First-Citizens Bank & Trust Company, Ballantyne Branch

Name:First-Citizens Bank & Trust Company, Ballantyne Branch
Full Service Brick and Mortar Office
Review:18 client reviews
Location:15010 John J Delaney Drive
Charlotte, NC 28277

Mecklenburg County
View Other Branches
 
Phone:704-338-3842
Branch Deposit:$39,533,000
FDIC Cert:#11063
Established:1998-03-16


The Bank

Name:First-Citizens Bank & Trust Company
Concentration:Commercial Lending Specialization
Established:1898-01-01
FDIC Insurance:1934-01-01
Holden By:First Citizens Bancshares, Inc.
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:559, view all, view on map
Website:http://www.firstcitizens.com
Total Assets:$31,373,540,000
Total Deposits:$26,968,861,000
Total Equity Capital:$2,874,581,000
Total Domestic Office Deposits:$26,968,861,000
Net Income:$213,145,000
Quarterly Net Income:$44,222,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:6%
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Client Review

18 client reviews of First-Citizens Bank & Trust Company scored 3 out of 5.

Very good experiences
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by gleongelpi, Oct. 03, 2015

Excellent services. I've been with them for nearly three years. They haven't charged me a penny and I have not borrowed any money from them. I have a friend who has a mortgage with them and he has recommended the institution highly.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
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Charges you to breath when you come in the building
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by RonA, Sep. 01, 2015

One of the worse banks I have ever dealt with. They charge a fee for everything. They are the first bank I have ever seen that charges for using their ATM when you have an account. If a deposit and debit come in on the same day expect to get charged an OD fee. I will be changing banks soon

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First-Citizens Bank & Trust Company, Hartsville Branch at Hartsville, SC
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by gleongelpi 2015-10-03 11:12:04
This is just not true. I have been with this bank for several years and they have not charged me a penny for any of the services. And they are very quick in helping one out.
Never coming back
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Jojo411, Aug. 05, 2015

I have only been to this branch once so my review is based upon my one and last visit. The staff (Rita C) is a rude, uneducated boor who is completely ignorant of basic foreign exchange. Even when she has the figures in front of her, her comment to a currency that is trading at .77 is that "it isn't so bad". Seriously? Her demeanour was rude, her contant leg moving, tapping her fingers made me feel like she was saying "I wish this client would just shut up and leave".  Her half-hearted apology was pathetic. I also feel like I was discriminated against due to my ethnic background. I'ms sure FC will be interested in this. She reminded me of a high-school bully. Not going back, taking my business elsewhere thank you.  No thank you. Almost 20 yrs with FC and this is the only employee I've ever had trouble with.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on First-Citizens Bank & Trust Company, Charlotte-Blakeney Branch at Charlotte, NC
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