time to move on and find a different bank.  Obviously, this isn't Citizens Financial anymore.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Merchants Bank, Crown Point Branch at Crown Point, IN
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First Merchants
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by stepher0217, Feb. 21, 2011

Personable,

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on First Merchants Bank, 975 East Main St. Branch at Brownsburg, IN
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