First-Citizens Bank & Trust Company, North Hills Branch

Name:First-Citizens Bank & Trust Company, North Hills Branch
Full Service Brick and Mortar Office
Review:21 client reviews
Location:305 North Hills Shopping Center
Raleigh, NC 27609

Wake County
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Branch Deposit:$330,334,000
FDIC Cert:#11063
Established:1964-11-02


The Bank

Name:First-Citizens Bank & Trust Company
Concentration:Commercial Lending Specialization
Established:1898-01-01
FDIC Insurance:1934-01-01
Holden By:First Citizens Bancshares, Inc.
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:556, view all, view on map
Website:https://www.firstcitizens.com
Total Assets:$32,814,750,000
Total Deposits:$28,183,659,000
Total Equity Capital:$2,932,048,000
Total Domestic Office Deposits:$28,183,659,000
Net Income:$225,761,000
Quarterly Net Income:$48,281,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:7%
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Client Review

21 client reviews of First-Citizens Bank & Trust Company scored 3 out of 5.

T&T Vending Owner
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by thunderbolt, Jan. 13, 2017

I was told by the teller that they were not giving out coin wrapper anymore if so she would have to charge me When did this start. Ihave been banking with first citizen for about 10 year I never heard this.If i have to buy them can they give me mine back.Iwill be checking with other bank to see what they policy are.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First-Citizens Bank & Trust Company, Edgefield Branch at Edgefield, SC
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Stephen Manganaro
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by mango16, Jan. 05, 2017

I have had several issues over the last couple of months with this branch.  While they confirm a stop payment will be waived, it still occurs. I have to reconcile my account to validate the charge and seek reimbursement.  A local process is not to confirm the accuracy of a deposit. If there are more than 5 items, they scan the data in several times a day.  They do this for efficiency sake. What business not not validate deposits for accuracy at the time of deposit ? If their is a variance, they do not call the customer the same day to discuss and fix it. A letter is sent stating a variance. They offer no help to figure out the problem. They don't engage customers on issues. It too easy to just send a note. Matt the branch manager and Nikki the operations supervisors were not interested in helping resolve the problem. The hid behind the local process of efficiency. Incredible !!

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on First-Citizens Bank & Trust Company, Preston Branch at Cary, NC
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Great Branch Office!
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Orchardlady, Jul. 18, 2016

I have banked at several banks and currently have relationships at three different banks. The First Citizens Bank at Cherrydale has the nicest, friendliest, and most helpful staff. It isn't an obnoxious, faux friendliness, but a genuine appreciation for their customers. I drive by many banks to do business here.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First-Citizens Bank & Trust Company, Cherrydale Branch at Greenville, SC
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All Reviews...

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