First-Citizens Bank & Trust Company, Ballantyne Branch

Name:First-Citizens Bank & Trust Company, Ballantyne Branch
Full Service Brick and Mortar Office
Review:16 client reviews
Location:15010 John J Delaney Drive
Charlotte, NC 28277

Mecklenburg County
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Phone:704-338-3842
Branch Deposit:$35,888,000
FDIC Cert:#11063
Established:1998-03-16


The Bank

Name:First-Citizens Bank & Trust Company
Concentration:Commercial Lending Specialization
Established:1898-01-01
FDIC Insurance:1934-01-01
Holden By:First Citizens Bancshares, Inc.
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:577, view all, view on map
Website:http://www.firstcitizens.com
Total Assets:$21,553,919,000
Total Deposits:$18,373,805,000
Total Equity Capital:$2,047,938,000
Total Domestic Office Deposits:$18,373,805,000
Net Income:$104,777,000
Quarterly Net Income:$25,070,000
Return on Equity:5%
Quarterly Return on Equity:5%
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Client Review

16 client reviews of First-Citizens Bank & Trust Company scored 3.5 out of 5.

Never coming back
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Jojo411, Aug. 05, 2015

I have only been to this branch once so my review is based upon my one and last visit. The staff (Rita C) is a rude, uneducated boor who is completely ignorant of basic foreign exchange. Even when she has the figures in front of her, her comment to a currency that is trading at .77 is that "it isn't so bad". Seriously? Her demeanour was rude, her contant leg moving, tapping her fingers made me feel like she was saying "I wish this client would just shut up and leave".  Her half-hearted apology was pathetic. I also feel like I was discriminated against due to my ethnic background. I'ms sure FC will be interested in this. She reminded me of a high-school bully. Not going back, taking my business elsewhere thank you.  No thank you. Almost 20 yrs with FC and this is the only employee I've ever had trouble with.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on First-Citizens Bank & Trust Company, Charlotte-Blakeney Branch at Charlotte, NC
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Very Personal
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by debbiebf, Nov. 22, 2014

Most banks seem to have a bustle of activity going on all the time. This one is quiet and spread out. Definitely great customer service. I have one small savings account but still am treated like a super important customer. Thank you.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on First-Citizens Bank & Trust Company, Harrisonburg Main Branch at Harrisonburg, VA
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Herbert Rodriguez
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by HerbRodriguez, Apr. 07, 2014

I can't emphasize how well their customer service is. It's a community bank they really look out for what's best for you rather than what's more beneficial for them. I've had bad experience with Bank of America and Wells Fargo I chose to bank with a less commercial bank and I made the best decision. I really like the accounts they offer and also the staff at the ballston branch are very friendly and professional.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on First-Citizens Bank & Trust Company, Arlington Main Branch at Arlington, VA
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All Reviews...

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