First Financial Bank, Mattoon Banking Center Branch

Name:First Financial Bank, Mattoon Banking Center Branch
Full Service Brick and Mortar Office
Review:3 client reviews
Location:101 Broadway Avenue-East
Mattoon, IL 61938

Coles County
 
Phone:217-258-8940
Office Hours:Mon: 08:30 to 17:00
Tue: 08:30 to 17:00
Wed: 08:30 to 17:00
Thu: 08:30 to 17:00
Fri: 08:30 to 17:00
Sat: 08:30 to 12:00
FDIC Cert:#4382
Established:1996-06-04


The Bank

Name:First Financial Bank
Concentration:Commercial Lending Specialization
Established:1863-08-03
FDIC Insurance:1934-01-01
Holden By:First Financial Corporation
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:73, view all, view on map
Website:www.first-online.com
Total Assets:$2,941,727,000
Total Deposits:$2,460,445,000
Total Equity Capital:$364,235,000
Total Domestic Office Deposits:$2,460,445,000
Net Income:$6,456,000
Quarterly Net Income:$6,456,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:7%
 More...


Client Review

3 client reviews of First Financial Bank scored 2.5 out of 5.

First Financial Bank, Maple Ave. Branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by angelaatkinson, Mar. 20, 2014

Each and every time that I walk into this branch, I am greeted politely and made to feel very welcome. The employees and management have ALWAYS done everything that they could do to help me in any given situation. This group goes above and beyond when I have a problem. Good job Maple Ave!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First Financial Bank, Maple Avenue Branch at Terre Haute, IN
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Used to be a great bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Kyr25, Feb. 28, 2014

When this bank switched from Freestar to First Financial, the office staffed changed along with some of the services. The online banking is a joke compared to what it was before and the new staff and management are rude and impossible to get truthful answers from.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Financial Bank, Mahomet Branch at Mahomet, IL
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First Financial Bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by admills49, Sep. 19, 2012

I have been a customer with this bank for a long time. I was banking at this location before when it was freestar bank. I think that is where this bank went from great to terrible. As soon as first financial bank had replaced freestar bank, the staff that had been replaced by the old staff ended up being terrible! Management is rude and unfriendly, the manager had actually told me that it would be fine for me to find a different bank when I had complained about poor quality customer service!!! I do not recommend this bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Financial Bank, Mahomet Branch at Mahomet, IL
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by kindseller 2013-05-14 09:35:27
I still bank there but had the same experience with the staff. They also lie and make you feel like a number. No loyalty and impersonal. I have banked here for 10+ years and they were my 3rd bank.
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